“On returning a jacket bought from 'Phase Eight' Hereford Debenhams, I found the assistant Dee to be extremely helpful and understanding and exchanged the garment without hesitation. Thank you Dee and counter staff for your kindness and understanding.”
“Went for lunch at Debenhams in Nottingham market place on 9/4/19 & Was served by a colleague called Lance, he was rushed off his feet, but was pleasant, cheerful and couldn’t have been more efficient. An asset to your company.”
“What a sad day that Debenhams is not being saved. I have spend forty years shopping in Romford store and the joy that it brought will never be replaced Thankyou to all the staff at Romford”
“Brilliant customer service from JAN in Star dept in Debenhams, Stockport, last Friday. Friendly, helpful, funny, a welcome frontline fabulousness of high street retailing. I was just passing and decided to go in and browse. Ended up buying loads after getting the personal touch from Jan. I may return to this instead of going online after she and others at this store made it a joyful experience. Thank you Jan.”
“Visited Blackburn store Saturday afternoon top floor men's department, A lady named Jayne was more than helpful took a lot of time to help me with decisions on clothes shoes etc very helpful will definitely be back at Debenhans”
“Setting the policy up was really easy, the agent went through everything and wasn’t pushy on you buying extras which you get with most companies. Will highly recommend.”
“Ordered on line from the Bradford store. Very easy to use website, kept informed of product delivery by email and then text from delivery company, which was only a few days after ordering. Delivered well sealed and protected to my home address on a Sunday! Will be ordering again from Debenhams......hopefully!!!”
“Great web site, products ordered were delivered when expected & exactly as described on line, great value with discount an added bonus.
Use the site often and have not had any issues, so easy to use.”
“Visited Debenhams in Livingston this week whilst down on business. Made some purchases in menswear department. Very helpful male cashier who took the time to fold everything properly before placing in the bag.
I had actually forgotten that this used to be the norm and it made such a difference when I got home and unpacked, I just hung them up instead of having to iron them!
I did not get the gentleman’s name but there were so few staff that I’m sure they will know. My visit was Monday 11th February.
5 star service.”
“I am always pleased with my purchases from Debenhams. The choice on offer is excellent and up to date. I have purchased clothes for myself my husband and my grandson. The quality and price are always good and i very rarely have to return anything.”
“We shopped at Debenhams Redditch for a suit for my husband and the quality and range was very good and service was outstanding, wouldn't hesitate to shop there again.”
“Debenhams is an excellent retailer with superb quality goods. I love using their online shop in both desktop and mobile formats. The discounts are clear and images are representative of what you are getting.”
“Purchased some items in the recent sale but snow boots didn't fit. Very prompt processing of my return which was freepost. Emailed to say funds would be paid back within 3-5 days and they were there the next day. Wouldn't hesitate to use again with such an easy and reliable returns service.”
