Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the staff at the sheffield branch are always helpful and show good knowledge of all products.”

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Posted 9 years ago

“Excellent”

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Posted 9 years ago

“Oder these trainers for click and collect and they were there when they said they would be and were brilliant white, love them. Great price too!”

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Posted 9 years ago

“Great choice. Great price. Fast delivery. Thanks.”

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Posted 9 years ago

“As always, excellent products at an excellent price. The goods were delivered within 5 days (a bike and some clothing). The bike was my daughter's birthday present and is absolutely perfect, complete with light, basket, mud guards. I have used Decathlon for years and their products never fail to deliver.”

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Posted 9 years ago

“I have found items bought to be of high quality for the price - just what I want for fitness cycling. The on-line order service is very efficient and my item arrived on time and well packaged.”

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Posted 9 years ago

“The trousers are all too short, both men's and women's (I tried the men's as well). The jacket I purchased is brilliant, lightweight warm and well cut ( shaped for women, longer at back), the colours could be better but overall I love it. The online order to store was convenient as was returning the wrong size. All shop staff were helpful. The products are good quality.”

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Posted 9 years ago

“Decathlon service is good and return policy spectacular, I do most sport shopping here for good value and quality.”

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Posted 9 years ago

“It is great to have sports store with fantastic product ranges in so many sports for players So nice to have store that really is a sports store, not just a leisurewear store for sports watchers.”

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Posted 9 years ago

“Good service great product”

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Posted 9 years ago

“I had not received my order and all the staff resolved all this quickly and efficiently. Thanks for you quick marvellous response to my queries and concerns.”

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Posted 9 years ago

“Efficient service and good product at a reasonable price”

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Posted 9 years ago

“Decathlon sells great quality goods both in equipment and clothing, it is fantastic value for money. supplies a wide range of sports equipment. we use you all the time”

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Posted 9 years ago

“Excellent quality sports gear at reasonable prices. The only downside is that the stores are not widely available in the UK like they are in France - plenty of stores around Manchester and Birmingham but none in the South West! The nearest store to me is almost 2 hours away :-(”

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Posted 9 years ago

“Love Decathlons own brands, they are quality products with the right price tag.”

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Posted 9 years ago

“The horse riding gloves were very cheap so you wouldn't expect long life, however the stitching started to come apart on the first wear which was disappointing.”

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Posted 9 years ago

Dear Barney Thank you for leaving a review. We are sorry to hear you were not happy with the product. You can find more information about returning the product here - http://www.decathlon.co.uk/return-policy.html You can also leave a product review on the page on our website. Have a nice day.

Posted 9 years ago

“I ordered some ski boots - and it's a while back now so I can't remember the exact timings - but basically, I went to the shop and tried some on. Found a pair I liked but my size wasn't in stock there, went home, ordered them online to be shipped to the store, picked them up later that week. Fantastic service, good prices, easy-to-use online shopping system. I'm eyeing a pair of skis next and will almost certainly buy them from Decathlon if they have the right size”

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Posted 9 years ago

“I love this jacket, so light and warm. Great colour I like that's it's not bulky and it's a good length with the dipped hem at back”

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Posted 9 years ago

“Very good quality at very affordable prices. I am very pleased with your range. I wish you would open a store near Bristol!”

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Posted 9 years ago

“Excellent customer service. User friendly online.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews