Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“Dell™ Inspiron 11 3185 2-in-1 Laptop, 11.6" Touchscreen, AMD A9, 4GB Memory, 500GB Hard Drive, Windows® 10 Home (9771628) I purchased this laptop since my husband loved his but I bought a cheaper version (still about $300) and it's the worst purchase ever. I should have returned it within the week I bought it but I didn't. I've had it about 7 months now and I hardly use it. I installed Outlook on it and when that's open I almost can't do anything else because it's so slow. Even with it closed it's not much better. I wish I could or would have returned it.”

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Posted 6 years ago

“I always bought cheap desktop computers : E machine , Acer. Walmart computers. This time someone talked me into A "Good Computer" I bought a Dell Vostro 3470 Biggest piece of junk I've ever owned ! Slow , Freezes up. The 5 year old Acer I replaced this with was 10 times the machine. Customer service is absolutely useless.”

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Posted 6 years ago

“My laptop's display got damaged, so I gave it to service centres 3 service centres refused to take it and told me to talk to talk to talk free and get it repaired. So I talked to Dell technical support and deposited the money as well and was informed that will get it repaired in a week. Now it's been 10days and I received a call that part has not been updated and they have no idea as when will they be receiving the part. I did not expect such ki d of service from Dell. My work is getting hampered a lot. And I am forced to post such a feedback.”

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Posted 6 years ago

“Roughly five years ago I bought a desktop from Dell and a couple years after that a laptop and didn't have many issues with either purchase, but my last experience with Dell has been absolutely painful and they refuse to resolve the final issue I've had with them. I purchased a desktop as a gift for my parents in December 2017 and there have been several quality based issues with the computer since then, but Dell has resolved all of those to date (albeit in a very untimely and burdensome manner). The last problem I've had is when I just received a bill in the mail this month (January 2019) from Dell for $74.19 for a MS Office auto-renewal fee. First of all, I find it odd that Dell automatically subscribes their customers to a Microsoft product - why wouldn't the computer user need to set up a subscription with Microsoft when they try to use the product that way the person using the computer and software gets billed. Regardless I called Dell the day I got the bill to cancel it as they had not notified me of this subscription and charge. They stated they did notify me via email and after further investigation they had sent the email to the wrong email address even though I knew they had my correct email as all of the order information when the order was placed was sent to my correct email address. Even though they admitted sending the notification to the wrong email address, they still say that they can't cancel the invoice which is absolutely ridiculous. So to summarize, if you have any issues with any Dell purchase you will either need to spend hours and hours over the phone (usually strewn out multiple days across a couple weeks with a different Dell employees calling you each time and you having to explain everything to them over again) to hopefully get it resolved, or after spending hours and hours talking with them they will just tell you your out of luck. At the end of the day I feel more frustrated with Dell's customer service then I ever have with any company and will never be spending money on Dell products again. The quality is mediocre at best, I've found it's extremely difficult to solve any problems that come up with them, and there are much better options out there. I just recently purchased a high end desktop from CyberPowerPC and was amazed out how great their customer service was (same or next day responses via email without any hassle) and am also very happy with the quality of the product I received from them. I know there are a lot of other better options out there then Dell as well.”

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Posted 6 years ago

“literally spent 2 days with customer support telling them i knew the problem was a corrupt ram causing my computer to crash and blue screen, they kept saying they "understand my problem" but they had to look through all my files before doing anything so once they were done with doing a bunch of tests they wanted me to restart my computer to the point were it would take everything off of my computer and pretty much make me have to reinstall everything. i was not going to waste my time so i hung up and bought a new ram it works fine now and hasn't crashed since. moral of the story don't buy dell there customer support is atrocious.”

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Posted 6 years ago

“worst experience ever, I will never suggest anyone for dell laptop. From stating when I had purchased i was having trouble with a laptop and extreme condition that cant be managed. Even you cant carry anywhere or work for even 5-10 min Sound problem or another type of problem is manageable that you can manage with that but with my pc..when you will on and when you simply displace from one place to another even slightly it will shut down and dumping error and blue window is showing and even handed and screen show like that when any signal issue in tv then black white black white crack screen is showing. the screen shows like that.”

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Posted 6 years ago

“I will never buy dell laptop again for life time. I hate dell. I bought a laptop from my union. It was very slow and always updated almost everyday. Took hour for updating windows. I bought laptop to use, not to update (Waste my time). I will never buy Dell laptop again. Hate it. If I were a Dell CEO, what I would do, I would need to make sure that update quick and do not update everyday. Customers donot care about update, they bought to use!!!!!!!”

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Posted 6 years ago

“Dear Dell Services: Your people are rude, they talk over your customers and argue with your customers. While you are a Texas company and I have always strived to support Texas based companies, yours seems to have forgotten the basics of business........the customers! I will no longer be a Dell supporter, your competitors will now have my business.”

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Posted 6 years ago

“Because my Dell adapter started to fray at the end that goes into the laptop (it's likely a design flaw), I contacted Dell Sales via online chat. The salesperson matched me up with a replacement adapter, I provided my credit card number to pay, and then it occurred to me that the fraying adapter, which I bought in May 2018, might be under warranty. The salesperson said, yes, it was, and advised me to contact Dell Customer Care (rest assured they DON'T care!) so the amount of about $55 would be credited to my account. I had to make about five calls PLUS literally, not exaggerating, 12 emails, and they still refused to give me a credit for my payment. Their only advice: Send the new one back, they will then give me the credit, and then I need to go ahead and buy the same item! This is utterly illogical. Normally, a reasonable business that really cares about its customers might request I return the faulty item that's under warranty, and they would then issue a credit. But I wouldn't be expected to send the NEW one back. Another thing: I usually have no problem dealing with people who have accents; actually, it's kind of interesting to hear how people from India, the Philippines, etc. speak. I have a strong NY accent myself! But the Dell guys have such strong accents I could hardly understand a word they were saying. I offered a simple, reasonable resolution, but they have refused to cooperate. Dell is being ridiculous and wasting my time and theirs. I just initiated a dispute through my credit card.”

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Posted 6 years ago

“Dell sales representative lied about the compatibility of the Samsung 970 evo SSD with Alienware m15 to sell it me. The sales representative told me that it is “perfectly compatible with the laptop”, but my laptop’s screen went black after I installed it and I had to push the power button to restart. So I called a technician of Dell and he said that “eco SSDs are not compatible with any alienware”. He transferred my call to the costumer care who only wanted to passed the buck by by telling to call the technical department again. They just told me to return the product without any action taken to respond to their dishonesty. They didn’t care about at all how much money, time and energy their dishonesty has cost me and the harm done to my new laptop. I had to buy a screw driver and look around the stores for a screw to install that SSD. They even don’t have a screw on the second SSD slot and they don’t mail one to you, they just tell you to buy one by yourself. After you post your complaints in a forum, you will find their irritated mercenaries and puppets barking all around.”

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Posted 6 years ago

“Dell sales representative lied about the compatibility of the Samsung 970 evo SSD with Alienware m15 to sell it me. The sales representative told me that it is “perfectly compatible with the laptop”, but my laptop’s screen went black after I installed it and I had to push the power button to restart. So I called a technician of Dell and he said that “eco SSDs are not compatible with any alienware”. He transferred my call to the costumer care who only wanted to passed the buck by by telling to call the technical department again. They just told me to return the product without any action taken to respond to their dishonesty. They didn’t care about at all how much money, time and energy their dishonesty has cost me and the harm done to my new laptop. I had to buy a screw driver and look around the stores for a screw to install that SSD. They even don’t have a screw on the second SSD slot and they don’t mail one to you, they just tell you to buy one by yourself. After you post your complaints in a forum, you will find their irritated mercenaries and puppets barking all around.”

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Posted 6 years ago

“I bought a laptop that cost me more than €1100 on the 19th of November 2018 and It was supposed to be delivered by the 17th of December 2018. It is the 7th of January 2019 and I am still waiting for it. I'm really disappointed and I hope the laptop is in perfect condition.”

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Posted 6 years ago

“I bought Dell XPS 13. Laptop that cost me $1500 and after 6 months of usage, Wi-Fi started disconnecting, audio errors (I couldn't even watch YouTube and Netflix!), bluetooth button was missing and I couldn't connect the mouse. Their Technical Support was wasting my time, by making me to do a reset, when I told them that I have corporate apps that can't be just installed after. If I read this reviews before buying, I would never trust Dell.”

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Posted 6 years ago

“Received a new XPS computer with malware and tracking cookies. Used Dell forever. New XPS Dell computer purchased by me November 2018 had software with malware and tracking cookies out of the box. Upon setting up my Wifi connection and email I tried to download the software from Epson to run my new printer. I kept going to a web page telling me that do download drivers I would need a monthly paid subscription. Called Dell support would not help. Found the software in the drop/add programs section from the factory and deleted it. No problem. Then ran software to detect ad cookies. Over 600 of them. Kept happening after I erased them three times a day. Dell would not help. Sent back the computer. Spoke to 10 different people at Dell and they could not grasp the truth or they were not allowed to help. They use to have the best service.”

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Posted 6 years ago

“My advice to everyone don’t trust Dell never ever I bought Dell XP’s laptop 2 in 1 by 2000$ dollars and I wasted my money this laptop and Dell service is terrible Don’t waste your money”

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Posted 6 years ago

“I fully understand people HERE are trying to address dissatisfaction for a Dell experience that did not meet their expectations, yet doing so via their website (post purchase) was nearly impossible for public reference. This experience needs to be conveyed. Customer reviews for this product show as left on your site (as 87) but are not accessible for reference. I purchased a Dell Vostro 3470 SFF Desktop in November, 2018. Upon arrival, the rear output audio jack was broadcasting a constant static sound which rendered the jack useless. After hours of customer service attempts to fix, the unit was returned FOR REPAIR, and despite my promise of "Professional on-site" service, the only option afforded to me was a return box along with a repair. 10 days later I received my repaired Vostro. Same exact problem despite all of the correspondence and notes included with the repair return to make sure the unit was working properly before they return it. This process took place 2 more times as every unit sent to me for replacement had the same exact problem. Dell admitted their was "an issue" with this unit's integrated sound card, yet continued to re-send replacement PC's with the identical issue. After nearly 4 weeks of diagnostics with all the attempts to salvage this purchase, I returned the item for a full refund. Dell, you have some serious customer service issues that need addressing. Selling items with a known issue with hope the customer eventually will acquire a defective unit for the sake of a sale is completely unacceptable. Sending boxes for a on-site warranty, then apologizing for it, has done nothing to enhance the customer experience. Although "free" shipping is being offered, none of the return or replacement PC's were sent Next Day Air or with an expedited service adequate to shorten the downtime. My time is just as valuable as Dell's. The language barrier for sending all of your support overseas is super challenging for many end users and is souring your online experience beyond your realization. As it stands, I will never be ordering another Dell product. Although I was patient and Dell did make attempts to rectify the situation, it came with many of hours of inconvenience and wasted time. In this modern day of PC's, the effort to resolve this issue extends far beyond my comprehension. Good luck Dell. You have lost sight of your purpose... there are many other choices to be made. Regards.”

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Posted 6 years ago

“My XPS 13 laptop broke down (completely refused to turn on) after only 3 months of use. After a phone conversation, Dell claimed it was a screen problem. I have Premium Support, but only after 5 days did a technician come to repair it. After the screen was replaced, my laptop was still not turning on at all. A new motherboard was ordered and arrived the next morning (early - visible through online tracking). My service was scheduled between 1:30 and 5:30 pm that day. I received a call at 4:20 pm, picked up, and got hung up on. Assuming it might be the technician, I called right back. The technician was rude, claiming that he had left a voicemail (he had not) and that he was going to another client already. Since I had raised the initial issue, I had stated many times that I was going to be travelling from the following weekend. Following this, I called in and was promised that a technician would arrive by the end of the day. Nobody arrived and when I followed up by email, I was told I would get an update on the situation in 24-48 hours. All in all, Dell does not care about its customers at all (in addition to its products being faulty and unreliable), and I cannot wait to go with another company for my next laptop.”

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Posted 6 years ago

“Dell is the worst company I have ever dealt with! I ordered a TV 5 weeks ago, and so far have been shipped two TVs, both with shattered screens. After the secon one, dell requested I accept a refund in stead of the TV for a third try...I agreed, and now they are telling me it will take another month to process my refund! Total BS. I am filing a dispute with the CC company so at least I can have this charge off my account so I can buy a new TV. Do not deal with these jerks!”

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Posted 6 years ago

“So I called to complain about my battery not working apparently after a year and a half I’m out of warranty after complaining about how unfair it was I was offered a battery for $49 I gave my credit card information, my address and my email. After a week and a half of not receiving it I called to find out the status only to find out they never placed the order! I am so dissatisfied with the Dell product And the customer service they use in other countries who never understand you because they can barely speak English themselves!”

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Posted 6 years ago

“I had been a Dell customer for over 10 years and in March 2017 I purchased a Dell Inspiron 5000, 15", touchscreen. Over the first year I called Dell service around 3 times asking for help with its hard disk, it failed and I had to restore the whole system among other things, losing time along the way. On the third call, begore warranty period ended, I asked the person in support to change the disk. They argued that was impossible since the disk was working. Anyway, a month after warranty ended, the disk stopped working. I had to pay for it on my own, on US4120, send it for repair and not have it for a week. Last month, 20 months after purchase, its screen began ocassionally showing color bars that don't allow me to work. It has to be replaced. Of course, I won't replace it. I will change my laptop and the brand too of course. Never to be recommended anymore.”

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Posted 6 years ago

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