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Decor Steals Reviews

4.5 Rating 10,247 Reviews

85 %

of reviewers recommend Decor Steals

Company Reviews

Product Reviews

4.5

Based on 10,247 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

About Decor Steals:

Decor Steals is a daily deal site featuring 3 new home decor products every day! Our steals only last 24 hours (or while supplies last) so don't wait!

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Decor Steals 5 star review on 30th April 2024

Decor Steals 5 star review on 29th April 2024

Decor Steals 5 star review on 27th April 2024

Decor Steals 5 star review on 27th April 2024

Decor Steals 5 star review on 25th April 2024

Decor Steals 5 star review on 25th April 2024

Decor Steals 5 star review on 25th April 2024

5076

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My stool legs was wet and my box had a horrible odor. There was some splintering on the legs as well. I feel like it was rushed. Although I was overall happy with my box, my boot tray was even a little warped and my husband had to bend it back flat. The value of the items listed is not accurate either I feel like.”

Posted 2 years ago

Hi, We are so sorry to hear this has happened with your Steal It Box items! We've passed along your email to our team, and we will learn from it; it's important to us to improve wherever we can. We always want you to be happy with your Steals, and because this is a less than perfect experience, we want to make it right for you. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Wish they would of been just plan black , which I will prob paint. Hardware was not included. Otherwise I like them.”

Posted 2 years ago

Hi, We're so sorry to hear you are not satisfied with your purchase. If you believe something is wrong with your item, please email us a photo at yourbestfriends@decorsteals.com we will be Happy to help, Enjoy your day!

Posted 2 years ago

“Most things I have ordered I’m very satisfied with”

Posted 2 years ago

Hi Angel, Thank you for sharing! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! We want you to LOVE your steal! Enjoy your day!

Posted 2 years ago

“I received my tier try in a timely manner. I waited a few days before opening the box. I found one of the trays the wood was chipped. I didn’t call because packing slip said you had to report within 24 hours.”

Posted 2 years ago

Hi Gayle, We're so sorry to hear this! If an item is damaged we want to know about it! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Your happiness is our main concern, Enjoy your day!

Posted 2 years ago

“Cute planters but I thought they were terra cotta. I misunderstood the metal aspect. I thought just the stands were metal. Good size and a good value.”

Posted 2 years ago

Hi Diane, Thank you for your review! It is important to always check our product listing for details like this, to get a better understanding of the item. If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!

Posted 2 years ago

“I did not receive my order but once the company learned about it they promptly credited me back”

Posted 2 years ago

Hi Brian, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“Long delivery period sad to say”

Posted 2 years ago

Hi Debra, Thank you for your feedback! Our shipping is called out within our products listing! Honestly, we try to get your Steals to you as quickly as possible! We don't want your items just sitting in a warehouse, we want you to enjoy them! We are at the mercy of the carriers to deliver your package in a timely manner as once your package leaves our warehouse it is in their hands to do so! If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“Product was excellent however shipping took over 3 weeks to arrive at the house.”

Posted 2 years ago

Hi Russell, We are so Happy to hear yo are enjoying your steal. This item did ship out the next day after purchase date but unfortunately, we do not have control over the length of time a package is in transit once it has left us! This is something common we have been seeing with all carriers at this time due to a backlog in processing at their terminals. If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“A bit disappointed. Color was VERY washed out- I knew it would be some but it was almost bare wood. The lid does not align well on one side and I can't get it to seat better. Liked the size and shape.”

Posted 2 years ago

Hi Darla, We're so sorry to hear this! The lid should be aligning properly and the finish is supposed to be natural. Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!

Posted 2 years ago

“I really like it but the ring that holds the rain gage broke 2 days later.. I like every I ordered Thank You Lisa”

Posted 2 years ago

Hi Lisa, Oh no, we're so sorry to hear that happened! Please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 2 years ago

“Some items are great. Some items are porely made and not worth what they charge.”

Posted 2 years ago

Hi Janice, We are sorry to hear you feel this way! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!

Posted 2 years ago

“I rated this a 3, but it is in between a 2-3. When I bought this, I thought it include the light and not just the pulley system to put them on.”

Posted 2 years ago

Hi Cindy, We are sorry for the confusion. It is important to read the highlights of the product and be sure to proof read and correct all orders prior to "Checkout". We state that only the bracket will be included in the photos and bullet points! You will find the waitlist for the trouble light here https://www.decorsteals.com/vintage-trouble-light-with-reflector-1428.html If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Not one of my favorite purchases. Wires are crooked”

Posted 2 years ago

Hi Barbara, We are sorry to hear this is not your favorite! This item is not meant to be symetrical but is meant to have a degree of vintage charm! As seen in our photos the basket wires are wavy and not perfectly placed. If you believe something is wrong with your item, please email us a photo at yourbestfriends@decorsteals.com It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 2 years ago

“I have a few family parties the first week in April and decided it was the perfect time to try a steal it box. When purchased it was to ship the first week in March. Supply chain and shipping issues have been blamed for the delay despite my Feb 26th order and “influencers” receiving their packages. I ended up canceling March 14th after being notified it wouldn’t ship till April. The items shown would of been per perfect for my needs but the time line didn’t pan out. I’m disappointed that they didn’t have the boxes ready to go before selling them. They should of been boxed, and only needing shipping labels. For that reason it deserves a one star. Customer service has been great, and in good conscious I can’t leave a one star for that reason. A refund was issued for a breach in the agreed shipping. The refund hasn’t posted to my bank yet but I’m assuming it will. If it doesn’t I’ll update my review. For great customer service I bumped my rating to a 3 star.”

Posted 2 years ago

Hi Esther, Thank you for your review. We did build in contingencies for delays, but unfortunately we are in an unprecedented time dealing with supply chain challenges. We put a lot of heart and soul into the box, and there is nothing more that we want than for you to get your box to enjoy it. We are again building in contingency with the new estimated ship date, but we will get the boxes out as soon as they arrive. We see your refund has processed on our end. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Very cute but not a really functional lamp. When I read LED bulb, I expected it to be bright. It only casts a dim amber light.”

Posted 2 years ago

Hi, Thank you, we really do appreciate your feedback! This Sconce is meant as a “decorative” piece. They are not meant to be bright “reading” lights. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“My 3 star review is not necessarily the item it self. It’s the advertisement. I thought I was getting the lights that are pictured in all the pics with the pulleys. So I’m disappointed at the fact that there was no lights just the pulleys. Even the measurements pic had light cords going through the pulleys so in my mind they were part of the “system”. Now I have pulleys and no lights. Kind of defeats the purpose. The ones pictured were why I bought the system. Now, shopping other sites I can’t find those kind of lights anywhere. I feel like your pictures are over staged and it’s hard to know exactly what your getting. Especially in this case.”

Posted 2 years ago

Hi Amie, Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team, it’s important to us to improve wherever we can! We are sorry to hear you are not thrilled with your purchase. We had in the listing you would recieve the Pulley Bracket Only! The lights were offered a few days later https://www.decorsteals.com/vintage-inspired-trouble-light-1507.html If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!

Posted 2 years ago

“My first purchase was defective so I had return it. I’ve since placed a second order for different items. Hoping they are in good shape when they arrive.”

Posted 2 years ago

Hi, Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see that our Team has already supplied you with a pre-paid label to return this item for a full refund. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. We will keep our fingers crossed that the rest of your order arrives safely! Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Delivery time is long….sigh. It’s been close to 15 days and no email about shipping. To be fair, it does say “usually ships within 15 days” still a long wait for a $5 shipping charge. Items I’ve received are par quality. You’re better off thrifting real vintage items.”

Posted 2 years ago

Hi, We are sorry to hear that! This item ships within 15 Business Days of the order date (this is called out within our Listing Highlights) https://www.decorsteals.com/natural-wooden-long-skinny-baguette-board-2162.html. If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“It is cute, but rather flimsy for the price. It enabled me to neaten up the top of a peace of furniture but I wouldn’t buy again. The idea is a good one though.”

Posted 2 years ago

Hi . We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. We want you to LOVE it as much as we do. If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!

Posted 2 years ago

“As a first time buyer from Decor Steals I am very disappointed in the product I received. As others have reported, the color was not as represented on the picture and the top piece was definitely warped and looks awful. I am also disappointed that I cannot exchange it but because of other reviews I see, I would be afraid of getting another with the same problems. Decor Steals was very quick to reach out to me in regard the damaged product I received. They were quick to help resolve the problem. I very much like the lantern, especially the arched windows. I was happy with their customer service.”

Posted 2 years ago

Hi Nancy! We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

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Decor Steals is rated 4.5 based on 10,247 reviews