Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quite disappointed with this bouquet, small considering I paid extra for a larger bunch, roses wilted on arrival and didn't keep well for long. I've had nicer and bigger bunches that have lasted longer from the supermarket”

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Posted 7 years ago

“Paid extra for flowers to arrive next day. Flowers arrived 3 days late. Defeated the point of the purchase. Would not buy again. Please can i have a refund?”

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Posted 7 years ago

“The Flowers arrived the day before I asked for the delivery - and the flowers never opened. Very annoying as they were for a special birthday present - will never order again.”

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Posted 7 years ago

“I was very disappointed with the standard and quality of the flowers. They were droopy and sparce”

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Posted 7 years ago

“I ordered the bew baby package which was supposed to include a bunny rabbit. The bunny did not arrive. This has left me really angry because the baby shower I bought it for is done now and it was supposed to be all part of the big day. Still haven't received the bunny toy which I paid for”

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Posted 7 years ago

Sorry to hear this - it should be in the original delivery rather than arriving separately. Thanks for bringing this missing item to our attention. One of our team will be in contact.

Posted 7 years ago

“Flowers died within a few days. Some didn't even bloom before the others died.”

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Posted 7 years ago

“Unfortunately I will be complaining and asking for a refund on my large bunch of peonies, which after 10 days have mostly died in bud form, despite me following care instructions to the letter. Totally unimpressed.”

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Posted 7 years ago

Oh dear, we're sorry to hear this. One of our team will be in contact to assist you. For future reference there are a couple of things you can do to encourage a peony to open. Firstly you can put the peony in warm water for a bit then back into cold. The other thing you can do is remove the excess sap. Sometimes peony are covered in a sap which stops them from opening. This can be removed by running them under warm water. Obviously it's too late for this bunch, so one of our team will be in touch to help you further.

Posted 7 years ago

“My hydrageas melted the day after delivery and the peonies never opened. Very disappointed as was gift for wife!!! Did not look good.”

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Posted 7 years ago

Please apologise to your wife on our behalf. One of our team will be in touch.

Posted 7 years ago

“The flowers we received were in very poor condition. I had them delivered on May 18th for my wife while I was away and when I returned the following day May 19th she had to cut the stems of the roses as they had softened at the bottom and also the lilies stems had also turned to mush and could not be saved. Please advise as my wife was very disappointed. Also, when contacting support the following day I got the following error.. ----- Forwarded Message ----- The original message was received at Fri, 20 May 2016 07:12:11 GMT from localhost [127.0.0.1] ----- The following addresses had permanent fatal errors ----- <support@debenhamsflowers.com> (reason: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's) ----- Transcript of session follows ----- ... while talking to aspmx.l.google.com.: >>> DATA <<< 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's <<< 550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if <<< 550-5.7.1 this was a legitimate mail. Please visit <<< 550-5.7.1 https://support.google.com/mail/answer/2451690 to learn about DMARC <<< 550 5.7.1 initiative. iv6si7434362wjb.190 - gsmtp 554 5.0.0 Service unavailable”

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Posted 7 years ago

Sorry to read this. One of our team will be in contact with you. Thanks.

Posted 7 years ago

“Feedback from my father (I sent the flowers to his wife during a very difficult time for her recently). He phoned to say they'd arrived asked me how much I paid as there were so few flowers . His words "lovely gesture but next time spend a tenner in M&S & post them yourself love, you've been overcharged". I truly felt awful.”

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Posted 7 years ago

Ouch. We're sorry to hear about this. Not the ideal experience for our customers.

Posted 7 years ago

“I'm still awaitng a reply to an e-mail I sent on the 12.05.16 to "support@debenhamsflowers.com"”

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Posted 7 years ago

“I wrote and expressed my complaint but no one has had the courtesy to answer my email. I see no reason to shop at Debenhams again,”

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Posted 7 years ago

“Hi, flowers - 300047754 I ordered my flowers on Saturday 14th may to be delievered on Sunday 15th May, they arrived between 11am and 12pm which I had to pay £7.99 for delievery to make sure they arrived before midday. Once I recieved my order, I thought I would be receiving a Beautiful Bouquet of roses and freesures in a vase, which from your website online this is what your meant to receive and I certainly didn't receive that. The postman handed me a long box with a bunch of flowers inside which didn't look anything like the photo's online. The flowers that were in the box were nearly dead, and not worth the amount of money I spent on them. I am very dissappointed and very unhappy with my order I received as they were for my Mum and Dad's Wedding Anniversary and I was disgusted to even consider to hand them to them. Within a day already the flowers are dying and neither the roses or freesures smell, and flowers are suppose to last at least 7 days. it is now day 3 since the flowers were delievered and they are dead, my mum is having to throw them away. I feel I have waisted a lot of money and will certainly not be recommending your flower service to anyone or be using it again. I would like my email to be reviewed and for something to be done. Thanks. Hannah Watkins”

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Posted 7 years ago

“Opted for next day delivery which was a Saturday and they didn't arrive by Monday!”

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Posted 7 years ago

“The website advertised free UK next day delivery and for this reason I chose Debenhams and placed the order. However, having chosen my flowers and having placed the order on the 30th April the delivery date was shown for much later and the flowers were actually delivered on the 6th May. I personally find this shocking as your advertising is misleading. There is some disclaimer stating that fresh cut flowers require longer but from next day delivery to almost a week later is a considerable difference and misleading. In fact I intend to contact Debenhams to investigate as to why the flowers were delivered so late. Thank you for your time, Ruth Tadina”

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Posted 8 years ago

Sorry to hear about this. If you call our customer services team on 020 3696 1129 they can investigate what delivery method you requested and why it was later than you expected. Many thanks

Posted 8 years ago

“Flowers ordered for my mums birthday in plenty of time supposedly next day delivery it was ordered on a Friday wasn't delivered Saturday or Sunday it was Bank holiday Monday so was eventually delivered on the Tuesday.In the add it said next day delivery also seven days a week.”

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Posted 8 years ago

“Awful experience. The flowers did not arrive with the recipient, no way of tracking them, and no reply to an email I sent to complain! Still waiting for my refund. Will not be using Debenhams Flowers again.”

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Posted 8 years ago

“Very disappointing, no wow factor for the hefty price paid ! Nothing like the actual photo on website, awful foliage and far too much of it. The only good thing is flowers are in bud as advised so will hopefully start to look better. Ordered to use their Sunday delivery for my Mum's Birthday but will never order again nor should you, take your money elsewhere. Overpriced and underwhelmed !!!”

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Posted 8 years ago

“I order other one and the send me other not happy really”

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Posted 8 years ago

“Order never arrived card put through door but no information. About where left will be dead know”

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Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews