Login
Start Free Trial
Are you a business?
Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
Debenhams Reviews
2.6
Rating
1,727
Reviews
40
%
of reviewers recommend
Debenhams
Company
Reviews
Questions
Metrics
Visit Website
Phone:
08445 616 161
Write Your review
Tell us how
Debenhams
made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or
browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
* One or more of these files was not uploaded due to an invalid file type.
* File size is too large (Max: 256 MB).
* We could not upload one of your files, please try again later or contact support.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
Whats your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
"Ordered 3 different Jackets online and paid for insurance on delivery. They sent one jacket twice with two different labels on it, so in essence think I got all three jackets when in reality I got one jacket I wanted and another one twice with the label on it also for the one that I wanted but never got. Seems almost impossible for them to understand and taking really ages for the penny to drop. The stress free insurance I paid extra is also a joke as has been anything but stress free. They also expect me to pay for the return at this point but the returns option clearly shows I have to pay for their error. I also bought 3x trousers and one metal button came off as soon as I opened the package. Totally wish I had avoided them and didn't realise how poor the customer service and quality of goods are."
Peed Off.
"Ordered 3 different Jackets online and paid for insurance on delivery. They sent one jacket twice with two different labels on it, so in essence think I got all three jackets when in reality I got one jacket I wanted and another one twice with the label on it also for the one that I wanted but never got. Seems almost impossible for them to understand and taking really ages for the penny to drop. The stress free insurance I paid extra is also a joke as has been anything but stress free. They also expect me to pay for the return at this point but the returns option clearly shows I have to pay for their error. I also bought 3x trousers and one metal button came off as soon as I opened the package. Totally wish I had avoided them and didn't realise how poor the customer service and quality of goods are."
Peed Off.
"I am extremely disappointed and feel cheated by my recent purchase from Debenhams. I ordered a 90ml bottle of perfume, but what I received was a 50ml bottle hidden inside packaging that had a 90ml label stuck over it.\r\n\u200bThis is not just a mistake; it is deliberate mislabeling and fraud. Selling a smaller volume while charging for a larger one is completely unacceptable. I expected better quality control and honesty from a well-known retailer.\r\n\u200bI want a full refund or the correct item sent immediately. To all potential buyers: be careful and check your items thoroughly. Debenhams is no longer a name I can trust."
Vladislavs Iziks
"Bought a mini fridge it came damaged unusable. Took Debenhams weeks to come take it away. Now another month down the line and I\u2019ve still no refund of \u00a3123.00 its a joke. I\u2019ve sent them all the proof of the damaged fridge and proof of it getting returned to there warehouse yet I\u2019ve still no refund. Customer service is a joke. You can speak to anyone. Will nit be buying anything from them again."
Lynn Birrell
"Bought a mini fridge it came damaged unusable. Took Debenhams weeks to come take it away. Now another month down the line and I\u2019ve still no refund of \u00a3123.00 its a joke. I\u2019ve sent them all the proof of the damaged fridge and proof of it getting returned to there warehouse yet I\u2019ve still no refund. Customer service is a joke. You can speak to anyone. Will nit be buying anything from them again."
Lynn Birrell
"Bought a mini fridge it came damaged unusable. Took Debenhams weeks to come take it away. Now another month down the line and I\u2019ve still no refund of \u00a3123.00 its a joke. I\u2019ve sent them all the proof of the damaged fridge and proof of it getting returned to there warehouse yet I\u2019ve still no refund. Customer service is a joke. You can speak to anyone. Will nit be buying anything from them again."
Lynn Birrell
"I will not be using Debenhams again. There customer service is terrible,. They can not be contacted, takes forever,. They can't keep to There police and after. A faulty item returned. Because unable to contact them. I'm charged 1.99 ..yet they owe me a refund almost a month tried to get refunded. Terrible worse service. Wouldn't use them again or advise anyone. Too. Because if you need to find...get hold of customer service. You can't no numbers etc."
Sharona
35
Your browser does not support embedded videos.
Anonymous
Anonymous
//
01/01/2019
Sort by:
Most Recent
Most Recent
Highest Rated
Filter:
None
None
5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
Helpful
John Crossan
Unverified Reviewer
Show Details
“
Debenhams have the poorest customer service ever im letting the world know!
”
Helpful
Report
Posted 12 years ago
John Crossan
Unverified Reviewer
Show Details
“
Debenhams have the worst customer service i,ve ever had the displeasure to endure!
”
Helpful
Report
Posted 12 years ago
Sophia Akhtar
Unverified Reviewer
Show Details
“
debenhams worst customer service I've ever had!!
”
Helpful
Report
Posted 12 years ago
Hannah Smith
Unverified Reviewer
Show Details
“
just received bad customer service from a manager in the debenhams Birmingham, how do you expect to retain brand loyalty
”
Helpful
Report
Posted 12 years ago
Christine
Unverified Reviewer
Show Details
“
Debenhams online service is BAD! !waited all day for a delivery & now get told a customer service manager won't take my call to complain! Im going to complain till my fingers are sore.
”
Helpful
Report
Posted 12 years ago
Sarah Markillie
Unverified Reviewer
Show Details
“
I can definitely recommend Debenhams for travel money. Great customer service today.
”
Helpful
Report
Posted 12 years ago
Bethany May
Unverified Reviewer
Show Details
“
The customer service I have received at the Clinique UK counter of Debenhams chester in the last month has been exceptional...
”
Helpful
Report
Posted 12 years ago
Luke Talbot
Unverified Reviewer
Show Details
“
Absolutely BRILLIANT customer service from Debenhams Londonderry and Carly Casey. Thanks for your help, you're a life saver!
”
Helpful
Report
Posted 13 years ago
Esther Dunn
Unverified Reviewer
Show Details
“
Siobhan at the Coventry branch-super helpful! You really know your stuff & gave us great customer service! veryhappycustomer
”
Helpful
Report
Posted 13 years ago
Emily Parker
Unverified Reviewer
Show Details
“
Your Online Customer Service is truly appalling !
”
Helpful
Report
Posted 13 years ago
Sarah Hancock
Unverified Reviewer
Show Details
“
And yet the Debenhams online customer service team get even more unhelpful. Beginning to wonder if they even possess a brain between them.
”
Helpful
Report
Posted 13 years ago
Molly Lyon
Unverified Reviewer
Show Details
“
thanks to Debenhams customer service for quickly and easily replacing a broken product.
”
Helpful
Report
Posted 13 years ago
Amsybear
Unverified Reviewer
Show Details
“
Now that's customer service! Free delivery and 10% off to say sorry. I like Debenhams more now than I did before they messed up my order.
”
Helpful
Report
Posted 13 years ago
Ghazala Abouhashem
Unverified Reviewer
Show Details
“
Terrible service,written to customer services 3times during the last 4weeks, nothing but automated replies. Disgusted!!
”
Helpful
Report
Posted 13 years ago
Emily Barclay
Unverified Reviewer
Show Details
“
Underwhelmed with debenhams customer service. Rang twice to chase missing items from my order & staff seemed disinterested. Still no items
”
Helpful
Report
Posted 13 years ago
Victoria Maskell
Unverified Reviewer
Show Details
“
Great customer service from Debenhams :o)
”
Helpful
Report
Posted 13 years ago
Debbie Hart
Unverified Reviewer
Show Details
“
Fantastic customer service today clarins uk Debenhams
”
Helpful
Report
Posted 13 years ago
OneDirectionFansCrew
Unverified Reviewer
Show Details
“
Debenhams customer service better get their act together, otherwise it's going to be a bumpy ride!
”
Helpful
Report
Posted 13 years ago
Daniela Fletcher
Unverified Reviewer
Show Details
“
amazing customer service from the Clarins consultant in Debenhams Hastings, she's ace!
”
Helpful
Report
Posted 13 years ago
Luce Clark
Unverified Reviewer
Show Details
“
worseeeee customer service
”
Helpful
Report
Posted 13 years ago
«
1
2
...
83
84
85
86
87
»
Debenhams
is rated
2.6
based on
1,727
reviews
Visit Debenhams
Our Company
Business Solutions
Impressum
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
