Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 of my items were wrongly labelled so I was over charged, so went back to shop and they refunded difference but it took a long time. the assistant called for a supervisor who then called for a manager who then refunded difference, which all took a long time.”

Helpful Report

Posted 10 years ago

“Great service, price, and best of all your opening up in my town, Crawley west sussex,so I'll be in to see more sports goods.Thanks again for picking a great location Jenna.”

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Posted 10 years ago

“Excellent size, design and delivery. Considering buying another.”

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Posted 10 years ago

“Very good price, free delivery and arrived very quickly.”

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Posted 10 years ago

“Love the selection - so many sports.”

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Posted 10 years ago

“I found your website easy to browse. Found the items l was looking for ordered and received them the next day. Brilliant”

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Posted 10 years ago

“THE PRODUCT I ORDERED WAS AS DESCRIBED, FITTED WELL, THE SERVICE WAS EXCELLENT, IT ARRIVED EARLY, I WILL DEFINITELY BE BUYING FROM DECATHLON AGAIN”

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Posted 10 years ago

“I had to return my clothing as I had ordered the wrong size and the returns were prompt and my clothes fitted. Very happy with new clothing from Decathlon.”

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Posted 10 years ago

“the staff at the sheffield branch are always helpful and show good knowledge of all products.”

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Posted 10 years ago

“Excellent”

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Posted 10 years ago

“Oder these trainers for click and collect and they were there when they said they would be and were brilliant white, love them. Great price too!”

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Posted 10 years ago

“Great choice. Great price. Fast delivery. Thanks.”

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Posted 10 years ago

“As always, excellent products at an excellent price. The goods were delivered within 5 days (a bike and some clothing). The bike was my daughter's birthday present and is absolutely perfect, complete with light, basket, mud guards. I have used Decathlon for years and their products never fail to deliver.”

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Posted 10 years ago

“I have found items bought to be of high quality for the price - just what I want for fitness cycling. The on-line order service is very efficient and my item arrived on time and well packaged.”

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Posted 10 years ago

“The trousers are all too short, both men's and women's (I tried the men's as well). The jacket I purchased is brilliant, lightweight warm and well cut ( shaped for women, longer at back), the colours could be better but overall I love it. The online order to store was convenient as was returning the wrong size. All shop staff were helpful. The products are good quality.”

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Posted 10 years ago

“Decathlon service is good and return policy spectacular, I do most sport shopping here for good value and quality.”

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Posted 10 years ago

“It is great to have sports store with fantastic product ranges in so many sports for players So nice to have store that really is a sports store, not just a leisurewear store for sports watchers.”

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Posted 10 years ago

“Good service great product”

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Posted 10 years ago

“I had not received my order and all the staff resolved all this quickly and efficiently. Thanks for you quick marvellous response to my queries and concerns.”

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Posted 10 years ago

“Efficient service and good product at a reasonable price”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews