“Few wks ago I bought a dress at the Newcastle branch for a wedding. I tried the dress on in store & loved it.I then hung it in my wardrobe until the day of the wedding which was yesterday only to discover on taking it out of the wardrobe to get dressed for the wedding discovered the security tag hadn,t been removed this caused me great distress. I rang the store immediately the manager of the fashion dept Steve arranged to come over too my home immediately & remove the tag he also brought me a gift of various perfumes he was exceptionally kind & full of apologies a lovely gentleman who went above & beyond thankyou first class customer service”
“The parcel was sent to the store and I was informed via email that my delivery was ready for collection. The items I had ordered were of a good quality. My only negative comment is the fact that each item came in a plastic bag and the underwear still had the hangers on them which I cannot use. It feel very wasteful!”
“I have visited to Debenhams in Romford. Their customer service are always worst compare to other shops in Romford. Some of their staff cannot even say "Please ","Sorry"or "Thank you". The company cannot teach basic manners. They have to change the way they talk. They should learn customer service from John Lewis.”
“I have just visited the fragrance department in the Warrington branch with my disabled mother looking for birthday presents and was served by an assistant by the name of Danielle (this might be misspelt)small with long blonde hair she is an excellent example of how a shop assistant should be enthusiastic and extremely helpful and encouraging to select the right product she made my mums visit very enjoyable would suggest she gets the award of shop assistant of the day thank you”
“Promised a text message with 2 hour delivery window no text so phoned only to be told that becasue my wife ordered it they would not tell me despite having all the order details what was happening to our delivery, my wife was working and I had to stay in all day waiting , guess what nothing arrived.
I wouldn't even go into a store to use the toilet . Rubbish service and rude operator
AVOID STRESS AVOID DEB'S”
“I was looking for a wedding outfit, and the lady at the fitting room was very helpful. She also gave her honest opinion which was much appreciated because sometimes you think something does look nice when to others it might not look so flattering. She helped me find a jacket & fascinator to go with it.”
“Purchased TV when unboxed and turned on after 7 days post purchase realised the screen was damaged,apparently they have a 5 day rule that they don't tell you about, will not replace or refund. Customer service awful, took days to reply. Would never purchase ANYTHING from Debenhams again.”
“Your staff member in Glasgow branch Karen McKenzie was very friendly and helpful. I promised her I would complete the survey, but I'm afraid I have tried several times, but am unable to do so. So your staff made me happy, but Debenhamsfeed back.com didn't!”
“Benefit silverburn manager and Natasha spent a lot of time with my 15 year old daughter to see what make-up products contained zinc as she has acne and the doctor recommended wearing makeup with zinc and to see what benefit products which she already had - which she could wear. Natasha selected foundation (which contained zinc) and applied it to my daughters face my daughter was very happy we would definitely shop there again - very helpful, friendly and nothing was too much trouble”
“I purchased a suit on line they sent it I never got it so I asked for proof of delivery after many atempts to get a response from customer care . The signature was a single letter a j and they maintained this was proof. What courier accepts a j as as a signature
I explained I never received it there answer was they actually don't send the items they come from different locations via a courier service and the courier has said that's proof so there is nothing else to discuss they will not refund or credit me
I will never ever use Debenhams again the customer care couldn't care less”
“We purchased one of the bonded leather chairs in 2013. After 3 years, the 'leather' started to degrade. Informed customer services and it has taken at least 4 or 5 phone calls to even get some sort of response. Eventually spoke to someone in the department to be told that they could supply the 'parts' at our expense. Very poor customer service and I would certainly not buy any furniture again from Debenhams.”
