Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.74

2.7 Rating 1,122 Reviews

43 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Fridge Freezer and 5 years insurance from John Lewis. I had to cancel before I received it so John Lewis refunded immediately to my account. They use Domestic and General for the additional insurance. Domestic and General will not refund via your original payment only by cheque. A complete pain as you can imagine. I complained to no avail. They then sent a cheque for £20 instead of £120. I tried to get this fixed, I phoned several times. They put me on hold for 15 minutes with no apology and I still didn't get through. I then gave up. Phoned John Lewis who are sorting it for me. Cheques are a complete farce and even the John Lewis customer service queried them only offering refunds in this form as the inconvenience in getting to a bank to pay in is unbelievable. Avoid Domestic and General, terrible customer service.”

Helpful Report

Posted 4 years ago

“Been with them for 20+ years , they got out of a repair on boiler that’s was covered by insurance. Independent plumbers showed this and then spent hours chasing them but no actions taken . Waste of time”

Helpful Report

Posted 4 years ago

“I have to give Domestic and General a 1* review after my recent experience. My washing machine door developed a fault so I contacted D&G early July. A Bosch engineer came and said it was unlikely that a replacement door could be found. A week later Bosch informed me that it was a write off. I contacted D&G to inform them. I was told that someone would get back to me. This did not happen and I had to make many phone calls, sometimes waiting 45 minutes to get through, and send many emails, which were not answered. On one occasion I was speaking to someone in Customer Service who hung up on me. I also had a query regarding money I was owed from a policy for a cooker I did not possess. I got no response for this query either Eventually I was contacted by someone from their resolution team who apologised profusely, said I would get an email with choices of Washing Machine to choose from, and someone from the Senior Resolution team would contact me in a matter of days. None of this happened. I phoned again a week later, and was told someone would get back to me. This did not happen either. I decided to email to the CEO of the company, regarding this matter. Needless to say, I got no response. Twelve days later I phoned D&G and asked to speak to him. I was told I could not be put through to him but would be put through to the Senior Resolution Team. I said that this was the Team I wished to complain about! I eventually spoke to someone from this team who apologised profusely (again), arranged the new washing machine and explained the query regarding the money I was owed. I felt I was due compensation for the stress I had experienced trying to get my Washing Machine sorted. A faulty washing machine for 2 months, no response to my emails, no promised phone backs and being cut off when talking to Customer Service. I was informed I would get 2 months payments I had paid refunded (which I felt I was entitled to anyway) and the insulting sum of £25 compensation for the problems I had been facing. Besides posting this here, I sent a copy by post to D&G’s CEO to see if he has the courtesy to reply to me. He didn't”

Helpful Report

Posted 4 years ago

“We paid insurance on our washer/dryer for 8 years then it broke down last month. We had three visits form engineers and it couldn't be fixed but still had to wait until 2 weeks was up before they would consider writing it off. I spent hours on the phone trying to get through each time. In the end it was written off and the website said we would get a choice of a new one but we didn't. We were offered one model and told to take it. When it was delivered we were shocked at how noisy it is so I called back and waited three hours before I spoke to someone at customer services who was so rude immediately. He said that as we had used the washer dryer D&G would never replace it. I explained that we had to use it to find out how awful it was and that we didn't get a choice and he simply repeated himself. I've complained via email to their head office and had no reply. Rubbish service. Never use them.”

Helpful Report

Posted 4 years ago

“Domestic and General is a worse co to be with.They never pick up the phone.i had my cooker written off.It is about 1 month now and they haven’t replaced it.we couldn’t cook food because of no gas coming through.we have to buy food from out side.Do not waist your money with them.”

Helpful Report

Posted 4 years ago

“My cooker is needing repaired due to accidental damage phoned 1st of july to be told no engineers in my area and i would have to find someone to repair and send them the bill phoned around nobody wanted to do insurance claim which meant id have to pay im disabled use wheelchair also have son with additional needs phoned and they then said to email beko and ask them to repair and send bill to them no reply from beko phoned again and got put through to resolutions team who i thought had finally got ball moving and had engineer coming to fix it 3 weeks later get call that they cant get out to fix it been on phone all this morning trying to speak to someone get put through to resolutions team for call to drop again which has happened many times now 11th september still not fixed explained to them that i dont have that kind of money to get it fixed surely if you are running a business you have engineers who deal with each area now still no cooker actaully feel like crying got insurance so didnt need to worry about repair”

Helpful Report

Posted 4 years ago

“Called on Friday. Took several attempts to get through. Finally spoke to someone and call dropped. Appointment made for following Thursday. Time booked of work. Nobody shows up. No warning. Try to call throughout the day. No answer. Phones auto message advises they are to busy for more calls and auto hangs up. Go on the online chat. Advised that appointment has been cancelled. Told to call back the following day. Joke of a service.”

Helpful Report

Posted 4 years ago

“do not fall in to this fake company, aweful customer service, when it come to replacement they dont take the liability and pass it to manufacturer, no point paying them, its a scam and waste of your money”

Helpful Report

Posted 4 years ago

“Have paid for cover for my washing machine with Domestic and general for years now. Washing machine broke and booked a repair in a week ago only for it to be cancelled the day before. Rang repair company (they never bothered explaining just cancelled and told me to call them!!) and found out theres a problem with the part and can't give me any indication of when they will sort it - just got told to ring Domestic and general - tried numerous times but ended up hanging up after being put on hold for 15 / 20 minutes and no one bothers to answer - bad customer service keeping customers waiting that long - I'm paying money for a service buf cant get to speak to anyone!!”

Helpful Report

Posted 4 years ago

“Had my appliance for 6 weeks still waiting for a resolution. Passed round from one department to another, on hold for up to 2 hours. Don’t respond to emails.”

Helpful Report

Posted 4 years ago

“Please beware D & G Manager do not take Customer calls.”

Helpful Report

Posted 4 years ago

“I place an order with D & G smart Care Rewards on 12/08/2020. I have had no commiuncation with them since paying for the goods. I received an email last say items out of stock and not sure when they will be bak in stock. not a phone call (YES EMAIL) i paid £290.61 and got no goods at all. i called them today and i am having to wait for 48 hrs for a manager to call me about this problem. When will D & G realise customer pay their salary. Smart care rewards is a good scheme if it works.”

Helpful Report

Posted 4 years ago

“The engineer did not come out for the appointment today (3rd Sept 20), he decided without looking what was wrong, (which is okay, if it's an educated guess, and if he is right) but he didn't have the parts for my washing machine as it was bought in 2010. Since I have had to wait a week for an appointment that didn't materialise and all the information was given to the person on the phone a week ago, WHY wait until he's due to come out to say this. I have now got to wait another week and hope that the parts he has ordered turn up on time for this appointment on the 10th Sept 20. The door of the washing machine had to be closed to move back into position, and when it was opened blew the electricity (something else wrong). I waited nearly 3 hours for a ring back and was told by a talking dalek, that no-one was available. So had to ring again. I have paid for this plan since my washing machine was new, as we are pensioners with arthritis etc, we cannot wash the clothes by hand. I tried and have now hurt my wrist. Not happy.”

Helpful Report

Posted 4 years ago

“I called d&g when problem occurred with my cooker. Customer service is non-existing, waited over 40 mins before being cut off. Called back, when connected, 57 mins later, was told an engineer would call 11 days later. I explained the problem fully to them. Engineer arrived, knew absolutely nothing about the problem, the cooker, or anything else for that matter. Told I would need a new element, fan, thermostat and programme board. Told it was working OK, could cook in it. Wouldn’t work at all after he left. 2 engineers called the 2nd week, my husband dealt this time, he’s not aware of any part being replaced, but was told it was fixed, although no programme board as the wires were had rotted. 2 hours later, not working again. Called d&g following Monday, spoke to customer service, eventually!!! Told it would be dealt with by resolutions team. Call received this morning and told d&g don’t deal with hotpoint appliances, they deal with their own resolutions and she would transfer me directly to the team. Finally connected, straight through to the customer service team! Told to leave my number and they get back to me ASAP. Last time this happened it took 2 days for the call. Then told by d&g there is no resolutions team at Hotpoint!! They are taking money with no intention of fulfilling their assurances. They should be held to account.”

Helpful Report

Posted 4 years ago

“After paying for my smeg insurance for kettle and toaster, when it came for me to put an insurance claim in, I was told to claim off smeg myself and use their website. erm hello I paid d and g for a reason? if I wanted to go directly to smeg I wouldn't have bothered paying d and g for the insurance. appalling customer service. when taking out the policy I was advised they would repair the kettle if that couldn't be done they would replace FREE OF CHARGE. now smeg want me to pay £70 for a replacement? d and g you are beyond a joke!”

Helpful Report

Posted 4 years ago

“Reported the failure of my washing machine on 13th August and advised engineer would come on 21st. Not happy about the long wait but not much I could do. It’s now the 21st and amazingly the engineer is ill today so can’t attend. The next available slot is 28th August!!! Absolutely ridiculous. Why bother paying for such a poor service? Fortunately my renewal is due next month so I won’t be funding them much longer. Dave Isleworth”

Helpful Report

Posted 4 years ago

“Our Fridge Freezer went wrong and after ringing D & G they asked a local electrical repair business to attend. The engineer said he would order a part that hopefully would right the problem. After waiting for 3 weeks for the part to arrive and the engineer fitted this, the system still didn't work. The company advised D & G that the system should be written off as it couldn't be repaired. D & G eventually sent an email for a replacement. This appeared to be for the wrong appliance. Telephone calls to D & G lasted over 2hrs to get a reply. Then when the second email arrived the offer was for a replacement that was not like the one to be rep,aced. Further calls to query this have lasted over 2 hrs. Their customer service is diabolical and one should try other services before using these.”

Helpful Report

Posted 4 years ago

“What an awful company. They have no compassion. After 5 years of paying to cover my cooker I got a rather unpleasant experience when my oven packed up, they sent 2 repair men into my house. First was in March just before the lockdown and the second after lockdown because the first repair man made the problem worse. The second repair man came with no PPE so i had to provide him one, he also stated he's new and doesn't know what to do, he also smoked just in front of my door. The appliance needs to be changed but they're refusing after I've paid them for 5 years. I'm very sad especially that they are aware I have 2 vulnerable people in my house. I have no money for a new cooker now and I don't even know what to do i feel rubbed. They keep sending repair men who cannot fix the problem. Some of the customer assistants were very rude and basically done nothing to help the situation, they told me the repair men are under no obligation to wear PPE. I personally think NOONE should use this company. The total of what I've paid for 5 years is £538.80. 😔 after speaking to 3 people at their office, I was told that, at the end of the day, people will always have something to complain about 😳 i was shocked. So now they'll keep sending repair men into my home until they're satisfied the appliance cannot be fixed (beyond repair).”

Helpful Report

Posted 4 years ago

“My fridge/freezer was not to be fixed, and once l had to claim my problems started. Not helpful, transferred to numerous departments, on hold for over 2 hours, told problem would be sorted never was. I had to make 22 calls to Domestic and General, the replacement was nothing like mine cheap and nasty. still not sorted would never recommend this company and was a customer for over 15 years”

Helpful Report

Posted 5 years ago

“My advise to anyone thinking about taking out a policy with D&G woukd be please don’t, don’t waste your money...my dishwasher broke, I got through to customer service who put me through to their repair company, they didn’t answer the phone, I tried 3 times and waited a long time, wasted money, I got my own engineer. My machine was a write, through to customer service who advised I could have a new one, they then put me through to Claims, three weeks later I am still waiting to speak to Claims, they never answer the phone... despite on occasions holding on for 30 minutes plus. I’ve phoned back to customer service which isn’t any good they just put you through to claims who never pick up the phone... totally and utterly useless, I’ve never known such bad service. It’s beyond bad it’s totally unacceptable. I’m now going to complain to the ombudsman...and of course cancel my direct debits. Don’t use them.”

Helpful Report

Posted 5 years ago

Domestic and General is rated 2.7 based on 1,122 reviews