“Few wks ago I bought a dress at the Newcastle branch for a wedding. I tried the dress on in store & loved it.I then hung it in my wardrobe until the day of the wedding which was yesterday only to discover on taking it out of the wardrobe to get dressed for the wedding discovered the security tag hadn,t been removed this caused me great distress. I rang the store immediately the manager of the fashion dept Steve arranged to come over too my home immediately & remove the tag he also brought me a gift of various perfumes he was exceptionally kind & full of apologies a lovely gentleman who went above & beyond thankyou first class customer service”
“I have just visited the fragrance department in the Warrington branch with my disabled mother looking for birthday presents and was served by an assistant by the name of Danielle (this might be misspelt)small with long blonde hair she is an excellent example of how a shop assistant should be enthusiastic and extremely helpful and encouraging to select the right product she made my mums visit very enjoyable would suggest she gets the award of shop assistant of the day thank you”
“Your staff member in Glasgow branch Karen McKenzie was very friendly and helpful. I promised her I would complete the survey, but I'm afraid I have tried several times, but am unable to do so. So your staff made me happy, but Debenhamsfeed back.com didn't!”
“Benefit silverburn manager and Natasha spent a lot of time with my 15 year old daughter to see what make-up products contained zinc as she has acne and the doctor recommended wearing makeup with zinc and to see what benefit products which she already had - which she could wear. Natasha selected foundation (which contained zinc) and applied it to my daughters face my daughter was very happy we would definitely shop there again - very helpful, friendly and nothing was too much trouble”
“For the last few years I have been looked after by Nicola Smith - one of the Personal Shoppers at the Leicester store. She managed to find clothes to fit and make me feel good about myself when I was at my biggest and recently she has helped to update my wardrobe now that I am 4 stones lighter. The service I receive every time is amazing. Nicola has a chat about what I'm looking for and then leaves me in a spacious room with magazines and a hot drink whilst she goes hunting for outfits. There is never any pressure to buy and Nicola often brings clothes I would have never picked out but I end up loving them. I would recommend this free service to everyone - a real pamper time!”
“Was helped by a manager today Manpreet was great at giving advice on a outfit on the menswear department, I shopped in there last week very friendly staff.”
“Yesterday I received outstanding customer service from two very professional and kind female assistants, called Alix and Kim, in the Taunton make-up and beauty department.
They deserve the recognition and validation of a job well done - thank you ladies
Mrs W.J. Warcup”
