Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fair price and prompt delivery with updates at every stage”

Helpful Report

Posted 10 years ago

“Fast delivery and product just as expected”

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Posted 10 years ago

“This was my first experience ordering with Decathlon. The wrong size boots were sent and I was not given the right information to obtain a refund quickly. I wasted a lot of time over this. Very disappointing.”

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Posted 10 years ago

“I bought a bike in Deccathlon Warrington and I asked to the seller do a check up in my bike before a get home. Unfortunately I think the guy didn't made the check up and I think of you do this little things just catch the consumer.”

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Posted 10 years ago

“Product as described, postage cost was reasonable and arrived in a timely manner, good service”

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Posted 10 years ago

“The plastic container for the badminton set was broken at the end , but it was packaged in such a way that we couldn't do it up to return to you, also it is very stiff to get up & down, so I am afraid we couldn't give it a brilliant review.”

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Posted 10 years ago

“Ordered it online, but it took a few days to arrive at the store and I could not get there in the few days after it was delivered to them. Phoned up to make sure it wasn't sent back and cancelled as I was out of the country and they said they'd keep it to one side for me. Brilliant! The very next day I got an email to say the order had been cancelled and I would get a refund. Still not received the refund. Not so brilliant. I'll go to Wiggle next time - at least it gets delivered to me.”

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Posted 10 years ago

“Great range of sports products and great range of prices. All products I have purchased have been good quality. Staff helpful and wide aisles make shopping there a pleasure.”

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Posted 10 years ago

“amazing fit, very comfortable and very very waterproof, brought for the festival season so looking foreward to wearing it :-) great colour aswell.”

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Posted 10 years ago

“Very efficient, quick delivery and a wonderful product.”

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Posted 10 years ago

“QUICK POSTAGE AND GREAT LEGGINGS”

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Posted 10 years ago

“Great designs, huge selection and super competitive pricing - can't tell you how many people I've referred to you recently after they've asked where I got my leggings and other workout gear from ????”

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Posted 10 years ago

“really quick delivery good quality item”

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Posted 10 years ago

“My first hydration pack, used it for the first time for a 6 mile run; - Easy to fill the 1l water pack - Comfortable to wear whilst running - Plenty of space for phone, key and a few extra items like fruits, etc - Water flow was pretty good too - Flow pipe mouth piece sits nicely below chin Would recommend it.”

Helpful Report

Posted 10 years ago

“Excellent products And great service”

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Posted 10 years ago

“Great customer service and speedy delivery”

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Posted 10 years ago

“My first order with Decathlon, very impressed with the level of communication and speed of delivery. Will be using again.”

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Posted 10 years ago

“Ordered an exercise bike on a Wednesday evening and it was delivered to me in York on the Friday. Excellent.”

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Posted 10 years ago

“Had to return an item that I purchased as a birthday present online. No problem at all, return was easy and refund quick.”

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Posted 10 years ago

“Fantastic product, fantastic service and the lowest price anywhere by a very significant margin.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews