Debenhams Reviews

Name: Debenhams
Rating: 2.85

2.9 Rating 1,508 Reviews

46 %

of reviewers recommend Debenhams

Company Reviews

Questions

Metrics

Visit Website

Phone:

08445 616 161

Write Your review

Tell us how Debenhams made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Debenhams 1 star review on 24th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Hastings Store today . Had the displeasure to encounter the worst customer service I have ever experienced , verging on the point of humiliation and rudeness! I will be taking my cosmetic/fragrance elsewhere. If debenhams should wish to contact me I will be happy to give the employee name. I feel that some re-training is needed .”

Helpful Report

Posted 10 years ago

“Debenhams have the poorest customer service ever im letting the world know!”

Helpful Report

Posted 11 years ago

“Debenhams have the worst customer service i,ve ever had the displeasure to endure!”

Helpful Report

Posted 11 years ago

“debenhams worst customer service I've ever had!!”

Helpful Report

Posted 11 years ago

“just received bad customer service from a manager in the debenhams Birmingham, how do you expect to retain brand loyalty”

Helpful Report

Posted 11 years ago

“Debenhams online service is BAD! !waited all day for a delivery & now get told a customer service manager won't take my call to complain! Im going to complain till my fingers are sore.”

Helpful Report

Posted 11 years ago

“I can definitely recommend Debenhams for travel money. Great customer service today.”

Helpful Report

Posted 11 years ago

“The customer service I have received at the Clinique UK counter of Debenhams chester in the last month has been exceptional...”

Helpful Report

Posted 11 years ago

“Absolutely BRILLIANT customer service from Debenhams Londonderry and Carly Casey. Thanks for your help, you're a life saver!”

Helpful Report

Posted 11 years ago

“Siobhan at the Coventry branch-super helpful! You really know your stuff & gave us great customer service! veryhappycustomer”

Helpful Report

Posted 11 years ago

“Your Online Customer Service is truly appalling !”

Helpful Report

Posted 11 years ago

“And yet the Debenhams online customer service team get even more unhelpful. Beginning to wonder if they even possess a brain between them.”

Helpful Report

Posted 11 years ago

“thanks to Debenhams customer service for quickly and easily replacing a broken product.”

Helpful Report

Posted 11 years ago

“Now that's customer service! Free delivery and 10% off to say sorry. I like Debenhams more now than I did before they messed up my order.”

Helpful Report

Posted 11 years ago

“Terrible service,written to customer services 3times during the last 4weeks, nothing but automated replies. Disgusted!!”

Helpful Report

Posted 11 years ago

“Underwhelmed with debenhams customer service. Rang twice to chase missing items from my order & staff seemed disinterested. Still no items”

Helpful Report

Posted 11 years ago

“Great customer service from Debenhams :o)”

Helpful Report

Posted 11 years ago

“Fantastic customer service today clarins uk Debenhams”

Helpful Report

Posted 11 years ago

“Debenhams customer service better get their act together, otherwise it's going to be a bumpy ride!”

Helpful Report

Posted 11 years ago

“amazing customer service from the Clarins consultant in Debenhams Hastings, she's ace!”

Helpful Report

Posted 11 years ago

Debenhams is rated 2.9 based on 1,508 reviews