Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Mother's Day premium lily & rose £22.94 - rose buds had fallen off and those that were open were brown and dead looking with the leaves mottled and brown. The lilies were also in the same poor condition. Mum (83 years old) was very upset and disappointed and I will never use Debenhams flowers again. I made a complaint via email on 7.3.16 and although I received an automated acknowledgement of my email I have never received a reply. I repeat, I will never use Debenhams flowers again.”

Helpful Report

Posted 9 years ago

“Dear Customer, This is an automated email to keep you informed regarding the status of your order delivery reference (ITEM-100209708-9714-340318) . Your order has been delivered. We hope everything is to your satisfaction and that we see you again soon. Kind regards, Debenhams Flowers This is the message i received from Debenhams , and still to date no other response flowers were already half dead when delivered .Four of the roses heads were loose in the wrapping”

Helpful Report

Posted 9 years ago

“Was not happy with the flowers I got delivered. They did not look like the photo, was embarrassed when I saw them at my mums. Have email you already to say this & my email has been ignored....”

Helpful Report

Posted 9 years ago

“Mothers day package was very poor quality. 3 of the 4 roses either wilted or showed signs of going that way after only 2 days. The whole bundle was over priced and poor value. customer service is just as bad. I logged a complaint one week later and got the standard "sorry we are very busy" response, but had no follow up. Will not use ever again.”

Helpful Report

Posted 9 years ago

“I sent an email to Debenhams flowers over two weeks ago.i received a standard reply but my complaint has not as yet been dealt with.i purchased an orchid to be delivered to my mother-in-law for mothers day.it arrixed in poor condition and died within days.i have asked for at least a full refund,but a reply has not been forthcoming.i am very disappointrd with the service I have received”

Helpful Report

Posted 9 years ago

“Mother's Day Flowers was a disaster. Flower arrived as it was dying - there was no card to say who it was from and I ordered a balloon to complete my purchase and it did NOT come with one!”

Helpful Report

Posted 9 years ago

“Ordered two bouquets for Mother's Day They arrived on time in the post, but were damaged in the box (flower heads damaged) I guess this is par for the course when boxing up flowers to send in the mail, rather than being delivered by a florist That said, the remaining flowers looked good. Sadly, they didn't last 7 days, and were wilting and browning after about 5 days. I could have got better presentation and life from a bouquet bought from the supermarket I won't be buying from Debenhams flowers again”

Helpful Report

Posted 9 years ago

“It's funny that u have been sent a feedback form after emailing twice about my complaint and haven't received any contact back but you would like me to review it now? Terrible will never waste my money again!”

Helpful Report

Posted 9 years ago

“well, for a start, i ordered flowers for delivery on the day before Mothers day. Got a message saying they were out for delivery late afternoon on actual mothers day so already overdue. Flowers eventually delivered the day AFTER mothers day so one slightly disappointed Mum. This counts as a failure to deliver the purchased service in my view so emailed debenhams customer service on mothers day to say non arrival and please give me a refund. To-date absolutely no response from them, not even an acknowledgement. I will not ever use this service again and will advise friends and family likewise.”

Helpful Report

Posted 9 years ago

“I will not order flower's from debenhams again as they were not of good quality. And as yet they have not sent a replacement as agreed .”

Helpful Report

Posted 9 years ago

“The flowers arrived the day after Mother's Day and were half dead! I can't begin to describe my mum's disappointment. I won't be buying flowers from Debenhams again.”

Helpful Report

Posted 9 years ago

“Arrive 2 days late. Looked nothing like the picture. Half of the flowers hadn't bloomed and the other half were wilting already”

Helpful Report

Posted 9 years ago

“Service over the phone was poor. Was promised a phone call back and never received it. The flowers themselves where embarrassing to give to my mum. I had to apologies for the poor quality. Never ever again.”

Helpful Report

Posted 9 years ago

“I WASNT IMPRESSED WITH THE QUALITY OR QUANTITY OF FLOWERS I ORDERED FOR MY MOTHER AND GRANDMOTHER. I WILL NOT BE ODERING ANY FLOWERS IN THE FUTURE.”

Helpful Report

Posted 9 years ago

“I have tried to complain since buying my mum flowers for mothers day yet no one has responded. Very poor. I have e mailed pictures that show the flowers arrived practically dead. They were certainly not as pictured or expected. I have asked for a refund and provided proof of the poor quality yet still no response??”

Helpful Report

Posted 9 years ago

“£20 for dead flowers, two days after Mother's Day after I specifically requested them for the day before!! Also no response to my 3 emails of complaints. Plus when I called, I was put on hold for 20 minutes on a premium line to then be told to send an email! Shocking customer service.”

Helpful Report

Posted 9 years ago

“I was really disappointed with quality of the flowers that I ordered for Mother's Day. The majority of the flowers were dead within two days of receiving the order. I contacted Debenham's Customer Services the day after I received the flowers to make a complaint (8th March 2016) and I still haven't received a response. Poor quality and poor customer services, will not be ordering flowers from them again!”

Helpful Report

Posted 9 years ago

“Shocking service diabolical flowers chocolates I paid for never delivered and a bunch of green twigs with NOT a flower insight dog poo flowers and service to match”

Helpful Report

Posted 9 years ago

“Ordered flowers for Mother's Day, firstly they didn't arrived until around 5pm! Secondly, when my mum opened them some of the flowers were already dead and others were on the brink of dying! Thirdly they were NOTHING like the photos on the website, so much smaller and lots of green bits thrown in rather than the colourful bunch advertised. We were incredibly disappointed and definitely will NOT be ordering from Debenhams Flowers every again!”

Helpful Report

Posted 9 years ago

“For Mother's Day, mum said stick to Next Flowers who I normally use. Shame really.”

Helpful Report

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews