Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,203 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 21st August 2025

584

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Brought some masks expecting it to be the same standard as the rest of their stuff but they were cheap and chinese made with other company instructions in chinese inside also very small!!”

Helpful Report

Posted 4 years ago

“Not very pleased with. the quality of the towels. Extremely thin. You can feel every shell under you. Yes they seem to shake off SOME of the sand but only after shaking it extensively will you get the majority of sand out. I am talking Florida west coast sand. The colors are good and they do not smell after throwing them in the car for the trip home. yes they pack up well but the thin hanckerchif feel to them is not worth the money I spent. I will be requesting a refund for these towels as they are just too thin and do not live up to what is written about them repelling the sand.”

Helpful Report

Posted 4 years ago

“Wasn’t what I was expecting was very disappointed very hard to dry with no wonder it drys so quick it’s so thin it’s like tracing paper”

Helpful Report

Posted 4 years ago

“Purchased 3 face masks as support throughout the pandemic however I’m quite displeased with the sizing as they did not fit my husband at all and they are quite tight on myself. Not well stitched overall. Would not recommend .”

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Posted 4 years ago

“Great marketing, and the product itself looks fantastic. You pack it in your holiday suitcase, and you’re amazed at the room it doesn’t take up. Even better when you’re packing several of them into a beach bag. Lying on them on the beach, great again - the sand doesn’t stick as all the marketing material says. In fact the only ‘flaw’ (albeit it’s quite fundamental) is when you’re wet, coming out of the (cold in the UK!) sea, and want to dry off. Then, truth is, it’s like wrapping yourself in a snazzily-designed piece of baking parchment. Maybe it’s worth the trade off for the weight and design - and I’ve seen it said that you can’t expect them to be a nice, warm fluffy towel because they’re ‘different.’ Maybe that’s fair, but I’m not quite sure they fulfil all of the criteria for a towel either way... Jury’s out!”

Helpful Report

Posted 4 years ago

“It's ok but far too small.”

Helpful Report

Posted 5 years ago

“I focused so much on the “sand resistant” feature of this towel that I lost the detail of what this “towel” is made of. It’s basically an oversized microfiber towel that I use in the kitchen for cleaning. It’s thin, sure, because it’s a thin piece of microfiber. Somehow I expected a real towel that was a blended microfiber. If you travel a lot, I suppose this would do the trick. But I don’t want to sacrifice quality for space in my beach bag. There are plenty of other options these days for “sand resistant towels.” Don’t waste your money on this one. And yes, I lost money, because I had to pay $8 in shipping to return this.”

Helpful Report

Posted 5 years ago

“Unfortunately it does not work as it states. Maybe mine is faulty but definitely did not keep me cool while training outdoors. I wouldn't bother.”

Helpful Report

Posted 5 years ago

Hi Karen So sorry to hear this - Please email us at help@dockandbay.com and we'll see what we're able to do to help you. Best wishes Zoha

Posted 5 years ago

“This towel is not what I expected. It did not dry . It stayed damp and cold when I put it on the second time after getting out of the pool..”

Helpful Report

Posted 5 years ago

“Didn't meet quality expectations.”

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Posted 5 years ago

“The masks I ordered were too big to fit on my face - they fell down to my chest. Dock and bay sent a size down, which fitted, but were poorly made; the hem of one can't lose within a few hours of wearing it. The only reason I give them 2 stars not 1, is because their customer service was good. Their masks are shoddy quality, and in my opinion they should remove this product from sales until they have improved it.”

Helpful Report

Posted 5 years ago

“Really confused and disappointed- my towel remained the only wet towel despite being the only person with this quick dry towel. Also sand did not shake off..”

Helpful Report

Posted 5 years ago

“I was very disappointed with the face mask. It doesn't fit well and it was made in China. I've looked back on the web site and it does say in the small print that it was made in China but I assumed with the company's emphasis on ethics that they wouldn't be manufacturing in China. I have previously bought a towel from Dock & Bay and that came with a mark on it. I didn't bother complaining as it washed off but I'm going to give up on them now.”

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Posted 5 years ago

“Nice towels, but the masks are very disappointing.”

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Posted 5 years ago

“I love Dock & Bay but on this occasion the face masks are not great. Very thick so hard to breathe with and also hard for people to understand what you are saying with them on. I contacted dock & bay to let them know and their customer service was as usual fantastic.”

Helpful Report

Posted 5 years ago

“Disappointed with the face masks. They are very large and do not have adjustable straps which means I cannot get them to fit and can’t return them for hygiene reasons. Amazingly quick delivery though.”

Helpful Report

Posted 5 years ago

“Poor quality”

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Posted 5 years ago

“I have given two stars because the masks were delivered fast”

Helpful Report

Posted 5 years ago

“Shame their products are made in China. Won't be buying from Dock & Bay again.”

Helpful Report

Posted 5 years ago

“Was very disappointed with the 5 adult and 2 children’s face masks. Was expecting to be in soft towelling material. They are all very small and not easy to breath through, waste of £44, very very disappointed.”

Helpful Report

Posted 5 years ago

Dock & Bay is rated 4.9 based on 34,203 reviews