“The item in the photo is not what I received. I contacted support multiple times for a refund but they are ignoring me. I've essentially been scammed. Don't make the same mistake”
“Got burnt by them after years of being a club member and purchasing displates.
Decided to try the frame option to see if it would be easier hanging it in a frame but it arrived as a regular displate with a faux frame instead.
They won't refund it and its false advertisement as they don't state its faux and I have to pay to send it back on top so to get a refund I have to lose about £20-£30 in postage just to get it.”
“Item ordered on 01DEC22, not arrived by 28DEC22 despite assurances from the customer services team it would arrive.
Not sure how many times a delivery can fail or be ‘lost in transit’ and a replacement allegedly despatched.
They have my money, I have failed promises.
Stay clear from this company, I cannot review their product as they don’t deliver!”
“I recently purchased a Displate.
The concept is a nice idea but the product is way overpriced for what you actually get.
Add to that, although the information is there on the website, I do feel it was not clearly explained in an obvious place about framing.
For the avoidance of doubt... Your Displate is not actually framed.
The 'frame' is a faux finish (in my case a faux wood finish) that is printed onto the plate. Therefore the main image itself is actually printed smaller if you use a 'frame' that it would be 'unframed'.
Furthermore, the 'framing' is ridiculously expensive. It cost me an additional £21 for the faux frame. I thought I was saving myself the hassle of getting the plate framed separately in a wooden frame and was willing to pay the premium for the convenience.
I contacted customer services to see if anything could be done and got a mediocre response. Basically "sorry, not sorry" and we aren't going to do anything to try and make the situation right for you.
I am not happy with my purchase, not happy with customer services and will not buy from Displate again. So they have already lost a customer after their first purchase.
+ It is an interesting idea
+ There are some interesting prints
- The product itself is expensive
- The frame isn't a real frame
- 'Framing' is crazy-expensive
- Postage is expensive
- Meh customer services
I DO NOT RECOMMEND DISPLATE.”
