Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“The "D" of Dell must stand for dishonest. I have yet to deal with anyone there that has been honest. This latest issue they have gone too far. I was sold a 2 in 1 laptop that was on sale, by a salesman Dec 4. I said to him that I should wait until Boxing Day sales. He told me that Dell has 30 days price protection and that if the laptop goes on sale to a lower price than I paid, I would just have to call in and they would give the difference to my credit card. This past weekend, it DID go on sale. I tried calling customer service and was told sorry, they can't see the ad since it was a weekend sale and wasn't showing Monday when I called. I tried calling in the weekend but customer service was closed until Monday. I had taken a print screen but they said they don't accept print screens. I went higher, guess what Michael Dell's higher resolution staff person said? She had the nerve to say that there is NO price protection on "special offer" sales. I said the salesman told me about the price protection and he knew which laptop he sold me. The salesman even wrote me back saying to get my refund of the difference, I just have to call customer service. He did this AFTER I wrote and I saw the sale. Am I supposed to suffer for his incompetence or lies? The president's office couldn't care less so now I have to choose between returning the unit and hoping for an equal sale or losing out on over $100 difference. Basically, Dell lies to get sales and then retracts. They did this to me before. Everyone asks me why I buy a Dell? I ask myself that too. The problem is I like their machines even though they are the most disgusting company I ever dealt with. I can't let them get away with this so I will be pursuing this farther.”

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Posted 6 years ago

“Everything. Didn't get my order it's taken now a month to even get here. And customer service wasn't trying to hear me out. Put me out of work for a month. Never will use it again”

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Posted 6 years ago

“My dell intel Pentium would not reconnect to internet the diagnostic said unplugged or broken wire but comcast said everything was working and reset the t.v twice. then said to call dell for support they could help but he said when I called the warranty expired in 2011 and I would have to buy a new computer, buy a 1 year warranty for 200.00 or buy a 3 month warranty for 129.00 and it could happen again then I would have to buy another warranty to get help over the phone to fix it. but luckily after trying everything myself over and over finally clicked the wi fi connection from manual to 1 hour out of the four time options and behold! after I hung up from talking to dell technical support that would not help me go through the process to help me reconnect the computer was connected! GREAT HELP FROM DELL whose only interest was to make money and sell products and services I didn't need thanks a lot. it has been a great computer there is nothing wrong with it I like it a lot. there is no need for a new one. he said it was 8 years old and recommended a new one or buy new warranties.”

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Posted 6 years ago

“I have been buying my laptop from them, this is by far THE WORST company it is not American company. I found Sony, and we should all know about Sony...”

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Posted 6 years ago

“I have spoken to Dell several times about my laptop not working properly. It is no longer under warranty and they can only help me if I purchase another warranty. I spent a lot of money on this laptop and it doesn't even work. Dell offers no solutions and would not even tell me how much they charge to fix it. I will NEVER buy a Dell again!! If you want a good computer with good customer service, avoid Dell at all cost!”

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Posted 6 years ago

“Very disappointed with customer service - was ensured numerous times by their advisers that I will be able to get a tax-free when ordering quite an expensive laptop, because vat was a huge amount. After the purchase - almost no communication, had to chaise the worker in the online chat because he was not responding on the direct email he provided. Upon the delivery, which they chose DHL (also worst service ever), driver was not able to find the address, so that I had to travel to another city just to get the laptop, as DELL customer service was no help at all. In the end, after emailing them several times about the documents need for a vat refund got told that they will not be able to refund it. 'Amazing service', do not recommend it, next time will definitely go for something else, even if I have to pay a bit more.”

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Posted 6 years ago

“Dell has the worst logistics and customer service department. They messed up my shipping address twice and were not able to fix it. The carrier ended up contacting me to ask for my apartment number so that they could have it delivered. I had 1 hour phone call with the customer service and was transferred countless time to different people. One of the lady in customer service persisted that FedEx could not add my apartment number to the shipping address and asked me to provide an alternate address as if everyone should have an extra shipping address. She kept giving me wrong information and challenging my patience. This is really a bad experience. It would not be too bad if the customer service people would be more helpful and understand customer's need. I won't do any more business with Dell after this first and also last one.”

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Posted 6 years ago

“The people I spoke to were rude, unhelpful, and didn’t answer my question. I wanted to reset my laptop but there wasn’t enough space on the hard drive. So I called and asked how I could fix it. They said they could do it for an outrageous price and then asked whether I wanted them to research new laptops for me to purchase. I said no and the man said that he would send it to my email anyway. He didn’t seem to listen or want to help. I have never had this experience with any other computer company before but have with multiple dell laptops”

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Posted 6 years ago

“My computer broke for the 2nd time and they made me pay the full price for the same issue that should have been fixed the first time I sent it in. I spoke with a customer service rep and they told me the $60 repair plan would cover the cost of repair as well. They put together a quote and the quote was for more than what they told it would be for. I called them out and they put it back to $60. I got a call a couple days later saying that I had to pay another $140 to have my computer repaired. A couple days after that I get an email saying that my computer was sent back to dell while they were shipping it because they put in the wrong address in to send it to me. I so happy I spent the extra money for express shipping just to have them mess everything up. They also stopped responding to any emails I would send to them.”

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Posted 6 years ago

“I purchased an Dell Inspiron 15 7000 Series and the online process was smooth”

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Posted 6 years ago

“Horrible customer service. Buyer beware, your 30 replacement warranty starts from the day you buy the computer, not when you receive it. Took 10 days too process order and deliver, so I only got 19 actual days of warranty Bad hard drive and 7 phone calls to customer support to get a computer I have only had 22 days "repaired", not replaced. Customer service people are hard to understand and have disconnected calls 4 times. I have also been told I need to call a different department and given my false numbers to call. Phone numbers are to win a free cruise. I didn't buy a new computer to send off 2 weeks later to be repairs. Turn around time is 2-3 weeks for repair of a new computer. I thought DELL was a good company, well I should have looked at the service reviews first.”

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Posted 6 years ago

“Made an online order with Dell.com. Realized that I had made a mistake and ordered the wrong item within 5 minutes of order. Website gave a order cancellation page which stated if order was not in shipping stage it could be cancelled, and after checking it's status (of course not shipped), I initiated the online cancellation within 20 minutes of purchase. Just as I submitted the cancellation my email gave me an immediate response that the cancellation could not be initiated. I tried to call Dell, within 5 minutes of the email response, hoping a representative could help initiate the cancellation, but got automated help/voice response, which told me I could not initiate a cancellation due to policy. If there's a "no cancellation" policy, then why does he website give you option to cancel? So, now, although it's not shipped, if I need to return it, I have to wait a whole month for it to arrive because shipping it is going to take a month, and once it arrives, I have 30 days to return with an CRA#, have to pay 15% restocking fees, and have it shipped back at my own cost. That's my first time customer experience with Dell, and it will be my last. Anyone else, I can warn from Dell, I will.”

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Posted 6 years ago

“Attempted to buy a Black Friday laptop. Made it past credit card page and they wanted my SS# and DOB! No-one needs this. Backed out to open a/c but did not get a/c#. By then deal was gone. Told a supervisor and added that I want nothing to do w/Dell.”

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Posted 6 years ago

“I have a 6 year old DELL XPS all in one computer which was in impeccable condition. The motherboard died so I sent it to Dell's out of warranty repair service in Toronto. They replaced the motherboard and the hard drive. When I got it back, the glass was scratched and the computer still did not work (even though they said they checked it). I called to tell them about the damaged screen and that the computer was still not working. I was speaking to people in India because all out of warranty repairs are dealt by them. They told me that the screen was already scratched (lie). That was unacceptable so I escalated it to customer care in North America. They tried to help. They called the people in India and finally an effort was made to have me send back the computer to get a new glass and motherboard. I waited 2 weeks for them to contact me only to say that they could not get the parts anymore!!!! I am now waiting for my refund. DO NOT BUY A DELL. The out of warranty repair SUCKS and the customer service is terrible. Nobody cares!”

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Posted 6 years ago

“Completely inept customer support team. Tried to cancel a order, and was offered a $50 discount to keep it, so I decided to keep it.The original representative handling the case transferred me to a department that was offline, and the call got hung up. no one could handle the case, and it took me 50 minutes of being bounced around to 8 reps, mostly offshore to get some guarantee of a refund credit once the order ships. Not happy with this and don't trust that I won't have to call again.”

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Posted 6 years ago

“New Inspiron is fast. It was easy to set up and everything loaded well and is working. The one complaint I have is about the quality of the CD tray. This is a flimsy cheap tray. I give it about 6 months and it will be broken. I have always bougth Dell computers but the last two I go just seem to be made with much cheaper components”

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Posted 6 years ago

“I am customer number 980279555. I started calling Dell Service Center in April for my laptop faulty battery (Quotation #30380623) and my laptop required constant plug-in to run After I paid, I only received my battery in May. Then I have to pay the Repair Services RM326.48 (Quotation #30382770) The technician came and upon opening my laptop case, it was found that my hinge and keyboard casing as faulty Then I waited for additional quotation for the keyboard casing in June. After I paid, I only received my 2nd order of hinge and keyboard casing in October. Then a different technician came and diagnosed that it is not my battery faulty but my motherboard faulty. This 2nd technician told me I have to order and wait for the replacement motherboard to be delivered before they can change it. They have no option but refund my battery because my original battery was still in working condition. However, the Repair Services RM326.48 was not refunded to me because the technician came to my office to troubleshoot the source of the fault. It took Dell 6 months to diagnose the problem with my laptop and in the end my battery is still not working and my laptop required constant plug-in to run and I wasted RM326.48 (Quotation #30382770) I strongly suggest those who stay in city area not to buy Dell. Better buy other brand which has service center nearby where we can bring in laptop for on the spot correct trobleshoot and immediate repair.”

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Posted 6 years ago

“Dell is a terrible product all the way around. In 2 1/2 years I have had two Inspiron Laptops and both broke with the same problem. I went around and round with Dell absolutely NO help at all. They just take your money and disappear. Both of these computers had faulty plug outlets, so after only 6 months the first one died and couldn't be fixed, according to Geek Squad, who also charged me 85 dollars to "diagnose it" what BS. I told them exactly what was wrong. I got another one under warrant and 15 months later, it broke with the same problem. These things need to be recalled. THEY ARE FAULTY, PIECES OF GARBAGE. That one cost me over 100 dollars to repair and 52 for a new cord and then, something else inside of it didn't work after the local computer repair man fixed it. Two computers, in 2 1/2 years with same issue is ridiculous. When, you try and call corporate headquarters they have disconnected their number. You only can call India. Then, they answer a few questions and lie about expediting your concern to Dell (which they never do). Then, ask you to talk to their supervisor about their stellar performance they just gave you. It is massive BS. The supervisor listens (with no attention span) to your complaint, but then, wants to know how his employee did and keep asking you about that instead. You get mad and hung up on all of this nonsense. DELL SUCKS. DON'T BUY ANY OF THEIR PRODUCTS.”

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Posted 6 years ago

“This has easily been the most painful, disgruntling process I have ever had in my life as a consumer. Dell has the worst customer service and technical support I have ever experienced in my life. I spent over 10 hours on the computer with the completely incompetent technical support group and there has never been an effort for customer service to reach out and try to help me. I will never use or buy a Dell product again. This has ruined my ability to trust Dell as a company and as a supplier of my computer needs. Untrustworthy, Inefficient, Incompetent.”

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Posted 6 years ago

“This has easily been the most painful, disgruntling process I have ever had in my life as a consumer. Dell has the worst customer service and technical support I have ever experienced in my life. I spent over 10 hours on the computer with the completely incompetent technical support group and there has never been an effort for customer service to reach out and try to help me. I will never use or buy a Dell product again. This has ruined my ability to trust Dell as a company and as a supplier of my computer needs. Untrustworthy, Inefficient, Incompetent.”

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Posted 6 years ago

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