“We purchased a Chesterfield sofa from Debenhams earlier in the year. The sofa looked great, but the quality of the mattress is actually shocking. The springs come right through. Every guest we have had has mentioned it and one even moved to the floor during the night! ~We raised this with Debenhams and they sent someone to evaluate. The chap that came said that while there was not defect, the mattress was terrible... Debenhams closed the ticket and said that no fault had been found.... Absolutely terrible customer service!
In addition to this Debenhams keep trying to collect the Sofa, even though we are paying for it on a credit agreement.
Avoid at all costs!”
“The items I purchase from this store on-line or on the High St have always been of very good quality, I rarely have to send them back if bought on-line and they last.”
“I just bought a shirt, trousers and a pack of 3 Calvin Klein pants. With the extra discount I get with my Debenhams credit card and the sale prices these items worked out incredibly cheap but good quality and delivered on time, very pleased.”
“Order my items using store card, very easy to check out and pay using balance on card. Used click and collect, no issues picking up items, they were ready for me at the requested time. No fuss, no bother.”
“What I love about Debenhams (in Blackburn) is there's lots of choice. The staff are friendly and I regularly visit the shop to see what styles are on offer. The only issue I have is, the shop can be quite untidy, clothes on the floor and bags unorganised.”
