“Ordered item 1st dec with delivery day 17th. No show. After three 45 min waits for telephone assistance, and numerous automated emails with no real information contained, I was assured delivery on the 22nd. No show. I just opened an online PayPal dispute to get my refund as I wouldn’t even trust them to do that right.”
“Been waiting on order for over a month. Despite numerous emails and calling and leaving messages for ‘guaranteed call back within 24 hours’ I have got no response in 15 days. Appalling customer service.”
“I bought an electric kettle, waited five days, came damaged.
Phoned and waited 17 minutes on phone, spoke to someone from Eastern europe extremely hard to understand , arranged to get it picked up and credit my account.
Waited a week, no sign of pick up or credit. Phoned again and waited for 28 minutes on phone, Phone answered by a woman from China and could not speak a word of English, Had to hang up. phoned again, waited 12 minutes for an english speaking woman to answer, Said they will send someone out in two days. Will see what happens,
The bottom line is to stay a million miles away from this company, I have come across bad companies but this is the worst..!!!!!!!!!!!! STAY,,,,,,,,A,,,,,,,,,,,,WAY”
“Bought hob which stopped working after 3 months. Manufacturer warranty said unrepairable. and gave uplift for replacement in store. I agreed to buy a more expensive hob . The young sales rep was so helpful explaining about the different types of hob. The salesman at the till was so arrogant I explained that I would be 2 weeks without any means of cooking , he never acknowledged that this had been extremely difficult nor did he offer apology and when I pointed out that I incurred additional expense due to a faulty product all he said was that's why you have a warranty. Having stated that he remembered my name when I bought the hob , he then questioned the validity of the information given to me by the manufacturer . When I asked was he going to do anything to help me due to the inconvenience he said no. Absolutely no customer service there I would advise anyone buy elsewhere .”
“I purchased a fridge over 6 weeks ago and I am still waiting on it. I understand there may be delays but to not respond to numerous requests for even an estimate of a delivery date is really bad customer service.”
“Ordered and paid for a phone online. No sign of the phone being sent. Contacted customer service after a week to be told the phone was out of stock and their supplier had let them down. No one bothered to inform me until I made contact. Terrible customer service!!”
“Appalling service from DID Stillorgan. White item not delivered first time despite assurance. Second time, wrong item brought to home. Third time no one turned up despite reassurances. 3 days wasted waiting and now no expectations of 4th. Awful. Poor communication. Time off work as essential worker.”
“Bought item online Wrong item posted customer service terrible will vow to never buy from DiD electrical took 27 days all I got was apology. No communication about the correct item.”
“after month of waiting for a microwave, having the worst support communication, you delivered the wrong one, while I order a Combi, 28L with value of €179.99,; you delivered today a Solo, 23L with value of €120.00.
After couple of months of waiting this is unacceptable. Please can someone call me and clarify this asap. Order: 100300188”
“I ordered a dishwasher, the order date was delayed twice, when it was finally delivered it was faulty and now I'm waiting for the machine to be returned. Again they keep giving me a pick up date but nobody turns up to pick up the faulty machine and replace it with the new machine. DID have not responded to any of my emails, voice messages and wont return any of my calls.
I strongly advise anyone to stay away from DID. They are horrendus to deal with!!”
“Navan, a 900 euro tumble dryer delivered and left in utility, no test, no installation (no box?). Item needs,to go on top of washing machine (as explained when I bought it) and it is quite heavy. I was not offered in store or I would have purchased a full installation package on top of 25 euro delivery, Suggested to go to Harvey Norman to get that service.... Also, denied right to return the item. Only phone call to HQ resolved issue and hopefully they will come back to collect item over soon. Price good compared to competitor, post-sale service not good at all.”
“Products ordered 3 weeks ago, keep getting response saying waiting for it to get delivered to the warehouse. Had 2 deliveries of bulbs and plugs to the house but not the main items. Contacted them again told I would receive confirmation of my delivery slot as it would be delivered on Saturday, guess what, no confirmation of delivery slot and no delivery. Shocking service.”
“Abysmal service. Ordered a washer dryer on 13/08/20. Delivery due 24/08/20. took time off work to receive the delivery, never came, no explanation why. after numerous calls was told there was a mixup and new date would be 29/08/20. Another day off work, and no delivery. Same story, mixup blah blah, new date 03/09/20.
Machine arrived on the 3rd, stopped working on the 7th. More calls, more emails to sort it, was promised a replacement (inferior model) for 15/09/20. ANOTHER mixup occurred with their warehouse and was told my replacement will arrive 17/09/20....well that's today and surprise surprise... still no machine. Absolute joke of a company, and I'll be sorting the issue out in small claims court.”
“Waited 11 weeks for a integrated dishwasher to be delivered and fitted when it finally arrived guy took 1 look & said he couldn’t do it because it was raised off the floor then had to wait another 2 days for it to be delivered again during this time we had no contact from anyone even after leaving numerous messages because no one would answer the phone it’s an absolute disgrace I would not buy or advise anyone to buy as much as a battery from them again it was their Lucan branch they clearly don’t value any of their customers I would have given a minus 5 star if I could”
“Purchased a small appliance online. No acknowledgement of the purchase or any delivery information. I first needed to alert them that I made the purchase then I had contact them twice to get the item shipped. I took about 10 days to get the item delivered. I notice all the effort spent responding to negative reviews on Trustpilot. maybe try communicating with your customers in the first place rather than wasting time with pointless responses here.”
“Ordered an iPhone 11 pro max on 1st of February, today is 3rd of March and still waiting for it!
No update from DID, simply nothing!
HORRIBLE!!!
Haven't seen anything like this before!
I don't really know what to do; there's nowhere to complain about it.
Just wait for the mercy of the DID!”
“Ordered online on 18th December. Said it would be delivered 3-5 days.
Now 22nd January and no delivery yet. No reply to emails. Phone line too busy
Never again”
“A set of pots were supposed to come with the induction hob I ordered. The hob was delivered but no pots. It took me 5 separate efforts at contracting DID before they send me the pots, two weeks later. There was no accountability or connection between any of the channels i contacted; the customer contact number, the email, the twitter a/c and the facebook a/c.”
