DID Electrical Reviews

"I am writing to express my deep disappointment with the technical support provided by DID. Despite their claims of offering assistance to customers, I was consistently disappointed. For weeks, my emails went unanswered, and the phones kept us on hold for 2 hours and nothing. It's disheartening to see a company neglect its commitment to customer service. I bought a television, it arrived broken and I would like a collection and refund. or exchange for one that works."

"I had a disappointing experience at the DID store due to misleading products, inadequate pricing, and a failure to honor their Price Match Promise. The laptop I purchased was branded as Dynabook instead of Toshiba, which was misleading. Additionally, when I requested a price match, their customer service refused to match the lower price I found at another store. Their lack of adherence to their own policies and dismissive attitude was disappointing. I hope they address these issues to improve the customer experience.In summary, my experience at the DID store was unsatisfactory. The misleading product branding and refusal to honor their Price Match Promise left me feeling disappointed. I hope they take the necessary steps to improve their product representation, pricing policies, and customer service to regain customer trust and provide a better overall experience."

"Bought a printer of your store in blanch when I dis cover it's broken I return it got the run around in the shop brought explained my rights via consumer affairs yet your staff insisted on me breaking that contract by ringing Epsom then spoke to like s child only to find the staff didn't even know how to run said d equipment"