Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time and well packaged. Initial reaction was good but became slightly disappointed with the arrangement as it just about lasted a week, even with the enclosed additive in the water. Probably won't use again.”

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Posted 10 years ago

“Excellent prompt service!!”

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Posted 10 years ago

“Sent as a gift and apparently the were stunning and very festive”

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Posted 10 years ago

“Being far away from my dearest auntie was wondering what to send to please her. The bouquet was just SUPERB. She received it as scheduled & was really happy. The roses were as beautiful as in the picture. Grateful. Francine G”

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Posted 10 years ago

“Ordered flowers for my wife for Christmas Eve, delivered on date and time I asked for and looked very nice,They were put in water and the little sachet of cut flower food added straight after delivery, however, the day after boxing day they had deteriated so much that my wife threw them away. Not had this before, ordered flowers from debenhams several times but probably won't again.”

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Posted 10 years ago

“Spot on for service and quality. I will definitely buy again!”

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Posted 10 years ago

“I ordered a £50 bouquet of Christmas flowers for my parents and the only positive thing was that delivery was on time. The bouquet was much smaller than I anticipated, the roses lasted one day and most of the foliage was dead within 2 days. I always buy flowers from my local florist but I was on holiday and it was a last minute gift to cheer my mum up as my dad had been admitted to hospital. Not worth the money, could get a much better bouquet from a supermarket for a fraction of the price.”

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Posted 10 years ago

“I placed 4 orders before Christmas and all were delivered on the specified day . All recipients were very pleased with the quality of these gifts . Will certainly be using you again .”

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Posted 10 years ago

“WARNING: ONLY pay by PayPal and don’t hesitate to use PayPal’s claims process to get your money back when Debenhams fail to deliver what you ordered. First and last order. Never again. Awful experience. Ordered online two months ago, well in time for my mother’s 75th birthday on 21st December. The flowers didn’t arrive. She was at home all day waiting for them. They had still not arrived by the next day – not that that mattered – my mother’s birthday is 21st December and no other day and flowers arriving after her birthday are pointless. Thank God I paid by PayPal. When the tracking showed that they still hadn’t been delivered by 10 am the following day I put in a claim via PayPal’s Resolution Centre and after a few days I got a refund of all my money - thanks to PayPal, I might add, not thanks to Debenhams. No coms from Debenhams, except the standard email acknowledgement of order. No coms from them since, even with a claim raised against them. Truly appalling customer service. It just goes to show you how much they value your custom. They despise you. I wish I’d read all the negative comments about this company on all the review sites before entrusting my mother’s 75th birthday flowers to them. I will NEVER make the same mistake again and I urge anyone thinking about ordering flowers from here for delivery to PLEASE DON’T. If you’re tempted, at all, in any way, pay by PayPal to be sure of your money back when Debenhams fail to complete the contract, and don’t expect anything resembling a service from them. The company gives the appearance of being run out of someone’s back bedroom. Don’t hesitate to make a claim when they don’t hold up their side of the contract. These people need to learn that this is not the way to run a flower delivery business, and they will only learn that if everyone who has received dreadful service from them puts in claims against them and takes to social media with a bad review. Pay by PayPal only – it’s the best way to get your money back when things go wrong. In summary, an awful experience with this company. Nothing but disappointment. Please don’t put yourself through the hassle of ever ordering from here. Go somewhere trustworthy and capable when it comes to something as special as flowers for delivery. This company is anything but trustworthy or capable. I wouldn’t trust them to sit the right way on a lavatory seat.”

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Posted 10 years ago

“Sent as a christmas gift to friends. They were delighted with the product packaging,and delivery service.”

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Posted 10 years ago

“Rose started to die after a few days so was not happy with that”

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Posted 10 years ago

“As usual Debenhams flowers are great, we use them every year as we know that we will not be disappointed”

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Posted 10 years ago

“After searching on line for some flowers to send to a friend, I decided that Debenhams seemed to offer the best choice and prices - and free delivery! I was not disappointed. Apparently the flowers were beautiful and were delivered with the vase and chocolates that I chose and were delivered on the date I chose. I will definitely use Debenhams again. The other sites I looked at were Interflora, M & S and Flowers Direct. I recommend Debenhams to anyone wishing to send flowers - you won't be disappointed! J Hitchcock”

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Posted 10 years ago

“Beautiful flowers delivered,great delivery would recommend anybody to use Debenhams flowers for a gift for your loved ones”

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Posted 10 years ago

“Bad customer service, bad delivery and the flowers died after 4 days.”

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Posted 10 years ago

“The flowers we ordered were for a relative for Christmas as we were unable to visit in person they were overwhelmed by the quality and how long they lasted a definate winner”

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Posted 10 years ago

“Purchased these as a thank you gift - kept updated re delivery & recipient very impressed with quality of flowers sent.”

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Posted 10 years ago

“I bought three different lots of flowers, one for each of my three sisters for Christmas. They all said how beautiful the flowers were and arrived in excellent condition! Well done Debenhams.”

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Posted 10 years ago

“I ordered flowers for my best friend's birthday on 7 December. These were not delivered. As she did not ring to thank me for them I rang her on 11 Dec and I had to ask if she liked her flowers. Had I not asked her I would never have known they had not been delivered. I contacted you by phone to complain and you then sent the flowers on 12 December, as I only have a mobile phone the call cost me £2.50 which I cannot afford. At the same time that I ordered these flowers I ordered a 2nd bouquet to be delivered to a friend for 18th December, to 44 St. Austell avenue Heald Green . The friend has not acknowledged them so still wonder if they were ever delivered. I will not be using your service again. Christine Taylor 07955950564”

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Posted 10 years ago

“I ordered 3 floral gifts for both my sisters and my best friend. (1 each) all were happy with them and have advised me that the quality was excellent, they sent me photos and I have to agree I would recommend Debenhams flowers to others”

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Posted 10 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews