Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service, I booked a dishwasher repair but D&G didn’t not communicate my repair request to the service engineers my husband took a special unpaid day off work in anticipation for the arrival of the engineers. When I called D&G to confirm the time of engineers arrival they told me that they had not communicated the repair request to the service company therefore no availability was now available. They issued me a complaint reference and transfered my call to resolution department who I thought would help me find a solution to my problem but having spoken to Tim who instead of helping had attempted to tell me that it was my fault to book the service repair online (question why advertise to book online if you want us to call and book repair) secondly he advised that as I have extended 2 year manufacturing warranty he told me that I should not book repair with D&G but with the manufacturer (second question WHY IS D&G TAKING MONEY IF WE CAN NOT USE THEM UNTIL AFTER THE 2 YEAR WARRANTY. SHOULD THEY BE TAKING MONEY AFYER THE 2YEAR WARRANTY EXPIRES. In essence this means that D&G TAKE MONEY FOR NOTHING AND DONOT PROVIDE YOU THE SERVICE UNTIL THE END OF THE MANUFACTURER WARRANTY. so be very careful if they policy before taking out the insurance with D&G as they are con-artist after your money. I will be cancelling my service and reporting the to the financial regulator and trading standards agency .”

Helpful Report

Posted 4 years ago

“Fridge failure twice on 2 months. Failed repair. I'll and disabled customer who stores life saving medicines in the fridge. Insurgent response, a repair booked for 5 days away. Callous, vile call handlers who stated appliances not designed to store medications. Tell that to the millions of diabetics and epileptic who need a fridge. Disgusting and dangerous. I could die waiting.”

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Posted 4 years ago

“fter waiting 4 weeks for a new screen they brought the wrong one. Also cancelled an appointment after zI had to lose a days wages because the can only give you an all day appointment. Not even an appology The same thing happened once before Unfortunately D and G use them. I have contacted BBC watchdog who said they will look into it as this is one of many complaints. I pay £9 a month and left with no TV for the whole World Cup and lose £150 for a days work and now have to wait another 3 weeks worst company Ive ever dealt with”

Helpful Report

Posted 4 years ago

“My oven has been not working since April. Have called severeal times but engineer who came said the part had not been received. Then received notification that it would be replaced. Nothing to this date 5 July at 112.30. Please don't use this company to insure your goods. Alison”

Helpful Report

Posted 4 years ago

“We have been paying for many years for tumble dryer, washing machine and dishwasher care plan. We cancelled washing machine and dishwasher care plan 2 yrs ago but when we had washing machine plan, they replaced our previous expensive Dyson washing machine with much cheaper Hotpoint WMEF963 washing machine which recently started leaking water from bottom. We also have recently cancelled our tumble dryer care plan with them. We have had care plan for many yrs on our expensive Bosch condenser tumble dryer, (20 yrs old) but when it recently stopped working they replaced it with a much cheaper Hotpoint 8kg graphite condenser tumble dryer worth £258 from ao (they only gave me choice of 2 models). I had to wait good 7 days for delivery. Customer service agents can also be quite rude and not very helpful when you ring. If you ring D and G customer service agents, they will then tell you to ring the manufacturer yourself to arrange the repair.”

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Posted 4 years ago

“Trouble with my Beko freezer. After queuing for 34 mins on the phone to D&G, appointment made for two days time. Promised to receive a phone call for ETA on morning of appointment, but no contact from them, rung 4:00pm, on queue for 42 mins. No apology, no explanation just a “I’ll log a complaint for you”. No offer of a follow up appointment. Took to Twitter to vent my disappointment (no swearing, just factual). Blocked 10 minutes later by D&G. Happy to take your money, not interested in providing you with a service - leave well alone.”

Helpful Report

Posted 4 years ago

“Don't sign up. Awful customer service and shocking response time. Leaving a family without a working oven for over a month is disgusting. Not calling back to discuss the complaint shows how much they value their customers”

Helpful Report

Posted 4 years ago

“Shocking service, elderly customer recovering from an operation had a new dishwasher delivered with missing parts, D&G pass the buck to speak with whirlpool, over 14 hours on hold with promises over the last few weeks to send missing parts, none materialised. D&G don’t care and won’t help.”

Helpful Report

Posted 4 years ago

“Despite purchasing insurance on multiple kitchen appliances, they refuse to repair products stating they are in warranty (when they are not). After arguing and questioning their policy, they then advise that I look for a local engineering, pay for the repair, and submit the receipt for consideration. This is extremely poor. They make out they have dedicated engineers, which is not the case. I complained about this service and to my disbelief they state they have not done anything wrong. They deploy very mis-leading tactics and are obviously well aware of mis-leading vs mis-selling. I would strongly recommend against buying any insurance from this company.”

Helpful Report

Posted 4 years ago

“AVOID, WATCH OUT FOR THEM TAKING MONEY 4 YEARS LATER BY DIRECT DEBIT. Insured a camera with them in 2017, with payments taken for 1 year. Wasn't aware I had to then cancel the contract four years after purchase (they tell me I should have read the terms and conditions). Now that 4 years is up later I am having money withdrawn from my account as the insurance scheme renews. Had I not noticed the direct debit they I would have been paying this for years. Clearly not an honest company, pathetic attempt to take money.”

Helpful Report

Posted 4 years ago

“Sick of the follow up calls from them having purchased domestic items and registered the guarantees. Decided already when I purchased I didn't want extra cover ... please stop phong and then arguing with me when I keep saying I don't want cover! 😡”

Helpful Report

Posted 4 years ago

“Alway worrying when you are told they can not pass you to a complaints/compliance team or make a note on your but to post your problem on social media”

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Posted 4 years ago

“We booked a repair 6pm until 8pm only to receive a text saying 12.15pm until 2.15pm ( after waiting a week )”

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Posted 4 years ago

“Absolutely disgusting been with no washing machine for 2weeks they sent direct supplies to fix it came back in a worse condition than before they took it both companies are a rip off still waiting for my voucher as they have written my machine off everytime you phone there is a load of rubbish comes out if their mouths they just sit at home through this covid and get paid for nothing over 1 and a half hour at a time trying to get them to answer the phone while other genuine people have worked all through the covid actually doing some work not sitting comfortable in their homes would never recommend the both companies to anyone absolutely disgusting .”

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Posted 4 years ago

“Not worth it at all. Totally unprofessiona, terrible communication. Better off saving your money and buying a new machine. Took 5 weeks to repair my washing machine! Awful, awful awful. Feel totally ripped off as I've been paying for 6 years. Don't do it, do not do it!!!”

Helpful Report

Posted 4 years ago

“Absolutely terrible service. I've had a broken oven for over 3 weeks now, can't cook, door fallen off. Someone came around and ordered some hinges but the door had smashed so was no use. Since then im still waiting over a week for someone to come and repair my oven with glass constantly falling out, dangerous for my family with 4 kids including a toddler. Extremely hard to get past automated services and when you eventually do, nobody tries to help, they just keep transferring you to someone else when you finally get through. Im extremely dissatifies with this service, or LACK THEREOF and would NOT RECOMMEND using domestic and general. et a proper insurance company that cares. These lot will call you every day asking you to take out extra cover but then when you need something fixed WHERE ARE THEY???”

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Posted 4 years ago

“I was mis sold an aftercare agreement on an oven. I later found out because I have a new house, the oven didn't need any extra warranty as it was covered by KeepMoat. Domestic and General refuse to give me my payments back and to add insult to injury have also charged me £66.43 for canceling the policy!!!!!! Absolutely disgusting especially as I'm not at work because of covid!”

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Posted 4 years ago

“Absolutely shocking service!! I’ve been with this company for 15 years have had multiple appliances insured with them which I have now cancelled. Quick to take your money but when your appliance breaks down, they aren’t interested, always pass the blame and never listen to concerns raised. I’m escalating my complaint to trading standards and the ombudsman”

Helpful Report

Posted 4 years ago

“WHERE IS MY £400 PANASONIC STEAM CONVECTION OVEN AND MICROWAVE?????? WHY HAVE YOU KEPT IT? 3 FORMAL COMPLAINTS NOW TOLD YOU'VE LOST IT BUT WON'T CALL ME BACK. IT WAS COLLECTED 4 WEEKS AGO. I WAS THEN TOLD RUST ISN'T COVERED, RUST IS INSIDE THE SEALED UNIT DUE TO A FAULT WITH STEAM FUNCTION, NOT VISIBLE TO CONSUMER AS WE CANNOT BE EXPECTED TO TAKE A DANGEROUS WHEN OPENED APPLIANCE (SUCH AS A MICROWAVE WHICH CONTAINS RADIATION FOR GOODNESS SAKE!) APART TO SEE IF THE SEALED INTERNAL UNITS ARE RUSTY! I'VE NOT SEEN IT SINCE IT LEFT. 11 HOURS OF CALLS, 3 COMPLAINTS RAISED. NO ANSWER. COMPLAINTS CLOSED WITHOUT CONTACT. NO EMAILS. OMBUDSMAN NOW INVOLVED! AND I HAVE ASKED JOE LYCETT AND RIP OFF BRITAIN TO COMMENT. I'VE TRIED MY BEST! I HAVE HAD ENOUGH. UP TO AN HOUR ON HOLD THEN CUT OFF 11 TIMES. HAVING CHECKED REVIEWS YOU CAN'T CHANGE ON PROPER SITES I'VE FOUND THIS IS NORMAL FOR YOU! DISGUSTED. HORRIFIC COMPANY. SMALL CLAIMS COURT ACTION PENDING ALSO!! IN CAPITALS SO YOU'LL ACTUALLY LISTEN AND POSTING THIS TO EVERY REVIEW SITE I CAN FIND! WORST OF ALL, YOU KNEW THIS WAS A FAMILY WHERE TG3 ADULT HAS SERIOUS HEART AND LUNG ISSUES AND IS SHIELDING, OFTEN TOO UNWELL TO COOK HENCE BUYING AN ITEM SUCH AS THIS TO WARM ITEMS SAFELY! SHAME ON YOU DOMESTIC AND GENERAL!!!!!!!!!”

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Posted 4 years ago

“terrible service after paying them for years. Said they could not replace ballcock in header tank as it was corroded. I had a private plumber come out job done in under an hour cost was £95 for everything so what have I been paying for all these years. Have now cancelled plan. I am 76 and was without heating for over 2 weeks whilst they dillied and dallied.”

Helpful Report

Posted 4 years ago

Domestic and General is rated 3.1 based on 1,637 reviews