Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the price the flowers was priced at I found it to be very dissatisfied because I was expecting lavish amounts of flowers for when my grandparent came out of hospital, but they was not. Would never buy flowers from here again and have told everyone about my experience. I have complained but got nowhere, very unhappy with the whole experience”

Helpful Report

Posted 9 years ago

“Flowers arrived late and looked half dead. 100% not worth the money at all!! I should have just gone to a florist.”

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Posted 9 years ago

“flowers were crushed and dehydrated”

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Posted 9 years ago

“Flowers arrived. Werent anything like advertised. They were appalling. I took pics and sent them with a complaint to you. After 10 days I recieved a response saying you'd replace them. I replied with a an acceptance of that and stating when they could be delivered. Not only do I expect new flowers I at least expect my money back. I've a good mind to go to trading standards.”

Helpful Report

Posted 9 years ago

“Poor quality flowers and even poorer customer service!! Flowers were dead on arrival. Still waiting a reply to my email from the customer service team nearly a month later. Very disappointed & will not order again”

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Posted 9 years ago

“I ordered flowers for my mother for mothers day which arrived with some roses already wilting. By the 2nd day most of the flowers were dead. My mum emailed Debenhams. No one has responded to her. I called to complain and Debenhams sent a new bouquet of flowers which were beautiful and lasted 12 days. I will not use them again because of this.”

Helpful Report

Posted 9 years ago

“I ordered some flowers for a friend who was upset because her dog had died and paid extra for a named day as I knew my friend would be in. The flowers didn't arrive as expected on the day or the day after or the day after that. I can't remember if they arrived 4 or 5 days late but it was totally unacceptable. When the flowers finally arrived they were OK but won't be using Debenhams again I will be going back to Interflora who are very good but I just fancied a change. Wrong decision!”

Helpful Report

Posted 9 years ago

“Ordered flowers for Mother's day and specifically selected pre-12pm delivery as my Mum would be out from 12:15. The flowers were eventually delivered at 1pm and did not look like the picture on the website. Very disappointing and so far no response from customer services to get the additional delivery costs refunded despite 3 attempts.”

Helpful Report

Posted 9 years ago

“The Mother's Day flowers arrived 2 days late and dead. I wrote three emails and received automated reponses. I called them twice but was put on hold for over an hour. The third time I called, they offered me either a refund or replacement flowers.”

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Posted 9 years ago

“The flowers I received were not value for money. I complained as soon as I received them, sent pictures and was promised a response within 48 hours. That was Mother's Day. Still waiting!!”

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Posted 9 years ago

“I order”

Helpful Report

Posted 9 years ago

“Awful, they were dying on arrival. I did get a full refund though.”

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Posted 9 years ago

“Flowers were in awful condition, person who delivered them just threw them over the fence and they also arrived on the wrong day.”

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Posted 9 years ago

“Flowers didn't arrive in a very good condition despite the £30 cost, a lot had to be thrown away and then re arranged to form a decent arrangement. Not great to be honest. I won't order again fro Debenhams. 2/10.”

Helpful Report

Posted 9 years ago

“Ordered flowers for Mothers day. Really was not impressed, they started to die on the second day.”

Helpful Report

Posted 9 years ago

“The flowers were small and not impressive at all despite them costing nearly £30. would not buy flowers from Debenhams again”

Helpful Report

Posted 9 years ago

“I am still awaiting a response to my complaint as the flowers I ordered for mothers day arrived 2 days late and in poor condition”

Helpful Report

Posted 9 years ago

“I ordered flowers for the Saturday the day before mothers day, didn't arrive until the day after, flowers were wilting. Emailed support, three times now, no reply. I spent 15 minutes on phone on hold, before giving up. I received an email 3 weeks after asking for a review, so here it is. Appalling service and flowers.”

Helpful Report

Posted 9 years ago

“Would never order from debenhams again. I sent the flowers to my mums on Mother's Day as I wouldn't see them on the day. Found out afterwards that flowers were wilted in the box & the healthy ones only lasted 4 days. Poor service & product ????”

Helpful Report

Posted 9 years ago

“I ordered my sister flowers for a very special occation, but she never received them. The only thing she got was stress as she did not know where they are and our surprise was not a nice one then as we only caused her more stress. Debenhams offered to send them again as she never recieved them in the 1st place, but the 2nd time they've sent them she still has not recieved them. All i've gained now is stress, waisted mine and my sisters time and no flowers both times.. very dissapointed! I would like to get a full refund of my moneys at least. I genuenly like Debenhams and have shopped here often for food, this is the first time I have to deal with something like this with them. I am very dissapointed to say the least. Hopefully they improve their flower delivery service”

Helpful Report

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews