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DECIEM IS ABNORMAL Reviews

2.3 Rating 89 Reviews

29 %

of reviewers recommend DECIEM IS ABNORMAL

Company Reviews

2.3

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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DECIEM IS ABNORMAL 1 star review on 2nd October 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

2

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I place an order directly on DECIEM online store thinking it will be faster and more professional than using a distributor webstore. 2 weeks later and I am still waiting for my order. The shipper pretends they tried to deliver however I have a camera and no one came ( I can prove it) I attempted to contact DECIEM twice via email and once on the phone. No one was available and no reply to my emails so far. Great product but terrible customer service !!! As you can see with past reviews, I am not the only one stating this. It makes me think to move on to another brand all together. I really hate that feeling of being screwed.”

Posted 3 years ago

“Ordered March 01st. Haven’t received my order!! I want my money back!!! Multiple emails sent and nothing back!”

Posted 3 years ago

“Ordered March 11th. Haven’t received my order!! I want my money back!!! Multiple emails sent and nothing back!”

Posted 3 years ago

“Ordered March 11th. Haven’t received my order!! I want my money back!!! Multiple emails sent and nothing back!”

Posted 3 years ago

“I ordered a week ago,and never heard about it since,don't even have tracking numbers for my order, and it's paid already, I tried contacting them, email's Instagram,but nobody answered.i feel like I'm robbed. I spend 153 US dollars. 😭😭😭😭”

Posted 3 years ago

“Ordered more than two months ago. Updates were terribly slow. Suddenly, my order was going back to Canada and was supposedly "refused by recipient". I never had an attempt of delivery. It is impossible to get through their customer service. I feel robbed and deeply disappointed.”

Posted 3 years ago

“I’ve placed my order more than a month ago and i still don’t know where my package is, if it will ever arrive, i tried to contact them and still nobody is answering to my questions. At least i want my money back. Very disappointed”

Posted 3 years ago

“i Cannot find my online order. My money was already withdrawn out of my account. It is difficult to get in contact with a representative to find my order. I am NEVER. emphasis on NEVER purchasing anything from this business again. Nor will i ever recommend anyone to shop for products here.”

Posted 3 years ago

“Was sent the wrong item, had to pay customs for it. No help from Deciem, the did a refund but still stuck with then customs bill.”

Posted 3 years ago

“Do not buy from them! You won't get your product or your money back”

Posted 3 years ago

“I have never recived my order and I spend 70$ on it Deciem is the worst company never order from them!”

Posted 3 years ago

“If I could give a zero star review I would. Not only am I at the hospital with severe chemical burns all over my face and eyes, but will have scars from this for the rest of my life. I’m mortified by this experience. I’m having to keep a fan of my face from how bad the burns are. I’ve also tried contacting the company with no response whatsoever. I’m so tempted to sue it’s not even funny. NEVER SHOP WITH THEM.”

Posted 3 years ago

“Their refund policy is absurd, you can't get a refund when they lose your package.”

Posted 3 years ago

“It says my product was delivered on the website but I STILL haven't gotten it and no body ever is available for customer service. Terrible experience. I still haven't gotten a refund either. I wouldn't recommend ordering from this company.”

Posted 3 years ago

“Customer service is non existing! I placed my order 29 November, 3 messages until today and still no products or reply 🤷‍♀️ So, so disappointed...”

Posted 3 years ago

“Placed my order (and paid) more than a month ago and so far no notice of the products. Customer service do not answer even after trials and its impossible to contact them. Desperate that I won´t get my money back.”

Posted 3 years ago

“Placed an order in November, still haven’t gotten it. Per their policy on the website I should have been refunded by now and was not. No customer service to speak of. Phone number plays a message and hangs up, no response to emails or contact forms. I will prob have to dispute the charge. Also not impressed to hear they had moved production to China. Used to like their stuff but there are plenty of beauty companies out there. To frustrating to continue ordering from them.”

Posted 3 years ago

“If I could give a zero to the review, I would definitely do that. I did not receive the package of my purchase. The customer service is just a decoration. You can only call them between 11am-2pm per day. During this time period, 90% of the chance, you will be automatically disconnected because of the "high volume of call we received". They don't have an email address so I can't file a missing package claim with USPS. The only "customer service" they provide are the sales who allure you to buy their products. An absolutely wasting of my money.”

Posted 3 years ago

“I ordered on 11/28/20 1 NIOD ethylated L 30% and 2 NIOD MMHC2. I had been waitng for them to come back in stock and placed the order ASAP. When received I received only 1 MMHC2 and the cheaper Ordinary replacement for the 30% acid. They opened a case 12/16 and until now I don't have a refund or even a reply. Also, when I call is says high volume and hangs up on me. It's upsetting because I already have a regular regimen with this product andI can't get it anymore.”

Posted 3 years ago

“Deciem sent me ups tracking number but when I click those numbers are invalid. I called twice but no one responds with record vm said high volume busy. What is going on with my order? Is this a fraud website?”

Posted 3 years ago

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DECIEM IS ABNORMAL is rated 2.3 based on 89 reviews