“I placed an order for a kettlebell on the 28/3 expecting as delivery on the 2/4. Thursday came and went with no delivery - appreciate current situation with COVID etc so didn't make a fuss. The system updated to say expected delivery 3/4.. I looked on the order tracker and it notes that the order has been in Belgium since 01/4... to this point I called and spoke to someone on the help desk (6/4) who said they would look into it and email me back. I did not receive an email. I called again today @ 13:13 GMT 07/04 and was told by " Maria" that nothing could be done until Friday. It was company policy to wait for a week and then either send out a new item IF a new one is in stock , or offer another product ( which is ridiculous ) or a refund. I asked if there was a possibility of a refund now to which Maria replied "NO" and that I had to wait until Friday. I said I would like to escalate the matter and she said there was no one for me to talk to and only to email. She refused to give me her last name so I could reference the call. I am very unimpressed as I am now without my money and without any product for almost 2 weeks!”
“Dismal customer service; delivery is anything but express this is a road freight delivery service, which was confirmed by the courier company they use, GLS. Road freight delivery in itself is not an issue, but don't advertise and CHARGE for EXPRESS delivery when it is clearly not. I have chased my order for 12 days now with absolutely NO response from the deporvillage customer service team. Will not be using again - suspect I am not alone in my approach; expect that initial growth upswing to come to a grinding halt deporvillage as people learn their lesson and do not offer repeat business.”
“DO NOT PURCHASE FROM DEPORVILLAGE.COM
I ordered a single piece of sports equipment on Dec 1st, it is now the 19th. I have received no updates, the status has not changed on their site. They have not responded to any of the 10 emails I have sent for updates or information. DEPORVILLAGE MAY BE A SCAM. I plan to report them to my credit agency because they will not even respond to refund requests or cancellation requests.”
“If you want to try your luck with no after sales assistance and a lot of mockery, go ahead.
If your item is defective, you rather keep it as it is, because after months of pushing, you will give up.”
