“Displate’s advertising practices are misleading at best and dishonest at worst. They ran YouTube ads for a product only after it was already sold out, not to real customers, but to bots and resellers who immediately flipped it for over $1000. The ad kept running for days, dragging people like me to their site for an item that was never available.
When I called them out, they gave me the same scripted apology twice. And instead of addressing the issue, they confirmed the accusation by offering me a discount code for something I never wanted. That’s not customer service, that’s deflection.
I came to their site for one item, the one they advertised, and was misled. I’m not interested in anything else. Continuing to advertise a product people cannot buy is dishonest, and insulting customers with irrelevant discounts only makes it worse. And at this point it wouldn't surprise me at all if they were also the ones reselling it.”
“My package was lost in delivery and the support process was thorough and incredibly helpful! My package was deemed lost and a new shipment was prepared.”
“I've ordered several items from Displate and they have always worked through any problems to make sure we get what we ordered in perfect condition. They are very friendly and responsive to customer service requests, and their products are high quality.”
“I order from displate every year and I am always impressed by their service and quality of the product. I have purchased at least 8 prices from them. This year my picture came bent and when I contacted Displate about it, they immediately made me a new one and had it sent free of charge within just a couple days. Im in Canada and got charged a second time for customs and Displate covered that cost as well. I am a faithful customer and rate this company 5 stars +++++. 😊”
“Displate has the greatest collection of *high quality* (metal!) posters I've found, and I've not had any problems with delivery or support. They're a bit pricey, but they tend to have pretty good discounts too - and make for great gifts!
When I had a problem with changing my account's email, I reached out to support and they were super helpful and responsive, and it was a smooth experience!”
“Displate were very helpful and punctual in sorting out a shipping mistake made by a third party company. The customer service has been very accommodating and polite, which I've really appreciated :)”
“I own 2 displates now, and both are fantastic. My second plate arrived timely but the plate was bent in the middle. Even though I can almost certainly assume it was USPS, I contacted Displate and went through the minimal process to simply send them pictures of my bent plate, and within 2 days of review they issued a replacement at no charge with no need to send back the damaged plate. My replacement arrived in a timely manner and now sits next to my first. Thanks Displate for an awesome alternative to picture frames.”
“I received a bent Displate that was likely damaged during delivery, but the customer support team helped me replace it quickly. Their process was very efficient and made it easy to resolve the issue. Thank you to everyone on the customer support team for your help!”
“I must say I love the support from Displate. I made a mistake and filled in the recipient's address wrong. I just wrote to support, and in a few hours, I got a reply, and the recipient's address was corrected. All has worked like a well-oiled machine. Thanks, guys and girls! 😁”
“Received a faulty Box (it was bent) but the customer service team (Martyna) was super helpful and resolved the problem very quickly. Super professional and happy with the outcome. Thank you!”
“Made an error when choosing sizes. Accessing support to rectify this problem was super quick and easy and I was able to re-order correctly. Very impressed.”
“My package didn't come with leaf and magnet but their customer service was super kind to go ahead and just send me the needed parts of my poster. They were super nice and they responded pretty fast :)”
“Great looking posters and phenomenal support team. My first order got lost in shipping and I reached out to Displate to see if they could do anything since FedEx wasn't being helpful and not only did they send a replacement order for free but also gave me a discount code for the next purchase.
They also have a cat who is cute, bonus points for that.”
