“Purchased a small appliance online. No acknowledgement of the purchase or any delivery information. I first needed to alert them that I made the purchase then I had contact them twice to get the item shipped. I took about 10 days to get the item delivered. I notice all the effort spent responding to negative reviews on Trustpilot. maybe try communicating with your customers in the first place rather than wasting time with pointless responses here.”
“Ordered an iPhone 11 pro max on 1st of February, today is 3rd of March and still waiting for it!
No update from DID, simply nothing!
HORRIBLE!!!
Haven't seen anything like this before!
I don't really know what to do; there's nowhere to complain about it.
Just wait for the mercy of the DID!”
“Ordered online on 18th December. Said it would be delivered 3-5 days.
Now 22nd January and no delivery yet. No reply to emails. Phone line too busy
Never again”
“A set of pots were supposed to come with the induction hob I ordered. The hob was delivered but no pots. It took me 5 separate efforts at contracting DID before they send me the pots, two weeks later. There was no accountability or connection between any of the channels i contacted; the customer contact number, the email, the twitter a/c and the facebook a/c.”
