Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good delivery however the flowers did not last very long, flowers bought from a lay by were much better”

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Posted 9 years ago

“I was disappointed with the amount of flowers and quality of the bouquet”

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Posted 9 years ago

“It is with regret that i must say how very disappointed i am with my order for a white cyclamen, it is now quite dead and in a very sorry state, after so short a time and for the price of £18.99 i feel it has not been of very good value.”

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Posted 9 years ago

“Ordered a bouquet of flowers for a Christmas present for our employers wife. We paid for premium delivery to arrive on a specific day whilst she was at the office. Unfortunately the flowers didn't arrive until the following day when the office had closed for Christmas. On a brighter note the bouquet was beautiful! ????”

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Posted 9 years ago

“Very disappointed when I saw the flowers on Christmas day”

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Posted 9 years ago

“5 of the flowers were dead”

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Posted 9 years ago

“The flowers were a disappointment. Delivery was at 8 a.m for some reason?!”

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Posted 9 years ago

“These were a gift for my mother, who loves freesias. They arrived on time, looked great, but had NO scent. She was very disappointed. I've used Debenhams flower service a number of times previously and always had great feedback until now.”

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Posted 9 years ago

“Looked great when they turned up..they had wilted and drooped after 5 days.. Worth £35... Not really...very disappointed”

Helpful Report

Posted 9 years ago

“The flowers were a bit droopy by the time they arrived, I had to remove and throw away the roses away before they reached the vase which is a shame as they were our Christmas display. I was also disappointed by the size of the bouquet/amount of flowers for the price I paid, which was half price though an O2 priority deal.”

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Posted 9 years ago

“The web site crashed three times during my attempt to place two orders resulting in one order being processed twice. I had to telephone to try to resolve the matter and was told I would receive a phone call back. Instead I received an email saying I could not cancel one of the duplicate orders due to timings. I telephoned again and eventually was advised I would be refunded for one of the duplicate orders. I will never again use this service. Your website shortcomings can possibly be excused due to the festive period but the customer service, the time I spent in trying to resolve a fault that was not mine and the mobile telephone call charges can neither be excused or refunded.”

Helpful Report

Posted 9 years ago

Dear Kay We are very sorry for the experience you have had with our customer service and our website. We will investigate the way your complaint was handled and contact you with the resolution, please allow us time to fully investigate the issues you have received. Thanks Debenhams Flowers

Posted 9 years ago

“When the flowers arrived they weren't overly fresh & certainly not worth the money. Very disappointing!”

Helpful Report

Posted 9 years ago

Dear Sharon We are very sorry that we haven't fulfilled the 7 Day Freshness Guarantee we offer on this occasion. Our customer service team will be in contact to discuss the flowers you received. Thanks Debenhams Flowers

Posted 9 years ago

“Flowers were delivered one day late, resulted in my Aunt not receiving her flowers on her Birthday. There was no card on the flowers stating who they were from. Aunt said flowers were lovely. Very disappointing.”

Helpful Report

Posted 9 years ago

Dear Susan We are very sorry we missed such a special occasion as your Aunts birthday. All our flowers should have the gift card for the intended person so we can only apologise that your Aunt didn't receive this. We will contact you shortly to discuss this further. Thanks Debenhams Flowers

Posted 9 years ago

“Flowers started to wilt after 48hrs. Didn't even even last a week. Very disappointed.”

Helpful Report

Posted 9 years ago

Dear Alison We sincerely apologise that your flowers lasted a short time we expect all our bouquets to last and that's why we offer a 7 Day Freshness Guarantee. We will be in touch with your shortly to discuss this bouquet with you. Thanks Debenhams Flowers

Posted 9 years ago

“The flowers did not last a week and looked quite drab”

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Posted 9 years ago

“Thought the flowers where poor value for money the roses never even opened up and the flowers where only good about 4 days wouldn't buy again from debenhams”

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Posted 9 years ago

“My sister said the flowers were nice on the day they arrived however when I saw them 4 days later I noticed there were very few flower stems and the tulips were falling apart. I was disappointed as I thought they would have lasted longer. I think I will go elsewhere when ordering flowers in the future.”

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Posted 9 years ago

“Ordered two bunches for delivery for same day, both bunches had wilted browning roses by 2nd day!! Very disappointed considering the amount spent, will go back to using m&s as not comfortable with wasting money.”

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Posted 9 years ago

Dear Kelly We are sorry that you are not happy with the flowers and we apologise that the flowers only lasted 2 days. We offer a 7 Day Freshness Guarantee at Debenhams Flowers. A member of our customer service team will be in touch regarding your bouquet. Thanks Debenhams Flowers

Posted 9 years ago

“Order was delivered a day earlier than I had booked meaning the recipient wasn't there. Notification of impending delivery was actually sent to me the day after the flowers had been delivered.”

Helpful Report

Posted 9 years ago

Dear Sarah Debenhams Flowers would like to apologise for the wrong date of the flowers being delivered. We will be in touch shortly to discuss this in full Thanks Debenhams Flowers

Posted 9 years ago

“Service and delivery was great. Product was awful! Flowers looked nothing like the photo on the site and died within three days! They were not worth the money. As they were a Christmas gift I was very upset. Won't be ordering again.”

Helpful Report

Posted 9 years ago

Dear Yvonne We are pleased you were happy with our service and delivery and we are very sorry that the flowers did last long enough. As we offer a 7 Day Freshness Guarantee we will contact you regarding the flowers not lasting. Thanks Debenhams Flowers

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews