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Debenhams Reviews

2.7 Rating 1,651 Reviews
42 %
of reviewers recommend Debenhams
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Debenhams 1 star review on 18th January 2026
Vladislavs Iziks
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 21st August 2025
Sharona
Debenhams 1 star review on 24th June 2025
Saira
Debenhams 1 star review on 15th January 2025
Cris
33
Anonymous
Anonymous  // 01/01/2019
Speedy delivery No hassle, no postage charge
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Posted 8 years ago
Efficient delivery and easy returns.
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Posted 8 years ago
Great website. Easy to find what I was looking for. Sale items in stock! (This is rare!) next day delivery was only 50p more than standard delivery. Items arrived very quickly on the day they said they would, with update emails about delivery. Items very well packaged (bit too much packaging perhaps, but better to protect items I suppose). All in all, highly recommended.
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Posted 8 years ago
its goodgggggggggggggggggggggggggggggg
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Posted 8 years ago
The till assistant asked if I wanted a credit card to save money on my purchase. She was very knowledgeable and friendly and explained the advantages and disadvantages of having a card. Very efficient service.
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Posted 8 years ago
Their line is high quality, I do all of my clothes shopping here. Customer service wise, nothing is ever too much trouble, common sense prevails with returns or issues, which is refreshing.
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Posted 8 years ago
Nothing was too much for the lady who served me. She is a credit to the Manchester store.
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Posted 8 years ago
Excellent service
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Posted 8 years ago
Fast delivery
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Posted 8 years ago
Quick efficient delivery.
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Posted 8 years ago
Always wait for month end sale got a very cheap outfit and perfume.
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Posted 8 years ago
Great service and experience on the Benefit counter
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Posted 8 years ago
This amazing free service found me the perfect dress for a visit to Buckingham Palace with no stress, no hassle and lots of choices I would never have noticed or tried without them
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Posted 8 years ago
Speed of service excellent. All goods received were as I anticipated them to be, of excellent quality. Will definitely continue shopping at Debenhams.
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Posted 8 years ago
The item I purchased had a discount and when I collected my parcel from the store I received a £5 voucher
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Posted 8 years ago
Had a problem with an online order, phoned them and problem resolved. Great service.
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Posted 8 years ago
Efficient and speedy when ordering on line - and I like the click and collect way of making purchases.
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Posted 8 years ago
Ordered from their international site and sizes are in EU so looked up on line the right size for EU and they sent a completely different size :(
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Posted 8 years ago
The staff in the Eastbourne branch are always willing to help, even going above and beyond. When I need hello with my baby buggy they more than willing to help and with a great big smile!
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Posted 8 years ago
Ordered multiple shirts online. All the shirts were good quality but different suppliers have different size measurements so weren't the correct fit. Took a lot of the shirts back this morning - the lady cashier was very friendly,supportive and helpful and so I bought another three shirts on her advice.
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Posted 8 years ago
Debenhams is rated 2.7 based on 1,651 reviews