Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply not worth £35 they should have been large they turned up looking small. Am in talks with them at the mo about the quality”

Helpful Report

Posted 9 years ago

“I bought these as a xmas gift ( delivered 18.12.15)for my Aunt. She said the Flowers looked good in the box. After 2 days the rose buds didn't open and the petals fell off, all the greenery went brown. She thought they seemed dry when she unpacked them. She has complained to the company and has been promised a new bunch in the new Year with a refund to me. We will have to wait and see. Never had problems before with flowers from Debenhams, but this has put me off ordering from them again.”

Helpful Report

Posted 9 years ago

“Ordered two winter christmas bouguets one for the girlfriend and one for her mum arrived 23rd Dec both past their best by boxing day not the room temperature as both in separate hours so disappointed as not cheap!”

Helpful Report

Posted 9 years ago

“Flowers delivered one month earlier than ordered, beautiful bouquet. Fair enough they sent another on the requested day however this bouquet was not as good and hasn't lasted as long”

Helpful Report

Posted 9 years ago

“Roses were dying two and a half days after receiving the gift. Cala lilies lasted only one more day before becoming a snotty dye dropping mess. Disappointed”

Helpful Report

Posted 9 years ago

“Was really dissatisfied with the flowers as upon arrival the roses had already began to die. There were also less than 9 blooms and upon visiting my family member and seeing this myself I went out and purchased another bouquet to make this particular display look fuller and more alive.”

Helpful Report

Posted 9 years ago

“Despite ordering the flowers 2 weeks early and paying for them to be delivered on a certain day, the flowers arrived a day late, missing my mothers birthday. Was not very impressed. However, once the flowers did arrive they were fairly pretty and lasted nearly 10 days. Would have been fine if they'd actually arrived on time.”

Helpful Report

Posted 9 years ago

Dear Madeleine, We're very sorry that we've missed such an important date. We are glad that you liked the flowers and they lasted a long time. A member of customer service team will be in touch regarding the delivery date being missed. Thanks Debenhams Flowers

Posted 9 years ago

“Ordered 36 hampers on behalf of my company to our clients. (Totalling over £1,500) Only 18 hampers were delivered, had to chase the remaining and was informed there was an error, after raising this. Of those that have been delivered, I have been informed by my clients some were missing a note and they questioned if we were the sender. Ordered way in advance and though your support team have been helpful, I am extremely disappointed with the overall level of service.”

Helpful Report

Posted 9 years ago

Dear Jo We are very sorry that the order you made with was not completed correctly. Especially as this is part of your relationship with your partners. A member of our customers services team will be in touch shortly regarding the inconvenience we have caused. Thanks Debenhams Flowers

Posted 9 years ago

“Whilst the quality of the flowers and the delivery were good, the other half of the order was never delivered - which spoilt the whole thing. Both the person the gifts were for and I were greatly disappointed. The surprise was spoilt not least because I had to tell them what the gift was so they could keep checking for it after the birthday had passed.”

Helpful Report

Posted 9 years ago

“I ordered next day delivery and at 5pm when the offices shut I received an email to say they wouldn't be delivered that day when they did turn up they looked nothing like the picture I would have done better to have gone to tescos and brought three good quality bunches for the same price !!!!!!!”

Helpful Report

Posted 9 years ago

Dear Tracy Thank you for your feedback, we are very sorry that you didn't think the bouquet we sent was of the quality you expected and certainly not what we want our customers to experience. A member of our customer service team will be in touch to discuss this. Thanks Debenhams Flowers

Posted 9 years ago

“Ordered these flowers for a friend following the loss of her father, although she reported the flowers to be beautiful, the card with my message wasn't attached so therefore she had to text people to find out who had sent them. For me the sender I felt disappointed and it spoilt my intented idea. Following an email my card and message were received at a later date.”

Helpful Report

Posted 9 years ago

Dear Carolyn We are sorry that the card did not come with the flowers as intended. As a a way of an apology we sent the recipient a complimentary gift with the card. Thanks Debenhams

Posted 9 years ago

“The flowers were delivered very late in the day - and turned brown within three days”

Helpful Report

Posted 9 years ago

Dear Gillian Thank you for your valued feedback, we offer a 7 Day Freshness Guarantee, so we are very sorry that you didn't experience what you would expect. I can see you have been in touch with our customer service team who will look to resolve this matter. Thanks Debenhams

Posted 9 years ago

“The Flowers looked lovely - however I upgraded to a large for an extra £5 which I'm glad I did as would hate to see the size of a small. The main thing that I was disappointed with is that they lasted just under a week (delivered on the 24th Nov and were in the bin on the 30th Nov with most of the flowers wilted). To be honest even with my 15% discount I felt these were over priced).”

Helpful Report

Posted 9 years ago

Thank you for your thoughts, we are sorry that the size of the bouquet was not what you expected. At Debenhams Flowers we have a 7 Day Freshness Guarantee for all our flowers. A member of our customer service team will be in touch to discuss the quality of your flowers Thanks Debenhams Flowers

Posted 9 years ago

“rose petals were browned around edges and looked somehwat unhealthy , rathwr dissapointed seen as though this was a birthday gift”

Helpful Report

Posted 9 years ago

Dear Jake, Thank you for your feedback, Rose's come with Guard Petals that can be removed to allow the Rose to bloom quicker. We at Debenhams Flowers offer a 7 Day Freshness Guarantee. A member of our customer service team will be in touch to discuss this with you. Thanks Debenhams Flowers

Posted 9 years ago

“Flowers excellent, lasted well but despite having the correct name address and postcode they were left on the doorstep of another meighbour in the avenue who was on holiday. Fortunately a neighbour spotted them and took them to my mother. Therefore disappointed with the delivery part of the order.”

Helpful Report

Posted 9 years ago

Dear David, We are pleased that the flowers were what you expected. We do sincerely apologise with the manner in which you received them. It is always in our interest to deliver the flowers as expected. A member of our customer service team will investigate what has happened in this particular occasion. Thanks Debenhams Flowers

Posted 9 years ago

“Received an email night before delivery date to say the flowers were in transit . Day of delivery received an email 2 minutes pas 5pm to say there was a problem and delivery date not achieved . 5pm the customer sales closes so couldnt speak to anyone ! offered an upgrade on flowers ie larger but the flowers ordered were a larger bunch ! Then offered a refund ... bit of a nightmare”

Helpful Report

Posted 9 years ago

Dear Amada, We are very sorry for the experience you have had with Debenhams Flowers. A member of our customer service team will be in touch regarding what has happened. Thanks Debenhams Flowers

Posted 9 years ago

“I ordered the flowers for delivery on the 28th November .... The flowers did not arrive for my 84 year old mother's birthday. Still no delivery Sunday then eventually arrived late Monday half dead and In need of water. VERY DISSAPOINTED AND WILL NOT ORDER OR RECCOMEND YOU TO ANYONE. hope a refund will come soon. A apology would be good but nobody reads this email!!”

Helpful Report

Posted 9 years ago

“For the money I paid for this hamper I am very disappointed. the actual backet it very nice but the contents are very few and poor. unfotuneatley I had 2 orders from you and both are a great disappointment. I certainly wouldn't use you again for hampers and won't be recommending you to anyone”

Helpful Report

Posted 9 years ago

“Beautiful flowers arrived on schedule as requested but the message I wrote was mysteriously missing so that recipient did not know who had sent them.”

Helpful Report

Posted 9 years ago

“The flowers I ordered were not like the picture at all. Very disappointed. I will not be ordering from Debenhams again.”

Helpful Report

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews