Dis-Chem Pharmacies Reviews

Name: Dis-Chem Pharmacies
Rating: 2.25

2.3 Rating 162 Reviews

29 %

of reviewers recommend Dis-Chem Pharmacies

Company Reviews

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Metrics

2.3

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dis-Chem Pharmacies 2 star review on 18th February 2025

Anonymous // 01/01/2019

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“COMPLAINT CORNUBIA 60 MINUTES & DISCHEM ONLINE Hello, REF 60 min - Cornubia I ordered 6 cans of baby formula 27th Feb 2024 just around 21h20 on 60 minutes for next day delivery between 10am to 11am, the app showed available stock. Paid for it R1594, got a reference number. Next day 28/02, a lady Jabu Mkhize calls me to tell me no stock in store and that she will need to do a refund. Refund will take 5 to 7 days. Told her it's not fair to wait 7 days for my refund as their app showed stock available at Cornubia as you can choose the store. I asked if she can check other Dischem stores and use that payment to secure Formula , she can't do that. She cancelled order on system, no credit/ refund details provided. She promised on 28th Feb that refund will be done, as I advised that I cannot wait 7 days to feed my child for a system error that is not my fault. I called on the 29th, spoke to a Portia who gave Jabu msg and told me that if it was a online order they would have secured the formula or tried to. BTW Jabu called back after my call around 10am, I missed her call. I have called back 3 times since and still no return call from Jabu Mkhize, no refund reflecting on app or on bank account. Where is the refund? EXTREMELY DISAPPOINTED! 28th Feb - PMB - Woodburn Square Went to check on formula, a pleasant black gent checked on system, called around for me. No stock available. KUDOs to this gent, very patient and helpful. Checked and told me 3 stores in CPT has stock. REF: ONLINE ORDER 29th Feb I then did an online order for 6 can of formula, paid for it, ref nr. Hopinv to get stock from CPT that was on system on 28/02. Got a call on Monday saying only 2 cans can be secured, she will have to refund the balance. I asked lady to please check CPT branches as well, she replies that she can't do that as she is Gauteng and the online order only comes from Gauteng. I asked why is that not stated on app. I asked her to please check on which stores in CPT has and let me know, I will contact them myself. She promised to call back, but to date did not. She just went onto system logged the 2 formula for delivery and closed the sale query with credit on my app for the 4 cans. Issues I have is the ffg: - If there's no stock at Cornubia, why did the 60 minute go through on app. -Online order should state only stock in Gauteng will be sent, this is not a app that considers national stock holding. - When is someone going to call with feedback on refund and where was the money refunded to for 60 minute order. - When am I going to receive feedback on which stores in CPT has stock and its contact numbers? ADVICE TO FELLOW CUSTOMERS, some of the DISCHEM STAFF don't care about the service they render. Your problems and your refunds does not matter, their time is too precious to waste on a paying customer! Both my payments were only R1559+ R1594= R3153 in total, maybe it's too little to raise concern with them.”

Helpful Report

Posted 1 year ago

“Please tell your driver of JJ 11 KB GP. he is likely to die if he overtake in an intersection pass a 4m trailer turning right.. If I do drive over him, as he has no regard for the rules of the road, his own safety or that of other road uses that might wake him up. Today 13:00 at Malibongwe & Boundary in Linden The details to report this kind of driving has been scratched off as it seems he is a regular at it... Please do not apologies as per you KRM SOP rather take action. Don't sene ma an e-mail”

Helpful Report

Posted 1 year ago

“Look forward to alot of stress if you intend on ordering online.Getting your stuff delivered is a mission.”

Helpful Report

Posted 1 year ago

“Subject: Complaint Regarding Poor Service and Mishandling of Medication Order Dear [Dischem Customer Service], I am writing to express my extreme dissatisfaction with the service I received during my recent medication collection at your [insert location] branch. Despite sending the prescription script twice with clear instructions for collection, the process was marred by unacceptable incompetence and negligence. On both occasions, I provided detailed notes regarding the collection, including all necessary information. I was assured by one of your representatives that upon receipt of the email, I would receive an immediate call. However, after waiting for 20 minutes without any communication, I had to initiate contact only to be told that the order was being prepared and that I would receive an SMS once it was ready. Unfortunately, this promised notification never arrived. Subsequently, I dispatched a driver to collect the medication, who waited for over an hour at your premises. Despite the lengthy delay and multiple exchanges, the order was still incomplete, missing several items clearly specified in the email. Most distressingly, upon inspecting the package, I discovered that my vital Trenvir medication was omitted entirely. This level of incompetence and disregard for customer well-being is utterly unacceptable, especially when dealing with chronic medication. It is distressing to think that despite clear instructions and a seemingly empty store, such critical errors occurred in the packing process. As a loyal customer of Dischem, I am deeply disappointed and disillusioned by this experience. It reflects poorly on the entire franchise and undermines the reputation of the Dischem brand. I implore you to investigate this matter thoroughly and take immediate steps to rectify the systemic issues causing such failures in service. I urgently request a follow-up regarding the missing medication and an assurance that measures will be implemented to prevent similar incidents in the future. Furthermore, I seek clarity on the managerial oversight at the [insert location] branch, as accountability must be upheld. I trust that you will address these concerns promptly and comprehensively. Failure to do so will force me to reconsider my patronage of Dischem in the future. Sincerely,”

Helpful Report

Posted 1 year ago

“Corine Howard at Dischem Table Bay Mall is always extremely professional, friendly and helpful. Yesterday, 7 February, Corine went to extra lengths to ensure that my new prescription was correctly processed. She took time to respond to my query, contacted my cardiologist's rooms to clarify and also support her understanding of the changed situation. Corine had to e-mail information as the cardiologist was unavailable (in theatre). She ensured that she had two available contact numbers and contacted me today to confirm medication and dosage of new medication. NB Corine printed new labels for existing medication regarding adjusted dosage to avoid any confusion. Her knowledge, time, professionalismand pleasant demeanour are all very much appreciated.Thank you, Corine!”

Helpful Report

Posted 1 year ago

“Always waiting more than 20 minutes in the prescription queue amongst other sick and contagious people. There are always other pharmacists behind the desk who ignore the queue whilst only one works. Not to mention the blatant islamaphobia of the CEO.”

Helpful Report

Posted 1 year ago

“This has been the worst experience i have had to endure, especially coming from so far to the store. Firstly placed my order yesterday. 10h30 decided to go collect. Get to your store, the Gentleman at the front woffelling, then takes my order # 3 x and the actual contents which was ordered. After waiting another +-20 min, the lady comes down forgot about the order, Thn he calls another lady, takes a while then they say they dont have stock and called my Husband, probably at the same time I was there LOL. My order was taken on line no problem, then to be told when i get ther no stock with all the incompetance to go with it. wow what must i say, I just walked out as i cannot deal with this ! common man first it was the covid what darn excuses you going to make up now. Just plain lazy and cannot do the job!”

Helpful Report

Posted 1 year ago

“I'm very disappointed about Dischem online services especially the Overport branch in durban I wish I could tell you what they have done but im too emotional and I don't have strength”

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Posted 1 year ago

“I phoned yesterday just after 2pm to book an appointment for today at 1pm at Park Meadows. I asked for the lady to check if the Vitamin B complete injection was available for the appointment. I was told someone would phone shortly. I am still waiting for the call back???? The appointment was not made and now they are full for today. Judge for yourself.....”

Helpful Report

Posted 1 year ago

“The staff at Mmabatho megacity can't write read or spell. Who on earth is in charge?! Who on earth allows these illiterates to work there!?!? It's like trying to pull teeth and very frustrating and exasperating. Goodbye Dischem hello clicks.”

Helpful Report

Posted 1 year ago

“Ordered product online and they delivered a wrong product.There is nothing in ur app journey that enables me to raise things that are not okay”

Helpful Report

Posted 1 year ago

“Was called to say I can collect my script medicine. I was clear it needed to be Killarney but they sent to rosebank. Now I must go elsewhere to get it. Sorry taking my scripts back and done for good.”

Helpful Report

Posted 1 year ago

“Delivery is always a nightmare! Every single time dischem drivers are given the wrong address. I’ve emailed them countless times and receive assurances that the problem is sorted only to have the exact same problem with the next delivery.”

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Posted 1 year ago

“Very very bad service do not recomended online service at all. Very weak try some one els.very poor raisist totally a mess.”

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Posted 1 year ago

“I was at Dis-chem Verdi earlier today. I needed help so I asked an assistant if she could help me. She said "No I'm helping someone else" ( she and another assistant were both helping a customer choose between 2 products and it was taking quite a while). Then the first assistant whom I'd asked for help looked at me and sauntered off leaving me gaping in her wake. Such rude and dismissive behaviour. It's clearly true that certain racial groups are unwelcome at Dis-Chem. I'll have to find somewhere else to shop. I was very disappointed by this poor attitude.”

Helpful Report

Posted 1 year ago

“Sadly Dischem is a racist organisation, so I have stopped shopping there and will never EVER support them again. I also actively warn all my family and friends who don't know about the racism at Dischem, to also not support them. Dischem should have thought twice about choosing not to hire white people before they made a stupid decision like that!”

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Posted 1 year ago

“Standing 10 min in the line to pay ... only 4 tellers open on a Friday afternoon ... absolutely ridiculous.”

Helpful Report

Posted 1 year ago

“Cape Gate you will never see me again… too many unfriendly and unhelpful staff including the pharmacist…it wasn’t even busy…”

Helpful Report

Posted 1 year ago

“Drastic price increase for 500ml Apple Cider Vinegar (Nature's choice I think)...now R27.50 + Dentalmate 50 m floss...now R29.50. These items are locally produced...can't understand the huge price difference 😳”

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Posted 1 year ago

“Thanks Dischem Hazeldean, I receive such Wonderful service from Jessica and Renier at the Dispensary. 😊”

Helpful Report

Posted 1 year ago

Dis-Chem Pharmacies is rated 2.3 based on 162 reviews