Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't ordered anything from Debenhams Flowers so why the hell are they asking me to review them!”

Helpful Report

Posted 9 years ago

“The flowers were left outside in the pouring rain and by the time my mum found them the cardboard box was soggy! Credit to Debenhams- I rang and told them and they refunded but won't be using again I'm afraid!”

Helpful Report

Posted 9 years ago

“Flowers arrived looking half dead and a very small bunch for the price paid, they also did not put the wine in the box that was part of the order (they did refund the cost of the wine after a call to customer services) would advise anyone to stay well clear of debenhams flowers”

Helpful Report

Posted 9 years ago

“An absolute disgrace. Ordered in October to have my Staffs hampers delivered on the 23rd December and only 1 arrived. I emailed and called to be told it would be sorted out and then at 2.15 pm they told me that the other hadn't been sent out and it was now too late and that they would give me a refund - what a great help that was. Luckily I managed to order from Virginia Hayward late in the day and they had the delivery to me 1st thing on Christmas Eve. Virginia Hayward have my business from now on and Debenhams can go yodel up a Totem Pole for all I care.”

Helpful Report

Posted 9 years ago

“Picked the most expensive bouquet in the birthday section and added the vase just to make sure I ordered something close to the image, what came was no where near the image, the flowers were not arranged in a ball shape which was what set this bouquet apart from the others and the vase was packed separately. To top it all off they started dying after two days. The cake in a tin left much to be desired also..... A thorough dissapointment and expected far more from a brand like debenams.”

Helpful Report

Posted 9 years ago

Dear Nicholas We are so sorry that you have not been satisfied with the quality of the products we offered. It is always our intention to improve the service. We also offer a 7 Day Guarantee so we offer our sincerest apologies that the flowers didn't last. One of our customer services team will be in touch regarding the problems you have encountered. Thanks Debenhams Flowers

Posted 9 years ago

“flowers disappointing and customer service even worse. Long train of emails with no help or explanation with my issues. will not be ordering again!”

Helpful Report

Posted 9 years ago

Dear Katie, I'm very sorry for the experience you have received so far. The service you have received so far has been well below what we would expect to do deliver to you. A member of the head office customer service team will be in touch soon, to resolve this matter. Thanks Debenhams

Posted 9 years ago

“Flowers were ordered for a Sunday, to be delivered for a birthday. For some reason, flowers were not delivered until Monday night. Will not use again.”

Helpful Report

Posted 9 years ago

Dear Martin We are sorry we missed your very special occasion. A member of our customer service team will investigate what happened and will be in touch

Posted 9 years ago

“I was appalled by the flowers delivered by debenhams to my mother in law who was desperately in need of something to make her smile. I took a number of photos of the flowers as they were dead or dying- never bloomed and did not look anything like the flowers I ordered. I had purchased flowers from debenhams a number of times and couldn't be more disappointed or frankly angry. I just wish I could attach the photos to this review to demonstrate my point. I have no doubts that you would agree. I expect to here back customer services promptly!”

Helpful Report

Posted 9 years ago

Dear Mark, We are very sorry that the standard of flowers you received is not what you expected. We are deeply sorry to have let you down on this occasion as you requested a member of our customer service team will be in touch to discuss this with you direct. Thanks Debenhams Flowers

Posted 9 years ago

“I paid £89.99 for delivery of a bouquet of multi-coloured roses from Debenhams. The delivery arrived on time but this was the only positive thing I have to say about my purchase. The flowers were tightly packed into the delivery box and were generally not in a good condition on arrival. After just four days three quarters of the flowers were dead or badly shrivelled and had to be thrown away. The flowers were a gift for a loved one's birthday. They were a disappointment and a complete waste of money. This was the first time I had bought flowers from Debenhams and it will be the last.”

Helpful Report

Posted 9 years ago

Dear Michael Thank you for your feedback, Debenhams Flowers always believe in delivering high quality flowers and service. We are very sorry that we have not fulfilled your expectations on this occasion, we offer a 7 Day Freshness Guarantee. A member of our customer service team will be in touch about your experience. Thanks Debenhams Flowers

Posted 9 years ago

“the mulbury hamper was an embarrassment . 4 tiny products rattling round in a giant red box with polystyrene shavings - and all for around £30 - total rip off. Shall not be buying again from Debenhams!”

Helpful Report

Posted 9 years ago

“I sent these flowers to my elderly grandmother for her birthday. I asked for them to be delivered the day before her birthday (a Sunday) just to be on the safe side. They didn't arrive on the Saturday and instead were delivered on the Monday morning. The day AFTER her birthday. While the flowers and chocolates were very nice, they were late and I was very disappointed with this.”

Helpful Report

Posted 9 years ago

“Flowers came very late from the date, and there weren't fresh all the flowers were dead!”

Helpful Report

Posted 9 years ago

“Poor quality and bad value for money, the flowers arrived on time, cannot fault delivery service and communication from Debenhams however the flowers dies 2 days after they arrived and the quantity displayed on the website vs what actually arrived was very clever photography and good marketing but unfortunately over promised and under delivered. Won't be using them again :-(”

Helpful Report

Posted 9 years ago

“Disgusted. £40 on a pathetic looking bunch of flowers. My fiancé was quite upset which ruined the surprise, so thank you. I would complain but don't imagine you would do anything about it. Oh, and I assume no one will see this review so don't really know why I'm bothering”

Helpful Report

Posted 9 years ago

“As I recently sent you and you didn't reply yet I received your confirmation email that (ITEM-100174707-65-255540) was delivered although it wasn't, so my review could not be positive.”

Helpful Report

Posted 9 years ago

“The amount of flowers was extremely poor compared to ther suppliers i have purchased from in the past.Not value for money in fact rip off is the phrase that comes to mind.”

Helpful Report

Posted 9 years ago

“I wrote an Emil complaining with no response”

Helpful Report

Posted 9 years ago

“i bought these for my parents 25th wedding anniversary, I normally use M and S but thought id try Debenhams for a change. On arrival my parents had to trim the foliage it was so untidy, they arrived on the 18th when I visyed them on the 20th they looked terrible, wilted, bare and languid back to M and S”

Helpful Report

Posted 9 years ago

Dear Shaun Thanks you for using Debenhams Flowers. I very sorry that the service that you received was not what you expected and on such a special occasion. One or our customer service will call you soon as we are deeply sorry for the poor service you have received from us. Thanks Debenhams Flowers

Posted 9 years ago

“White roses turned brown after a few days - got my money back. For wifes birthday so very disappointing”

Helpful Report

Posted 9 years ago

Dear Richard, Thank you for your valued feedback, Debenhams Flowers have a high quality threshold when it comes to our bouquets. This is clearly not an example of service we expect to see. I'm pleased you have had already dealt with our customer service team and had the matter resolved. Thanks Debenhams Flowers

Posted 9 years ago

“Awful. The worst on line shopping experience. I sent flowers to a member of staff who had lost their mother. When they returned to work 2 weeks later I was told they had not received the flowers. When Debenhams were asked to investigate I was told I had missed the 7 day complaint window. I had not asked the bereaved about flowers as I took it for granted that if they had been ordered they would be delivered. After a number of emails the flowers have now been sent - 2 weeks late. I was offered a larger bunch of flowers. Clearly a joke as I had already ordered the bigger Lily's. It has been awful chasing a flower delivery with the bereaved and a considerable waste of my time.”

Helpful Report

Posted 9 years ago

Dear Larissa, I'm very sorry that this is the service you have experienced. The offer for an upgrade on your flowers rather than just a larger bunch due to the experience you and also your colleague experienced. It's certainly not what we would expect our customers to go through. A member of our Head Office will be in touch with your shortly to discuss all the issues you have had. Once again I would like to offer our sincere apologies to you and our condolences to your colleague. Debenhams Flowers

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews