Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

Company Reviews

Questions

Visit Website

Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

Write Your review

Tell us how Debenhams Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awfull would not recommend the flowers not worth the money appalled after speaking to customer service .They didn't do not thing .sent pictures to prove that .They looked like they were from a petrol station ....”

Helpful Report

Posted 9 years ago

“Awful! Didnt arrive on time for my mums brithday although I paid more for the delivery- had to be refunded. Ruined my Mums big day!”

Helpful Report

Posted 9 years ago

“The flowers were supposed to arrive on the Thursday, Froday at the very latest, well they didn't arrive until about lunch time on the Saturday, and Inhad an email Wednesday evening saying they were dispatched. When they arrived they were wilted, poor service !!!”

Helpful Report

Posted 9 years ago

“To whom it may concern, I ordered flowers for my GF's birthday. However, the flowers were left in the lodge and unfortunately, they were thrown. I missed her deadline, because the person who handled the flowers didn't leave them in her office. Currently, I have a sad period of my life, because I missed her birthday. Oz,”

Helpful Report

Posted 9 years ago

“Very important event didn't deliver flowers and only advised flowers wouldn't be deliver at 5pm just after their customer service closed leaving me with no opportunity for alternative suppliers. No explaination and couldn't care less attitude.”

Helpful Report

Posted 9 years ago

“flowers were fine. but, EVEN IF you make sure that you tick the 'I do not wish to be contacted' box, the fucktards STILL pester you relentlessly with emails asking how they performed, or shitty little newsletters. so, if this is what you want, buy your items from Debenhams, cos, they don't give a flying toss what your wishes are.”

Helpful Report

Posted 9 years ago

“Flowers received were dead and stank of mould, I had to contact debenhams who are sending out a replacement but should not have received dead mouldy flowers in the first place.”

Helpful Report

Posted 9 years ago

“I was extremely unhappy with the service I received. I ordered some sympathy flowers last week, and for some reason I was charged on my bank account 3 times. When I discovered this I called your customer services and I spoke to a lady on the phone for 15 mins. She couldn't find any record of my booking at all. She searched for my name, email, address, and found nothing. This was so frustrating. She said the order number was not a legitimate order number as they usually start with a 7 or something. She then asked if I could check if the flowers were delivered which was the thing which really upset me. I had to ask my friend if she had received my flowers, days after her father passed away and had asked for some time with her family. She had received the flowers, which made things worse as she was then feeling guilty that she didn't thank me. I am so so angry and upset that she had to do that. The customer service exec said she would get someone from management to call me back on Monday to help me find the order and process the refund- I heard nothing. I then had to call back on Tuesday late afternoon as I had still not heard from anyone. I phoned the Debenhams flowers number and luckily they found my account immediately, confirmed there was a mistake and said they would process the refund for 2 x £34.99 (which I still haven't seen in my bank records). There seems to have been an obvious lack of knowledge between your concessions and the main customer service number as this could have all been avoided if the lady I spoke to knew I should call the flowers line direct as there is a different database. I look forward to my refund so that this issue is resolved and no longer on my mind. Sorry to have to leave such a negative review but this really upset me. Coincidently the flowers were apparently beautiful.”

Helpful Report

Posted 9 years ago

“Really disappointed with the flowers, they arrived on Friday however many of the Roses were dead by the next day. They only last two days before the heads started to fall off. Also the chocolates never arrived.”

Helpful Report

Posted 9 years ago

“flowers arrive day after the birthday , very disappointed”

Helpful Report

Posted 9 years ago

“I purchased 2 Christmas Hampers and when they were delivered, I was so embarrassed of the quantity of them, I would never give them as a present. I normally use another store which were great, but I thought I would have a change. What a massive mistake!!! I would not recommend to any one. I have sent Hampers back and will never use Debenhams again. A total disgrace.”

Helpful Report

Posted 9 years ago

“heads had fell off most of the lillies and box was wet causing it to suffer damage. not the best service and i would expect better from debenhams :(”

Helpful Report

Posted 9 years ago

“The flowers arrived in poor condition (looked dead) there was no structure to them at all and looked like they had just been thrown together! Very disappointed with them as looked nothing like advertised, I could have bought a 10 pound bunch that would have been fuller and presented better”

Helpful Report

Posted 9 years ago

“TOOK ABSOLUTELY AGES TO BE DELIVERED EVEN THOUGH I ORDERED ON A MONDAY THEY DID NOT ARRIVE UNTIL THURSDAY WHEN THE EXPECTED DELIVERY DATE WAS TUESDAY. VERY DISAPPOINTED.”

Helpful Report

Posted 9 years ago

Dear Isobella, Thankyou for your review. I am sorry that your delivery did not arrive on your chosen date. I can see from your order you selected 'Free Standard Delivery' and with this option the terms and conditions state that orders may arrive up to two days after the desired delivery date. Kind regards, Debenhams Flowers Team

Posted 9 years ago

“Arrived damaged. Offered £3.99 compensation for a £40 order. Joke!”

Helpful Report

Posted 9 years ago

Dear Hugh, Thankyou for taking the time to give Debenhams Flowers feedback. I am sorry that your balloon arrived damaged. At Debenhams Flowers we have very high standards, which includes our flowers and delivery service. I am also sorry for experience with the customer services team in the way that they offered the refund for the balloon, not compensation. Kind regards, Debenhams Flowers Team

Posted 9 years ago

“I ordered an extra large bouquet for my parents Golden Wedding Anniversary. The bouquet was not as described and a full refund was provided by Debenham Flowers. Ruined our celebrations though.....”

Helpful Report

Posted 9 years ago

Dear Karen, Thankyou for your review. As I can see from your feedback you have been in contact with our customer services team and have arrived at a solution. At Debenhams Flowers we pride ourselves on our high quality and standards of flowers and I can see that the bouquet that you purchased was not in line with these. This is an unusual occurrence and once again we deeply apologise about your purchase. Kind Regards, Debenhams Flowers Team

Posted 9 years ago

“I ordered flowers for my wife's 30th birthday. I ordered the extra vase, balloon and cake. Unfortunately I didn't receive the vase or the balloon which took the edge off the flowers. I have received a refund from you but this doesn't take back what you promised to supply and didn't.”

Helpful Report

Posted 9 years ago

Dear Stephen, Thank you for your review. As I can see from your review you have been in contact with our customer service team and have arrived at a solution. I can appreciate your displeasure with your purchase and can assure you this is not in line with our high standards and will not happen again. Once again, thank you for your feedback. Kind regards, Debenhams Flowers Team

Posted 9 years ago

“Flowers ordered well in advance of friends birthday - to be delivered as a surprise on her birthday, (not that it was a sunday), they were not delivered. When i complained that they had not been delivered the response i got? Well you did choose the free delivery and that does say could be delivered the day after-i did look for that in the small print , but it was that small i couldn't see it!! NOT HAPPY at all. I wont be using these again, as not even an apology for spoiling the day. Well just to say there are plenty of other online florists who would appreciate the business.”

Helpful Report

Posted 9 years ago

Dear Janet, Thank you for your review. I am very sorry that your flowers were not delivered on your chosen date. From your review I can see that you have been in touch with our customer services already and we are sorry about your experience with the team also. At Debenhams we pride ourselves on high quality customer service and the interaction you have had is not up to our high standards. We have recognised the issue and a member of our head office will be in touch with you shortly to resolve this. Once again we sincerely sorry your experience. Kind Regards, Debenhams Flowers Team

Posted 9 years ago

“Very disappointed. Ordered flowers well in advance for delivery on or the day before my mother in law's birthday, the flowers were delivered 7 days too early and had died before the actual date requested for delivery. Will not use this service from Debenhams again.”

Helpful Report

Posted 9 years ago

Dear John, Thank you for your review. I am very sorry that your flowers were delivered earlier than expected and perished before your Mother-in-laws birthday. Please be assured that this has been reported to our technical team to prevent this malfunction happening again in future. Once again we apologise for any inconvenience caused. Kind Regards, Debenhams Flowers Team

Posted 9 years ago

“I Sent my wife flowers whilst away working in Europe for our wedding anniversary. I got back the day after and most of them where dead... absolutely disgusting I thought but that was before the customer service or lack of it made it worst. Debenhams have offered a new delivery but too little to late..”

Helpful Report

Posted 9 years ago

Dear Gordon, Thank you for your review. I am sorry you have had problems with your flowers. I can see that you have been in touch with customer services already and we are terribly sorry about your experience with the team also. At Debenhams we pride ourselves on both high quality flowers and customer service. We have recognised the issue and a member of our head office will be in touch with you shortly to resolve this. Once again we sincerely sorry your experience. Thanks, Debenhams Flowers Team

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews