Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,204 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

Visit Website

Write Your review

Tell us how Dock & Bay made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dock & Bay 5 star review on 21st August 2025

584

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had to return the item as I was expecting it be a towelling material and it was huge on me but have not received a refund and I returned it a while ago Thanks in advance to getting my money back 🙂🙂🙂🙂”

Helpful Report

Posted 5 years ago

“Very disappointed that as soon as I placed an order, I was notified of a 25% off sale :(”

Helpful Report

Posted 5 years ago

“Goods damaged on arrival. Contacted customer service to be offered 25% refund or an exchange. No offer to pay the postage of the return either. Very disappointed with customer service”

Helpful Report

Posted 5 years ago

“I am very disappointed in the quality of the beach towels. Had I seen them in person, never would have purchased. I don’t like the thinness and feel of the towel”

Helpful Report

Posted 5 years ago

“I brought the pink stripey towel. The towel has discoloured and is smelly. I have washed it pleanty of times but the state of it has not changed! Only used on a beach.”

Helpful Report

Posted 5 years ago

“I feel stupid for falling the hype this towel not do anything it claimed. Sand was came off no different then any other towel. It was not quick drying and my daughter described it as having a curtain around her. She loved the design and the more positive environmental impact the towels have but we are overall disappointed”

Helpful Report

Posted 5 years ago

“I placed an order for 4 quick cool towels which 1. I assume were actual TOWELS and 2. assumed I'd receive the colors I ordered (see photo below). Not only are they tiny neck wraps, but I received 4 of the wrong colors. I had to pay $8 to return their mistake. After 5-7 emails, why D&B wouldn't give me free return shipping is beyond me. I will NOT purchase again.”

Helpful Report

Posted 5 years ago

“When is wet the sand is hard to get off”

Helpful Report

Posted 5 years ago

“The stitching is not the best which means that some of the sides have already ripped. Also the fabric while absorbent is not warm when you’re trying to warm up after getting out of the water. They are certainly gorgeous to look at.”

Helpful Report

Posted 5 years ago

“Not particularly absorbent. Colour average, different to picture”

Helpful Report

Posted 5 years ago

“Item received was NOT brand new - it was make up stained - not very. nice to open on Christmas Day . Received a free replacement although this was not in the colour I ordered as it had gone out of stock . Quality not as good as the hype in general- bog standard - wouldn’t order again . 😑”

Helpful Report

Posted 5 years ago

“I was expecting better quality!”

Helpful Report

Posted 5 years ago

“I got a eco gym towel, the stitching looks very cheap and messy. There are some sections where the hem has come undone and I haven't even used the towel yet. Pretty disappointing for the price.”

Helpful Report

Posted 5 years ago

Hi there, we're so sorry to hear of the stitching issue you have, that's definitely not okay. Please can you drop us an email with your order number and a photo of the issue to help@dockandbay.com and we will get this sorted for you. :)

Posted 5 years ago

“Such a shame but I am disappointed with the product I’m sad to say. My hair is still left soaking wet after using the hair towel.”

Helpful Report

Posted 5 years ago

“I wish the towel was absorbent. I recently bought a pack of 6 and feel like I've completely wasted my money because I can't use these "towels" as towels.”

Helpful Report

Posted 5 years ago

“Legs too short. Netting showed when sitting.”

Helpful Report

Posted 5 years ago

“Just been to Florida and brought your towels and also “cooling” towels. The towels are good but the cooling towels do not stay any cooler than a tea towel I was soo disappointed in them!”

Helpful Report

Posted 5 years ago

“Frankly, very disappointing. Terry towelling much more absorbent, though admittedly not as fast to dry out after use. I liked the size which easily fitted around my unhealthily large body, allowing me full privacy to change shorts on the beach. But absorbency is disappointingly very poor. Therefore I cannot, in all honesty, recommend them, especially at their pricing.”

Helpful Report

Posted 5 years ago

“Customer service ok. Took quite a long time to arrive. Very expensive products for the quality”

Helpful Report

Posted 5 years ago

“The towels looked great and fresh on the first day but as the days went on the towels looked grubby. Freshened the towels up by rinsing in the hotel bath, mainly to removed the sand that these towels claim to shake off. Got home washed the towels as per instructions but towels are still very stained. Really disappointed as they’re not cheap!”

Helpful Report

Posted 5 years ago

Dock & Bay is rated 4.9 based on 34,204 reviews