Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.70

2.7 Rating 1,089 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,089 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They came took the tv and within a few days I had a replacement . The lady who actually dealt with my problem couldn't have been more helpful. I had a positive experience ✨️”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Mrs! We're so pleased to hear about your positive experience with our service. It's great to know that our team was able to assist you quickly and that you received your replacement in just a few days. If there’s anything else we can help you with, please don’t hesitate to reach out. We're always here to support you! Warm regards, The Domestic & General Team

Posted 2 months ago

“Couldn't fix my washer so was replaced within 48 hours , chose it through the link that was sent , so happy with the service”

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Posted 3 months ago

Thank you so much for your wonderful review, Joanne! We're thrilled to hear that we could replace your washer so quickly and that you're happy with the service you experienced. Your satisfaction is very important to us! If you have any more questions or need assistance in the future, don’t hesitate to reach out. We're always here to help! Warm regards, The Domestic & General Team

Posted 2 months ago

“From the beginning till the end of contact everyone was extremely helpful and polite customer service picking a new tumble dryer was made easy with good choice and price... delivery was within the time frame delivery men were really helpful and polite cleared the packaging away... very happy customer”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We’re so pleased to hear that our team was able to provide you with helpful and polite service from start to finish. It’s great to know that you found the selection and pricing of our tumble dryers straightforward, and that our delivery team made the process even easier by clearing away the packaging. If you have any further needs or questions, please don’t hesitate to reach out. We’re always here to assist! Warm regards, The Domestic & General Team

Posted 2 months ago

“Have got all white goods and my lounge tv covered by D&G. Have always found them very helpful. I’ve had many repairs and new items if the original one can’t be fixed. Communication has always been very easy and helpful. I would recommend them to anyone. The smart care rewards is an added bonus and I actually used them to buy my daughters white goods when she moved into her own property.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with us and that our team has been helpful in taking care of your white goods and lounge TV. It's fantastic to know that the communication has been easy and that you've benefited from our Smart Care Rewards program. We truly appreciate your recommendation and support! If you ever need assistance in the future, just reach out. We're always here to help! Best wishes, The Domestic & General Team

Posted 2 months ago

“Excellent service would recommend to everyone”

Helpful Report

Posted 3 months ago

Thank you so much for your glowing review, Kelly! We're delighted to hear that you found our service excellent and that you'd recommend us to everyone. Your support truly means a lot to us! If you ever need assistance in the future, please don’t hesitate to reach out. We're always here to help! Warm regards, The Domestic & General Team

Posted 2 months ago

“Excellent engineer who sorted out our boiler problems. Loads of experience and new exactly what was the problem.”

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Posted 3 months ago

Thank you so much for your wonderful review, Richard! We're thrilled to hear that our engineer was able to sort out your boiler problems with expertise and efficiency. Your satisfaction is our top priority, and it's great to know that we met your expectations! If there's anything else we can assist you with, please don’t hesitate to reach out. We're always here to help! Best wishes, The Domestic & General Team

Posted 2 months ago

“Domestic and general replaced my tumble dryer in no time. Very professional.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, Panos! We're delighted to hear that we could replace your tumble dryer quickly and that you found our service to be professional. Your satisfaction is what drives us! If you need any further assistance or have any questions, please don’t hesitate to reach out. We're always here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“From contacting D&G initially, right through to the delivery and installation of my replacement fridge-freezer, the service from both D&G and Mark’s Electrical was excellent in all respects. Thank you and well done to all involved!”

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Posted 3 months ago

Thank you for your wonderful review, John! We’re delighted to hear that you had an excellent experience from start to finish with both Domestic & General and Mark’s Electrical. Your kind words will surely motivate our team to continue delivering outstanding service! If you have any further questions or need assistance, don’t hesitate to reach out. We're always here for you! Best wishes, The Domestic & General Team

Posted 2 months ago

“You provide a very good service same day call outs are very good my only concern was it took 5 visits to fix my boiler”

Helpful Report

Posted 3 months ago

Thank you for your review, David! We appreciate your feedback and are glad to hear that you found our same-day call outs beneficial. We apologize for the inconvenience of the multiple visits needed to resolve your boiler issue. Your experience is important to us, and we’re continuously working on improving our service. If you have any more concerns or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Great service, we were kept up to date every day, new appliance delivered on time by a very nice team.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We’re so pleased to hear that you received great service and that our team kept you updated throughout the process. It’s fantastic that your new appliance was delivered on time by a friendly team! If you need anything else in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“smooth transaction”

Helpful Report

Posted 3 months ago

Thank you for your positive review! We're thrilled to hear that your transaction went smoothly. Our goal is to provide an effortless experience for our customers, and it’s fantastic to know we met that standard for you. If you need any further assistance, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Immediate appliance replacement when my washing machine couldn't be repaired, very pleased”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review, Jackie! We're so glad to hear that we could provide you with an immediate replacement for your washing machine. It's always our aim to ensure our customers are pleased with our service. If you ever need any further assistance, please don’t hesitate to reach out. We're here to help. Many Thanks, The Domestic & General Team

Posted 3 months ago

“Gave me the advice about my account which I asked for .”

Helpful Report

Posted 3 months ago

Thank you for your great review! We’re glad to hear that you received the advice you needed about your account. Our team is always here to assist you with any questions or concerns. If there's anything else you need, please don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 3 months ago

“From start to finish of my problem the customer servive team and the company who you booked for delivery and removal of the old machine plus them installing the new machine was faultless,can't say thankyou enough i was totally happy with the service you provided, plus the new machine is lovely Thankyou!!!!”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review! We're thrilled to hear that our customer service team made your experience seamless from start to finish. It's fantastic to know that you're enjoying your new machine as well! If you ever need assistance in the future, please don’t hesitate to get in touch. We’re always here for you! Many Thanks, The Domestic & General Team

Posted 3 months ago

“within 2 hours I recieved confirmation that my old dishwasher was unrepairable & sent me choice of mew machines for replacement ( engineer said wait 72 hours!) I choose my new machine online & was delivered 5 days later as it was the Easter weekend. Delivery guys were amazing polite friendly & bought machine unpackaged & took picture of machine. Very happy with my new improved dishwasher. Thank you D & G for excellent service”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review, Terri! We’re delighted to hear that your experience with us was so convenient and efficient, especially during the busy Easter weekend. It's great to know that you're happy with your new dishwasher and the service you received from our delivery team. If you need anything else in the future, don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Gas engineer talked me through problem and was very professional and reassuring. Very pleased with work done on my boiler”

Helpful Report

Posted 3 months ago

Thank you for your excellent review! We're thrilled to hear that our gas engineer was professional and made you feel reassured while resolving the issue with your boiler. It's great to know you're pleased with the work done! If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're always here for you! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Leon was amazing he was very professional also with me being disabled I didn't have to help or worry about anything. 5 star he also tidied up after himself and made me feel not on edge”

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Posted 3 months ago

Thank you so much for your amazing review, Helen! We're delighted to hear that Leon provided you with such professional service and helped make your experience stress-free. It's wonderful to know that you felt comfortable and that he left everything tidy! If you ever need assistance again, please don’t hesitate to reach out. We're always here to help you! Many Thanks, The Domestic & General Team

Posted 3 months ago

“I cannot fault the service thank you The replacement of my washing machine was faultless.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful feedback, David! We're delighted to hear that the replacement of your washing machine went smoothly. Ensuring a hassle-free service experience is our priority, and it's fantastic to know we hit the mark for you. Should you need any assistance in the future, please feel free to reach out. We’re always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Very quick booking system. Engineer arrived in two days, and fault fixed quickly.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind review, Karen! We're delighted to hear that our booking system and the prompt arrival of our engineer made for a smooth experience. If you ever need assistance again, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Always a pleasure to deal with and you can either ring or make a booking for a repair online. You get several reminders about your repair”

Helpful Report

Posted 3 months ago

Domestic and General is rated 2.7 based on 1,089 reviews