Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,704 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,704 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

Visit Website

Write Your review

Tell us how Dock & Bay made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service but the towel was not what I was expecting, it is not soft like a towel but plastic-y and not comfortable”

Helpful Report

Posted 4 years ago

“Quite strange. Not a “pleasant” drying experience. Firstly the positives, they look great, dry very quickly and take up hardly any space. The downside: it feels really odd, the towel sticks to you like a wet t-shirt and isn’t very pleasant. After a couple of uses I found myself getting out of the shower and reaching for a normal towel, even if it’s still a bit damp from earlier, rather than the Dock & Bay one. It’s now gone to its new home in the airing cupboard unlikely to be used again.”

Helpful Report

Posted 4 years ago

“Dries fast and sand does not stick! However, the towel blows everywhere when it’s windy on the beach. Make sure you anchor all 4 corners appropriately. Sand will get on your towel if not anchored and then it becomes a bother to wipe off. Sand wipes off easily as stated. If it’s not a windy day on the beach, I’m sure this towel would be stellar! I have yet to experience a non-windy day at the beach. I feel as if a regular towel would be a better option.”

Helpful Report

Posted 4 years ago

“I wish I could tell you how much my daughter loved her birthday present, but her birthday came and went without a delivery. I suggest you use USPS, as they are much more consistent. I am a business owner and send hundreds of packages and USPS delivers on time. I have had a message from UPS that my package was out for delivery, yet it never came, then an email it was rescheduled for two days later. It is now two days later at 4pm with no delivery. I may love your product if it ever gets here!”

Helpful Report

Posted 4 years ago

“Towels were so so small and I think you should maybe have a better description or put all small towels in bold or some kind of separation...”

Helpful Report

Posted 4 years ago

“Returned these towels.”

Helpful Report

Posted 4 years ago

“I love the idea of a compact towel that’s easy to transport. I don’t think I would buy these again though. They are thin, blow in the wind when placed on your chair, and it’s rather cold to dry off with. I knew they would be thin but I didn’t realize how thin. It’s basically a napkin.”

Helpful Report

Posted 4 years ago

Hi Brittany! I hope you're doing well! Thank you so much for taking the time to leave a review with us! We appreciate your feedback. We understand that our products may not work for everybody and that's okay! This is why we offer a 12-month money-back guarantee so if you don't love our product, we can arrange a return and process a full refund for you. Please let me know if this is something you would be interested in! Best wishes Piper

Posted 4 years ago

“The shipping nice”

Helpful Report

Posted 5 years ago

“Its just too light, like paper. At 21 pound I was hoping for more than a very large tea towel. However I guess this is why itll dry quickly, theres not much to dry. No use in the wind though”

Helpful Report

Posted 5 years ago

“I have not yet received this order”

Helpful Report

Posted 5 years ago

“Waited a while, chased up. Got a respond but still didn’t get what I ordered. V nice correspondence but hmmm 🤔”

Helpful Report

Posted 5 years ago

“i wish the re order minimum wasn't $300”

Helpful Report

Posted 5 years ago

“I haven’t received the order yet, can you please advise when we might expect it? Thanks, Stephanie”

Helpful Report

Posted 5 years ago

“I have contacted Dock and Bay regarding the delivery service. the packaging looked like its been attacked by a cat and was left with a boot print on!”

Helpful Report

Posted 5 years ago

“Had to return the item as I was expecting it be a towelling material and it was huge on me but have not received a refund and I returned it a while ago Thanks in advance to getting my money back 🙂🙂🙂🙂”

Helpful Report

Posted 5 years ago

“Very disappointed that as soon as I placed an order, I was notified of a 25% off sale :(”

Helpful Report

Posted 5 years ago

“Goods damaged on arrival. Contacted customer service to be offered 25% refund or an exchange. No offer to pay the postage of the return either. Very disappointed with customer service”

Helpful Report

Posted 5 years ago

“I am very disappointed in the quality of the beach towels. Had I seen them in person, never would have purchased. I don’t like the thinness and feel of the towel”

Helpful Report

Posted 5 years ago

“I brought the pink stripey towel. The towel has discoloured and is smelly. I have washed it pleanty of times but the state of it has not changed! Only used on a beach.”

Helpful Report

Posted 5 years ago

“I feel stupid for falling the hype this towel not do anything it claimed. Sand was came off no different then any other towel. It was not quick drying and my daughter described it as having a curtain around her. She loved the design and the more positive environmental impact the towels have but we are overall disappointed”

Helpful Report

Posted 5 years ago

Dock & Bay is rated 4.9 based on 33,704 reviews