Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best customer service”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Shokat! We're thrilled to hear that you had the best customer service experience with us. Our team is dedicated to ensuring you receive top-notch support, and it's wonderful to know we hit the mark. Thanks for sharing your thoughts with us! Many thanks, The Domestic & General team

Posted 1 month ago

“I love the peace of mind I get knowing that my appliance is covered by Domestic and General. When my Washer Dryer broke recently I was able to instantly pop online to book an engineer visit. The engineer was very professional, he showed id when he arrived, he respected my property and explained what the problem was but best of all he fixed it the same day. I wouldn’t be without this guarantee.”

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Posted 1 month ago

Thank you for your fantastic review, Sam! We’re so pleased to hear that you found peace of mind with our coverage. It’s wonderful that our engineer was able to assist you promptly and professionally. Your kind words about our service mean a lot to us and motivate us to keep delivering great experiences. Many thanks, The Domestic & General team

Posted 1 month ago

“Recommended”

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Posted 1 month ago

Thank you for your fantastic review! We're so pleased to hear that you found our service to be recommended. Your satisfaction is our top priority, and your feedback motivates us to keep delivering our best. Many thanks, The Domestic & General team

Posted 1 month ago

“In all the areas of service etc you achieve good standards.”

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Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you found our service standards to be good across the board. Your kind words mean so much to us and motivate our team to continue delivering excellent support. Many thanks, The Domestic & General team

Posted 1 month ago

“No problems very knowledgeable and respectful engineer easy to make appointment and all sorted within a couple of days”

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Posted 1 month ago

Thank you for your fantastic review, Philip! We’re so glad to hear that our engineer was knowledgeable and respectful, and that scheduling was a breeze. Your kind words motivate us to maintain our high standards and deliver excellent service every time. Warm regards, The Domestic & General team

Posted 1 month ago

“fast helpful repair, great engineer”

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Posted 1 month ago

Thank you for your fantastic review! We're so pleased to hear that you experienced a fast and helpful repair. It's wonderful to know that our engineer made a positive impact during your service. Your feedback is greatly appreciated and motivates us to keep delivering excellent service. Best wishes, The Domestic & General team

Posted 1 month ago

“Everything about this repair request was spot on. Arranging an appointment was easy and very prompt. The agent I spoke on the phone was knowledgeable and extremely helpful. The technician who came to my home was first class in every way. Thank you.”

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Posted 1 month ago

Thank you for your fantastic review, Ann! We're so pleased to hear that everything went smoothly with your repair request. It's great to know that our agent and technician provided you with top-notch service. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent support. Warm regards, The Domestic & General team

Posted 1 month ago

“Very happy with service provided .Really fast repair, professional.Recently my fridge was replaced in very seamless way!”

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Posted 1 month ago

Thank you for your fantastic review, Kamila! We're so pleased to hear that you were happy with our service and that the fridge replacement was seamless for you. Speedy and professional support is what we aim for, and your feedback motivates us to continue delivering the best. Warm regards, The Domestic & General team

Posted 1 month ago

“Fixed American fridge freezer promptly. Clean and professional service. Well worth being insured. Very happy. Thankyou”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Marie! We're so pleased to hear that your American fridge freezer was fixed promptly and that you appreciated our clean and professional service. It's wonderful to know that you feel our insurance is worth it. Your happiness is our priority, and we truly appreciate you taking the time to share your experience. Warm wishes, The Domestic & General team

Posted 1 month ago

“Engineer..Shaun arrived promptly and carried out the job that was needed to allow me to close my freezer door. **my issue is....just how many times do I have to go through this process...Shaun comes each year to deal with the same problem.....the freezer is 20 years old and I firmly believe is not working as efficiently as it should...goodness knows what impact it has on my electricity bill. Once Shaun has defrosted the build up of ice behind the back panel the freezer runs quietly...but not for long as the ice builds up...it runs noisily and makes loud cracking noises....eventually the ice builds up...causing the back panel to bulge...which then causes the draws to push forward and prevents the doors from closing. No doubt I will be contacting you again for a visit from Shaun....I need to add him to my Christmas card list!!”

Helpful Report

Posted 1 month ago

Thank you for your detailed review, Alison! We're glad to hear that Shaun was able to assist you promptly, but we truly empathize with your ongoing freezer challenges. It sounds like it's time for a more permanent solution, given the age of your appliance. We appreciate your loyalty and the patience you've shown throughout this process. We'll ensure Shaun continues to provide the same level of service whenever he visits. Thank you for bringing this to our attention, and please don't hesitate to reach out for further assistance! Warm regards, The Domestic & General team

Posted 1 month ago

“Good work”

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Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear you enjoyed our service. Your support motivates us to keep delivering the best experience possible. Many Thanks, The Domestic & General team

Posted 1 month ago

“i feel at ease with domestic and general they realy do look after their customers never had a problem”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled to hear that you feel at ease with Domestic and General and that our commitment to looking after our customers has made a positive impact. Your trust in us means everything, and we're here to ensure you continue to have a great experience. Many Thanks, The Domestic & General team

Posted 1 month ago

“Excellent, fixed in no time. Very efficient.”

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Posted 1 month ago

Thank you for your fantastic review, Janet! We're so pleased to hear that your issue was resolved quickly and efficiently. Your satisfaction is our priority, and it’s wonderful to receive such positive feedback. Many Thanks, The Domestic & General team

Posted 1 month ago

“They are really good”

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Posted 1 month ago

Thank you for your fantastic review! We're so pleased to hear that you think we're really good. Your support means a lot to us, and it motivates our team to keep delivering excellent service. Many Thanks, The Domestic & General team

Posted 1 month ago

“The engineer sorted the problem and was very informative.”

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Posted 1 month ago

Thank you for your fantastic review! We're so pleased to hear that our engineer was able to sort out the problem and provide you with informative service. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. Many Thanks, The Domestic & General team

Posted 1 month ago

“The engineer arrived on time and set to work out what was wrong. It turned out to be a much bigger job than what was first thought it included new box in the kitchen, new connections off the main box and other work. He kept me informed each step. We can now watch the match on a sunday, if we're on, over Sunday lunch or tea. Fantastic service. Thanks”

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Posted 1 month ago

Thank you so much for your fantastic review, Ann! We're thrilled to hear that our engineer not only arrived on time but also kept you informed throughout the process. It’s wonderful to know that you're now able to enjoy watching the match during lunch or tea! Your kind words truly inspire us to keep delivering excellent service. Many Thanks, The Domestic & General team

Posted 1 month ago

“Easy to use, good service”

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Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear that you found our service easy to use and satisfactory. Your positive feedback motivates us to keep delivering great experiences for our customers. Many Thanks, The Domestic & General team

Posted 1 month ago

“Very good service.”

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Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear that you enjoyed our service. Providing excellent support is our priority, and your feedback motivates us to keep delivering the best experience possible. Thanks for sharing your thoughts! Many Thanks, The Domestic & General team

Posted 1 month ago

“Customer service superb,easy to book engineer.Engineer called to confirm time of arrival and he was very professional and friendly and kept me informed all way through and he fixed washing machine.Excellent service”

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Posted 1 month ago

Thank you so much for your fantastic review, Jo! We’re thrilled to hear that our customer service met your expectations and that our engineer was professional and friendly while keeping you informed. It’s wonderful to know he successfully fixed your washing machine. Your feedback motivates us to continue providing excellent service! Many Thanks, The Domestic & General team

Posted 1 month ago

“Fixed my washing machine good 👍🏾”

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Posted 1 month ago

Thank you for your fantastic review! We're really pleased to hear that we could effectively fix your washing machine. Your satisfaction is our top priority, and it’s great to know we hit the mark for you. Many Thanks, The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,637 reviews