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Debenhams Reviews

2.6 Rating 1,727 Reviews
40 %
of reviewers recommend Debenhams
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08445 616 161

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Debenhams 1 star review on 20th February 2026
Peed Off.
Debenhams 1 star review on 20th February 2026
Peed Off.
Debenhams 1 star review on 18th January 2026
Vladislavs Iziks
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 21st August 2025
Sharona
35
Anonymous
Anonymous  // 01/01/2019
“I found customer service really unsatisfactory. The insurance had a lot of add on charges, i only went through with the insurance because I was working and didn't have time to look elsewhere.”
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(Car Insurance) - Posted 8 years ago
“Good service. Delivered quickly. Well packaged.”
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Posted 8 years ago
“the process of selecting cloths and ordering them was surprisingly simple - because I am a large size many of the stores do not stock my clothes size. I was really pleased to find the website did and ordering clothes that fit was brilliant. The service provided by Debenhams was excellent.”
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Posted 8 years ago
“Good quality, good selection, helpful staff”
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Posted 8 years ago
“Great selection of clothes and houseware. Good quality and reasonable prices...”
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Posted 8 years ago
“The choice of products and size options was great. Plus free delivery over £40 and simple efficient returns process. Only negative was some items (swimsuits) were a bit short in the body.”
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Posted 8 years ago
“I got the perfect quote affordable really happy”
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Posted 8 years ago
“Quick delivery and easy returns”
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Posted 8 years ago
“store was a little untidy and not great service on tills but had plenty of stock”
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Posted 8 years ago
“Hopeless customer service”
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Posted 8 years ago
“Very painless ordering process, quick delivery, easy returns”
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Posted 8 years ago
“Pooor service !!!!! Waiting 3 weeks for my item to arrived , still waiting foe my money to be back on my account .. spoken with 3 different people and every single one was telling me different things... joke ...”
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Posted 8 years ago
“Purchased chair and parts were missing would not just send parts had to send whole chair back and reorder. Sent back didn’t reorder”
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Posted 8 years ago
“Really like this shop. Staff very friendly and helpful.”
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Posted 8 years ago
“I managed to get what I wanted”
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Posted 8 years ago
“I needed to change my bespoke item order, and although it was a long-winded process they did ensure I was helped and left a happy customer. Also, the delivery process with Wincanton is second to none. If only all delivery services were that good.”
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Posted 8 years ago
“Very quick delivery on a order I made on Saturday - delivered on Monday. Easy ordering process. Have used them often and when I have had to return goods, it has been hassle-free.”
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Posted 8 years ago
“Fast & easy - emails sent to let you know how the delivery process was going.”
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Posted 8 years ago
“Good Discounts and offers”
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Posted 8 years ago
“Tassimo Vivy were £100 but some dropped to £40. It's only 700ml tank and you're filling it after only 2 drinks. I had one previously that was at least twice the tank size and that machine cost less than £100. How times have changed. Wouldn't have paid £100 for it but £40 Was a good deal. Lovely tasting coffee.”
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Posted 8 years ago
Debenhams is rated 2.6 based on 1,727 reviews