“We purchase online from Debenhams very often and the service that we receive is very good. However they have introduced recently a fee for click&collect which is rather naughty....”
“My order arrived with a missing item .I appreciate this can happen. As it did not say to follow or out of stock I called customer service and a replacement arrived next day without a problem. As it was not suitable I returned two separate parcels to Debenhams via Royal Mail .The tracking information advises it arrived back at Debenhams on 04/08/2017.After contacting customer service several times by email I am still trying to get credit on the 'reordered item. The other item was credited after my first email .I have now sent a written complaint but as yet have not heard anything and it is now the 22/08/2017.appalling service.”
“Debenhams is an institution and it makes me happy that they have survived this long. They do not have enough staff on the shop floor but you can always rely on getting a good choice in store. Quality can be an issue but they usually are quick to exchange or refund.”
“We ordered from the website and the quality and value were excellent.
What impressed me was that if we wanted to return the item we could do so without quibble either post paid or directly to store.”
“Ordered school uniforms online and had to return some items to store, quick and easy process and staff were helpful finding correct sizes and arranging refund.”
“After waiting almost 15 minutes at the channel counter while the assistant was laughing and talking to someone who wasn't purchasing I decided to spend my money on Chanel parfum at boots this was the merry hill branch”
