Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 838 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Domestic and General for the last 10 years or more years and I have to say it is absolute worth spending money to buy there policy because they will do everything to fix it and if they can't they replace it. I feel it is money well spent without the hassle”

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Posted 3 months ago

Thank you so much for taking the time to share your feedback—and for being a loyal Domestic & General customer for over 10 years! It’s incredibly rewarding to know you see the true value in our service and that we’ve been able to provide hassle-free support and solutions when you needed them. Your experience is a testament to what we strive for every day—making life easier for our customers by restoring normality as quickly and smoothly as possible. Your kind words inspire us to keep improving and offering the best service we can. Thanks again for being part of the Domestic & General community. We’re here whenever you need us.

Posted 2 months ago

“Good friendly Customer Service Engineer explains accurately what’s the problem & what’s been replaced”

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Posted 3 months ago

Thank you for taking the time to share your feedback. We’re thrilled to hear that you found our customer service friendly and that the engineer provided clear explanations about the issue and the replacement. It’s always our goal to ensure a smooth and hassle-free experience for our customers. Your feedback helps us continue to improve and deliver exceptional service. If there’s anything more we can help with, please don’t hesitate to reach out.

Posted 2 months ago

“Excellent service. Kept informed and quick response”

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Posted 3 months ago

Thank you for taking the time to leave such positive feedback about our service. It’s wonderful to hear you found the process smooth and appreciated being kept informed along the way. We’re always striving to deliver a seamless experience, and your comments reassure us that we’re on the right track. Your feedback also helps us continue to refine and improve our service for all our customers. If there’s anything else we can do for you, please don’t hesitate to get in touch—we’re always happy to help.

Posted 2 months ago

“My eleven year old fridge freezer failed. The necessary spares were ordered and installed within a week. First class service!!”

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Posted 3 months ago

Thank you so much for sharing your kind words with us! We’re thrilled to hear you were happy with the service and that we could get your fridge freezer back in working order so quickly. At D&G, we know how important it is to resolve issues efficiently and with care, so it’s wonderful to see this reflected in your experience. If there’s anything else we can help with, don’t hesitate to reach out. We’ve got you covered.

Posted 2 months ago

“Booked an appointment, man came repaired washing machine excellent service and efficient nothing to complain about very pleased with Domestic and General Thank you”

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Posted 3 months ago

Thank you for your kind words! We’re thrilled to hear about your excellent experience with us. Ensuring efficient and hassle-free service is what we strive for, and we’re so pleased you’re happy with the repair. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thanks again for choosing D&G!

Posted 2 months ago

“Great engineer very professional”

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Posted 3 months ago

Thank you so much for your kind words! We're thrilled to hear that you were happy with your experience and found our engineer to be professional. It's always our goal to provide exceptional service and ensure everything runs smoothly for our customers. If there's anything else we can support you with, we're always here to help.

Posted 2 months ago

“They have been fantastic and have so far unsure all my large electric items and have now 2 more to insure! They fixed my vacuum cleaner which is now smashing! People are friendly and helpful in the phone, just like being in a family!👍🙋”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with D&G. Knowing your vacuum cleaner is now back to “smashing” and that you’ve found our team friendly and helpful truly puts a smile on our faces. Being described as “just like being in a family” is the ultimate compliment—creating that level of care and connection is what we strive for every day. We’re grateful for the opportunity to help you protect your home and look forward to insuring your next items. If there’s anything else we can do, don’t hesitate to get in touch.

Posted 2 months ago

“As always excellent service all round. Only gripe is had to wait 10 days for appointment other than that brilliant.”

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Posted 3 months ago

Thank you for taking the time to share your review with us. We’re delighted to hear that you had an excellent experience with our team—it’s always our goal to provide brilliant service. We also appreciate your feedback about the wait time for your appointment. We know how important it is to resolve issues quickly, and we’re continuously working to improve availability. Your comments have been shared with our team to help us serve you even better in the future. Thanks again for choosing D&G. If there’s anything else we can do for you, don’t hesitate to reach out.

Posted 2 months ago

“Speedy service . Courteous and efficient engineer.”

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Posted 3 months ago

Thank you for the glowing review! We're thrilled to hear you were happy with the courteous and efficient service provided by our engineer. Delivering a seamless, first-class experience is always our goal. If you need any further assistance, we’re just a call or message away. Thank you for choosing us!

Posted 2 months ago

“Brilliant at fixing appliances but I don't like the way they keep ringing to get more business. If I want to come over another appliance I will get in touch with them.”

Helpful Report

Posted 3 months ago

Thank you for your feedback—we’re thrilled to know you’re happy with how we fix appliances! We’re sorry to hear that our follow-up calls didn’t feel helpful to you. If you’d prefer not to receive these calls in the future, it’s easy to opt out through your My Account. We’re always looking for ways to improve, so your thoughts are invaluable to us. Thanks again for sharing them!

Posted 2 months ago

“I am very pleased with the service. Never had a problem with repairs all good.”

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Posted 3 months ago

Thank you for your wonderful feedback! We're so pleased to hear you’re happy with our service and that your repairs have been hassle-free. That’s exactly the kind of experience we aim to deliver every time. If there’s anything else we can do to keep things running smoothly for you, don’t hesitate to get in touch—we’re always happy to help.

Posted 2 months ago

“Was a good service”

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Posted 3 months ago

Posted 2 months ago

“Good washing machine repair”

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Posted 3 months ago

Thank you for your kind words about our washing machine repair service! We're so pleased to hear that you had a positive experience. At Domestic & General, we’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 2 months ago

“Very good service and friendly”

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Posted 3 months ago

Thank you for your kind words about our service! We're so pleased to hear that you had a positive experience. At Domestic & General, we’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 2 months ago

“They never let me down an I been with them for a very long time long time”

Helpful Report

Posted 3 months ago

Thank you for your kind words and for being a loyal Domestic & General customer! We're so pleased to hear that you had a positive experience. We’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 2 months ago

“Our appliance was insured with domestic and general, when we suspected there was a fault it was so easy to report and book an engineer. The engineer kept in contact with me about the upcoming appointment, arrived when he was scheduled to, and was most helpful. He diagnosed the fault after just 5minutes and within the hour domestic and general had the follow up booked. Same day d&g contacted me to say that they had decided the machine had to be replaced and to go via a secure link and choose my new appliance! I had a choice of over 10 machines like for like as my appliance but different models and designs etc. I quickly found a replacement and within 24 hours it was scheduled to be delivered to me. Received after 48hrs. A very quick turnaround and I was most pleased and all I had to pay was an optional £20 charge to the delivery company to take my old appliance away for recycling which I was more than happy to do. D&G kept me updated at every step of the process and even after delivery have continued to email and check that everything is as it should be and have repurchased a new insurance policy with my new machine. Really glad we decided to insure our white goods and would definitely recommend to everyone that I tell about it.”

Helpful Report

Posted 3 months ago

Thank you so much for sharing your experience! We’re delighted to hear how seamless and efficient the process was, from reporting the issue to receiving your replacement appliance. It’s wonderful to know that our engineer and team were able to provide a quick turnaround and kept you informed every step of the way. Your kind words reaffirm our commitment to making claims and repairs as straightforward and hassle-free as possible. We’re grateful for your recommendation and for choosing to protect your appliance with us again. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Posted 2 months ago

“Dealt with promptly and efficiently”

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Posted 3 months ago

Thank you for your kind words! We're so pleased to hear that you had a positive experience. We’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 2 months ago

“Very happy with service”

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Posted 3 months ago

“Washing machine repaired with efficiency”

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Posted 3 months ago

“Friendly engineer. Knew straightaway what the issue was. He ordered part which arrived within the time he had given . Very happy with the service”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words! We’re thrilled to hear that our engineer was able to quickly identify the issue and that everything was resolved within the expected timeframe. It’s wonderful to know you’re happy with the service—your satisfaction is what we strive for every day. If you need any further assistance in the future, we’re always here to help. Many thanks, The Domestic & General Team

Posted 3 months ago

Domestic and General is rated 2.3 based on 838 reviews