Decor Steals Reviews

Name: Decor Steals
Address: 207 E. Blue Heron Blvd, Unit 3, Riviera Beach, Riviera Beach, Florida
Rating: 4.45

4.5 Rating 10,244 Reviews

85 %

of reviewers recommend Decor Steals

4.5

Based on 10,244 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

About Decor Steals:

Decor Steals is a daily deal site featuring 3 new home decor products every day! Our steals only last 24 hours (or while supplies last) so don't wait!

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Decor Steals 5 star review on 25th April 2024

Allison N

Marcia T

Julie B

5072

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived broken and the box was destroyed. Customer service would not send a replacement.”

Helpful Report

Posted 1 year ago

Hi Mary Jane, I am sorry your item was damaged in transit. For the future, we request a photo of all damaged/defective items (a photo of the damage to the item.) The photo is helpful for us to improve our shipping practices; and in some cases, it helps our suppliers to improve product and packaging quality. We see that our Team has supplied you with a pre-paid label to return this item for a full refund. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Enjoy your day!

Posted 1 year ago

“Not happy the wood is unfinished nothing at all like the picture”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you for your review and feedback! This does have a distressed finish! If you believe the table is not consistent with the product description, please contact yourbestfriends@decorsteals.com with a photo, we will be happy to help!

Posted 1 year ago

“It does not go together the way it is supposed too! 🤪”

Helpful Report

Posted 1 year ago

Hi Alexis, Oh no, Thank you for sharing! We're so sorry to hear this! If you are experiencing any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day, and thank you for choosing us!

Posted 1 year ago

“Item had been broken and someone had tried to glue it back together. I didn’t have time to return as I was going to have surgery the next day. My husband fixed it best as he could and I am using it the guest room instead of where I had originally wanted it for. First time I have been disappointed in a purchase from Decor Steals.”

Helpful Report

Posted 1 year ago

Hi Delinda, Thank you for your review and feedback! We're so sorry to hear this! We hope you had a speedy recovery. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day, and thank you for choosing us!

Posted 1 year ago

“Most of these pieces arrived damaged. I had purchased this as a housewarming gift for family, so it was embarrassing to see the poor quality of the items as it was unboxed. Nothing was broken, just a lot.of imperfections on everything, especially the tiered log trays. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Claire, We're so sorry to hear this! Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day, and thank you for choosing us!

Posted 1 year ago

“Never received it. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Jeannie, Thank you for your review! We do apologize that we did not have a replacement available. We are very sorry that your package was damaged during transit, as much as we wish we could, we just do not have control of how they are handled once they leave our warehouse and are in the Carrier's hands. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day! We hope to see you back in the future!

Posted 1 year ago

“Sent you an email saying I want to return this. No response.”

Helpful Report

Posted 1 year ago

Hi Pamela, We're so sorry to hear this! I do not see an email from you in our inbox. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 1 year ago

“Ghastly! Fortunately, it arrived broken, otherwise I would have been obligated to keep it. I am a fan of products by Creative Co-Op, of which this was one, but this was absolute garbage. The mirror wasn’t centered in the piece, the wood looked as though it had been stamped out by a mold with dull edges causing a rim of excess to remain adhered, and I got splinters removing it from the packaging. Avoid!”

Helpful Report

Posted 1 year ago

Hi Pattie, We're so sorry to hear this! Thank you, we really do appreciate your feedback! While our buyers work tirelessly to perfect our steals, with several rounds of quality assurance and drop testing, mistakes can still happen or items may get damaged in shipping. We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 1 year ago

“It looked bigger in the ad and could not be returned”

Helpful Report

Posted 1 year ago

Hi Timothy, Thank you for your review. It is important to always check our dimensions to give you a better understanding of the size of our items. This is always located in descriptions along with if an item is All Sales Final! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 1 year ago

“Disappointed with the quality”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 1 year ago

“I still have not received my product. Kim Cox”

Helpful Report

Posted 1 year ago

Hi Kim, I am sorry to hear you have not received your item yet. We do see it's in transit to you. If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 1 year ago

“Poorly made not happy!”

Helpful Report

Posted 1 year ago

Hi Yessika, Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance or want to send us a photo to make sure it's right you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 1 year ago

“Not good Order has taken almost a month,still have not received it yet & Decor Steals wants me to leave a review?? Wanted this pledge of allegiance plaque for my 4th of July decor so I ordered back in early June. Unfortunately there was no notification given that this item was delayed. For this particular order, I give one star.”

Helpful Report

Posted 1 year ago

“The hands of the clock don’t work because one hole is to big. I put in a damaged ticket twice and no one is responding”

Helpful Report

Posted 1 year ago

Hi Beverlee, We're so sorry to hear this! Thank you, we appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 1 year ago

“I would not recommend this item. It is poorly made. See my email for more information.”

Helpful Report

Posted 1 year ago

Hi Lynn, We hope you are well today. We apologize for any confusion. We replied to your inquiry 6/28, however, we never heard back from you. You can add yourbestfriends@decorsteals.com to your contacts to ensure you receive any future communications from us. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 1 year ago

“The mirror was shattered glass was everywhere when I opened It. It got all in my carpeting. A mess. Not packaged good for a mirror. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Christy, Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 1 year ago

“It came broken the screws don't tighten I am very disappointed.”

Helpful Report

Posted 1 year ago

Hi Jeanette, We're so sorry to hear this! Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!

Posted 1 year ago

“I have not received this item yet.”

Helpful Report

Posted 1 year ago

Hi Sandra! Thank you for your patience, we do see this is due to deliver tomorrow. If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 1 year ago

“Haven’t received it yet.”

Helpful Report

Posted 1 year ago

Hi Dani, If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 1 year ago

“I ordered something for the 4th of July on June 1, it is now June 14 and the order is still “pending”. I tried to cancel but they don’t cancel even if the shipping is ridiculously long. If I return it, I will have to pay the shipping. BUYER BEWARE! You can find this stuff from other places with better shipping and return/cancellation policies. Plus the stuff that I have gotten in the past have had an awful smell. I will never shop there again!”

Helpful Report

Posted 1 year ago

Hi Diana, Thank you for your review and feedback, we are sorry to hear you are frustrated. It is important to read our highlights on the product page! This item ships within 15 Business Days of the order date (this is called out within our Listing Highlights) this is the 10th business day! Our fulfillment team works extremely hard to ship orders as quickly as possible so canceling or altering order after "Checkout" is not always an option. We hope this helps to better explain why we're unable to process your request. The items you received could be stained and/or painted. The odor will dissipate after a short time. All of these products are prop 65 compliant which means material, paints and glues that will not cause any harm to your health. If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 1 year ago

Decor Steals is rated 4.5 based on 10,244 reviews