Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 839 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have taken out insurance for kitchen electrical equipment only in July and unfortunately oven broke down in December. Easy online repair booking system and when it could not be repaired replacement offered. All completed online and deliver prompt and friendly. Very happy with service so far and prices are fair for each item insured.”

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Posted 4 years ago

“5 stars doesn’t seem enough the woman I spoke to this morning about my Bush washer dryer was brilliant,very patient and understanding.Thank you very much!🙂”

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Posted 4 years ago

“D & G have been incredibly helpful!! I will definitely continue with my insurance. Thank you D & G”

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Posted 4 years ago

“Domestic and general have been very good for me thought the years. I had no problems with them”

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Posted 4 years ago

“Absolutely amazing xx thank you to you all. I was panicking through all this and they were brilliant. I cant thank you enough”

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Posted 5 years ago

“I’m so happy 😀 The lady on the phone was so amazing 👍🏻Just patient and tos..✋🏻Thank you and will buy new dryer and call for insurance 😀😃Thanx lady sorry forgot her name,but I called at 11am and call was answered quick...🤗🤗”

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Posted 5 years ago

“They have just sorted out a problem with cooker. Booked repair and they sent a "engineer" out to fix it. Span me a yarn about "getting a part" and did a runner never to return. Called D&G to ask what was going on, they found out engineer spun a yarn about job being completed and are now replacing the faulty cooker. I got a very good service from them.”

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Posted 5 years ago

“I have used this company for many years know and they are absolutely fantastic. they do exactly has promised. great customer service from beginning to end”

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Posted 5 years ago

“The engineers came to assess the TV a day after I rang. They were polite and efficient and assessed the problem and the solution while they were there (replacement TV needed). There was a couple of minor delays between the engineers that assessed my TV D&G so getting a replacement took a matter of a day or two longer than perfect. Customer services were very helpful throughout. I'm happy.”

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Posted 5 years ago

“My television was accidentally damaged moving it from one room to another, the engineer came the day after I reported it and was replaced with a better model and my premium was reduced to £4.50 a month which I feel is reasonable as it covers everything including accidental damage”

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Posted 5 years ago

“excellent service my washing machine broke down on Monday called dom.gen.engineer came on Thursday deemed it unrepairable new washing machine delivered on Friday and installed by AO.great service would recommend ins.by domestic general as a must have so thank you very much”

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Posted 5 years ago

“Can’t understand all the bad reviews —- I have had great service —- it’s good having the peace of mind if appliances go wrong — saves a lot of hassle ——👍”

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Posted 5 years ago

“The service is GREAT, the caller centre staff are wonderful. They do a good job, fast. Well worth the monthly fee.”

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Posted 5 years ago

“I have a number of household appliances covered, so far I have only needed to call about one of them: the cooker. Two separate call outs, with a workman readily available, arrived promptly, and resolved the issue quickly, even when factoring in ordering parts. Service has been good and there have no issues.”

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Posted 5 years ago

“My 6 months old 49 inch Samsung TV screen had a crack. D&G replaced the screen with no additional cost as promised while buying the insurance policy within a week of lodging the complaint. I was regularly updated by the repair Agency about the availability of the spare parts and the appointment for the TV repair. Very happy with the service. Thank you. D&G and Equinox.”

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Posted 6 years ago

“The Hoover/Candy Engineer (Gary) has now finished my repair. He arrived within the approximate time frame. He asked pertinent questions. He did some electronic tests. He took the top off the machine and ran it for a period of time. The machine was making an unusual clicking sound. He then did further assessment and identified that it was the motor. He then replaced the motor and put the machine back in its space. Appreciated. He also cleared up and explained what he had done. Again, responsive, prompt, professional, efficient 5 Star Service. Thanks to Hoover Candy and Domestic and General Care and Repair for excellent service.”

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Posted 6 years ago

“Booked for a repair at 9.15 this morning, repaired by 12.30. Fantastic customer service. Good communication. Highly recommended. Many thanks.”

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Posted 6 years ago

“So....have Domestic and General Care and Repair Plan. Monthly cost but allows you to call out an engineer when your appliance eg washing machine or dishwasher breaks down. No call out fee. No parts or labour fee and if they can't fix it the plan replaces like with like at no additional cost. It's a no brainer! So had cause to call them out. Smooth, professional process. Slot booked, out within a couple of days. Email to let you know when. Text giving the time. Hoover/Candy Engineer arrived very promptly. Had the place ready for him to work. Worked very quickly and efficiently and had it repaired within a few minutes. Put the machine back, explained what was wrong. Told me about cleaning products but no hard sell. Appreciated. Very professional/aware of being clean and tidy too.....Hoover/Candy....thanks for a pleasant start to a Saturday morning. Washing machine up and running again! Oh and a great washing machine btw Hoover Optima Wash System, very large drum so takes lots of washing ...saves energy; fast spin and eco friendly. Very happy customer this morning. Thanks Domestic and General and Hoover Candy. Highly recommend.”

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Posted 6 years ago

“Had insurance for seveeàl products and when a appliance has to be fixed I receive rewards for the inconvenience, recently brought two brand new appliances using there smart care rewards scheme. Love my new hob and double oven”

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Posted 6 years ago

“No complaints whatsoever. Customer service - you were all brilliant! Had our kitchen multiplan for years and wouldn't be without it!”

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Posted 6 years ago

Domestic and General is rated 2.3 based on 839 reviews