Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 841 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 841 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience they knew full well my appliance was 3 years old and I told them I don’t have a receipt yet they still went ahead to cover me and said that’s Fine. After failing to repair and they knew they had to replace it they made an excuse saying they needed to see the proof of purchase of 4 years ago!! It’s as complete scam designed never to pay out.. inexperienced young staff members who have no problems with making you hold for 35 mins and then hanging up.. stay away they’re a scam! Just read the online reviews!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Terrible experience.. nobody calls you back.. mislead customers into thinking your covered. Super slow at escalating things. Inexperienced young staff members who have no problems putting you on hold 35 mins at a time only to then disconnect.. they want your money but they will never come out to repair or replace.. their business is awful, just look at their reviews.. stay away it’s SCAM!!!!”

Helpful Report

Posted 5 years ago

“Ive insured our washing machine fridge freezer and dishwasher with D & G for years. They used to be very good. This year our dishwasher rubber seal was ragged and the man sent out, condemned it. D&G supplied a Hotpoint HSFC3M19C replacement. This machine does not work and I have installed Salt and Rinse aid to no avail; also an engineer came and adjusted the height of the drain pipe a the back, and levelled the feet, which the installer hadn't bothered to do. This morning Ive been phoning Hotpoint, and D and G. to get a further engineer out. Ive given up as I have achieved nothing all morning. The websites are like mazes, you have to know policy numbers and service names, and once on the phone they both keep putting you on hold while you are to be transferred to another department. Cancelling my D&G Policies. This is looking like a very un- customer friendly company, now. What Happened?? Disgusted.”

Helpful Report

Posted 5 years ago

“There is no contact name, no address. I tried tracing the number. These guys cant be located easily. If you have an address or name, please post it. I want to introduce myself to these people face to face.”

Helpful Report

Posted 5 years ago

“They are professional scammers.. The good reviews are theirs. Get away from them. No address, no names, no office just thieves”

Helpful Report

Posted 5 years ago

“Will never go back to D&G They took money via direct debit after two year plan which I did not renew. No comms or nothing Terrible customer service”

Helpful Report

Posted 5 years ago

“new washing machine broken down. i have been waiting 4 weeks for it to be fixed. 6 engineers have visited so far and ordered parts but none of them fit. every time a day off work to wait for them. half of the engineers have reported the job as complete, even though the washing machine cannot be turned on. going into the 5th week, waiting for an engineer to attend next week with another new part. not very hopeful of it fitting!”

Helpful Report

Posted 5 years ago

“In short terrible company will never use again, over £500 in payments, I would have been better banking my money. My washer only cost £380. Feel ripped off. Plan cancelled.”

Helpful Report

Posted 5 years ago

“These people are only there to take your money but when it comes to repair they make drama out crisis. It’s all a rip-off”

Helpful Report

Posted 5 years ago

“AVOID THESE FRAUDSTERS AT ALL COST. I wish I had read the reviews before signing up. I have had an engineer out twice for the same problem and each time he leaves the fault always returns on the next wash cycle. The engineer does not investigate what is causing the problem. Obviously there’s a bigger problem here. I have not been able to do my washing for for over 2 weeks. I have just wasted 45mins on hold to only get through to someone on hotpoint repairs eventually called Lauren who was about as helpful as a chocolate teapot. She refused to put me through to a her manager Janine and then later refused to put me through to the complaints department when I have a genuine complaint. Save your money and start saving for your next appliance it’s less stressful.”

Helpful Report

Posted 5 years ago

“The engineer was an unprofessional pervert.”

Helpful Report

Posted 5 years ago

“Engineer was an unprofessional pervert.”

Helpful Report

Posted 5 years ago

“I had my washing machine insured with D&G for seven years when it finally went wrong they sent out an engineer who allegedly fixed it. My next wash load came out destroyed with large spots of oil all over everything. D&G accepted no responsibility at all and were very hostile (to put it mildly). As a result I don't insure kitchen white goods any more, I think it's a much safer bet to keep your money and buy a new one when something breaks down. Cheaper too.”

Helpful Report

Posted 5 years ago

“I originally was with DG for years , and I was pleased with the service, until i canx for £££ reasons , as it was getting silly my washing machine was totally past being mended only you kept sending out engineer, he was fed up I was fed up, and your annual bill, was double , yet you seemed to be just upping your costs at mý expense !! Refusing to replace . So after cancelling and buying a new washer I rang you to recommence but my fridge 7 years old, and my cooker 10 years old were too old , HOWEVER when it involved a costly repair £179.00 I was offered your insurance again at £19 00 per month , more than I had been paying on my original for 3 appliances!! With worry it would be so v .much more next year.”

Helpful Report

Posted 5 years ago

“D & G have been taking monthly direct debits for four years so that I have cover for my Leisure cooker including accidental damage. I have been waiting for over a fortnight for them to sort my claim. They use another company to do the repairs. I had to wait for a week to get an engineers appointment then the engineer rang on the morning of the appointment to say he had not got the part - ten days later I am still waiting. Rubbish customer service.”

Helpful Report

Posted 5 years ago

“Avoid, Over the years have bought several items through AO.com which has been great no problems at all-HOWEVER this useless excuse of a Company they use for Insurance (Breakdown etc) is dreadful. You will be plagued with constant phone-calls, try and cancel and they bombard you with with letters and calls. I have written/Mailed and phoned and still 6 months on get hassled. My advice never ever take a policy with them......”

Helpful Report

Posted 5 years ago

“Pretty disappointed with service provided by D&G. Today I’ve wasted over an hour hanging on the phone. When connected the customer service representative was quite rude and informed me that the last time an engineer called to the house no one was in to meet him. That is so untrue. My daughter was in and the engineer said he didn’t have the equipment to fix the machine. The customer service representative then cut me off. Very bad show D&G”

Helpful Report

Posted 5 years ago

“Shocking service no washer for 3 months parts may or may not turn up from Italy don’t reply to emails or call back as promised”

Helpful Report

Posted 5 years ago

“I cancelled a plan with Domestic and General back in August 2012, it was sent by recorded delivery and confirmed on the royal mail website it had been signed for. I did not get any renewal plans for it, so my understanding was it was cancelled. Then in August this year they sent me a renewal for £18 I contacted them to cancel, but also to refund the 7 years previous as the washing machine I did have, went on fire and had been gone since the beginning of August 2012. I have been in contact by phone and email and I get ignored, keep telling me I need to supply another policy. I didnt have a washing machine so what do I need another policy for. It was over three months until a second hand one was acquired and there is no insurance covering that. They are holding on to money that isnt even theirs, I havent agreed to them taking the funds from my account in the first place. The plan covered the Hotpoint washing machine I had, you do not cover fresh air, it was also cancelled before the renewal date in 2012. My friend has a cover with Homeserve, but it does not cover plumbed in items such as washing machines and dishwashers. This cover has nothing to do with the original washing machine. I would think twice before taking out any cover with this company, stealing money that isnt even theirs. Ive even sent them a picture of my washing machine ive had since December 2012 Its a BEKO, not a HOTPOINT. As usual its the company who make mistakes and then try blame it on the customer. They dont reply to emails, or when I make a call, nothing by letter since They have taken money without consent for 7 years”

Helpful Report

Posted 5 years ago

Domestic and General is rated 2.3 based on 841 reviews