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Decor Steals Reviews

4.5 Rating 10,271 Reviews

85 %

of reviewers recommend Decor Steals

Company Reviews

Product Reviews

4.5

Based on 10,271 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

About Decor Steals:

Decor Steals is a daily deal site featuring 3 new home decor products every day! Our steals only last 24 hours (or while supplies last) so don't wait!

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Decor Steals 5 star review on 21st May 2024

Decor Steals 5 star review on 21st May 2024

Decor Steals 5 star review on 20th May 2024

Decor Steals 5 star review on 20th May 2024

Decor Steals 5 star review on 19th May 2024

Decor Steals 5 star review on 19th May 2024

Decor Steals 5 star review on 19th May 2024

5098

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the winter box and one item was damaged. I sent in a request and have not heard back. It was going to be a gift for Xmas so now not sure what they will do. I liked all other items just not sure if I will do the secret box again just like to pick my own things. Hoping to hear back on the damaged item. That will determine if I order again from Decor steals.”

Posted 2 years ago

Hi Dee Dee, We apologize for any confusion. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has re-sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Waited 7 weeks for my Holiday steal box. Arrived 3 days before Christmas. Contacted company 3 times by phone and numerous email. No one responded. I had then purchased decor to replace what I had ordered and didn’t show up. I’m done with this company.”

Posted 2 years ago

Hi LJM, Please forgive us, as the best way to reach us is by email at yourbestfriends@decorsteals.com We answer every single email we receive but unfortunately sometimes our emails land in spam folders. We, like you, believe this is completely unacceptable! Our customer happiness team has re-sent you an email from yourbestfriends@decorsteals.com Have a great day!

Posted 2 years ago

“I disagree with the customer having to pay to return some thing that is broken or no I made right”

Posted 2 years ago

Hi, You are right. We're so sorry to hear this! Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!

Posted 2 years ago

“The frames on these arrived chipped and splintered.. definitely not well made.”

Posted 2 years ago

Hi Kimberly, We're so sorry to hear this! Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!

Posted 2 years ago

“Not sure I would order again. Not happy with packaging.”

Posted 2 years ago

Hi Eileen, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com so we can make it right for you. It's important to us that you're happy with all your experiences with us and to improve wherever we can.! Enjoy your day!

Posted 2 years ago

“Hi I ordered before Christmas because I saw my daughter s ! I still haven't received it.”

Posted 2 years ago

Hi Kathryn, If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“I do like the cart. It is good quality for the price, but it was packed like someone returned it. Everything just thrown in the box and a few nicks.”

Posted 2 years ago

Hi Jo Ann, We're so sorry to hear this, it sounds like it may have been damaged in the shipping process. Please reach out to our team right away with a photo so we can make this right for you. yourbestfriends@decorsteals.com Have a great day!

Posted 2 years ago

“The cast-iron deer are beautiful along with the pom pom throw.”

Posted 2 years ago

Hi Leslia, We are happy to hear this! Thank you for your review! If you need assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Cute wagon. Doesn’t roll that well but that’s ok. I only received 3 of 4 needed screws and was told they don’t have extra. I was refunded some of price for their mistake. I made it work.”

Posted 2 years ago

Hi Khristina, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“It’s a safe site, but quality of merchandise is questionable.”

Posted 2 years ago

Hi, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!

Posted 2 years ago

“I love most everything I have received. It ships quickly and the selection available are beautiful”

Posted 2 years ago

Hi Christine, Thank you for your Review. Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 2 years ago

“I had already decorated gifted two items was disappointed over all.The threw was nice . The wreath looked cheap i did not care for the deer”

Posted 2 years ago

Hi Rebecca, Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“It’s unfortunate there’s no way to speak with anyone on the phone.”

Posted 2 years ago

Hi Amanda, We prefer email over phone calls as we document and archive every transaction and interaction with our customers. Please forgive us for any inconvenience. The best and quickest way to reach us is via email yourbestfriends@decorsteals.com Our customer happiness team has sent you an email to take care of you right away! Enjoy your day!

Posted 2 years ago

“Arrived damaged”

Posted 2 years ago

Hi Brenda, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“Not very good quality. Gave half of it away. Only a few gems in the whole box.”

Posted 2 years ago

Hi Paula, Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! Here is the style guide to better explain the possibilities and the vision behind each piece: https://www.decorsteals.com/steal-it-box-fall2021-style-guide.html If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Customer service is terrible! They take days to respond to emails & skate around the issues, never really resolving the problem. I am not sure they even read my email on the winter box problem. Disappointed & finally gave up. Unlikely to order again. :(”

Posted 2 years ago

Hi April, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team! We see that our Team has already supplied you with a pre-paid label to return this item for a full refund. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions.

Posted 2 years ago

“just ok for me”

Posted 2 years ago

Hi Vivian, Thank you for your star rating. Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 2 years ago

“The iron deer are beautiful. The throw is adorable. The Winter Village is a piece of junk! The connector holes are not cut large enough for the connector to fit. I've even tried to super glue. It'll probably end up in the trash. So disappointing!”

Posted 2 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Very cute but poorly made. Mine was extremely wobbly once put together.”

Posted 2 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Christmas village is breathtaking, everyone is loving it! Look forward to using every year! So glad I purchased 2 winter steal boxes!”

Posted 2 years ago

So happy to hear you're happy with your boxes! Enjoy!

Posted 2 years ago

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Decor Steals is rated 4.5 based on 10,271 reviews