Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.74

“Poor getting through. Roundabout springs to mind!!”

Posted 4 years ago

“first visit engineer "repaired" my dishwasher, 2 days later, same problem, waited another week for engineer, this time he wrote the machine off. Was offered a replacement, no problem, paid for an istallation, and to take old machine away. AO delivered new dishwasher and said he wasnt told to install or take old one away, and to take it up with Domestic and General, when I complained they said AO wont come back, so they would refund my money. I said that wasnt good enough and I want to speak to a manager, I waited on hold for ages then they cut me off. If they knew AO wouldnt come back and install, why do they give them the business? Then we we tried to push the dishwasher into place, its too big. Tried several times to get and answer but no joy. Domestic and General customer services are deplorable, never would I use them again.”

Helpful Report

Posted 4 years ago

“D and G I’m absolutely disgusted with them. I was 4 days trying to get them on phone then finally got an answer 3 calls later nearly 4 hours waiting my last call 1 hour 38 minutes and they hung up on me I still haven’t had my problem resolved 3 weeks with no fridge freezer having to buy food daily I’m absolutely disgusting with them I’m going to seek other advice now and not waste anymore time with this company. Repair guy was vile he said some things that really upset me to the existent I had to get my sister to deal with him on my third visit has I was to nervous to stay on my own.”

Helpful Report

Posted 4 years ago

“My current LG washing Machine has. 1600 rpm spin clothes are almost just damp when the cycle finishes so less time drying, the machine after eight years has been written off, they say I have to have a machine with a 1400 rpm spin as the alternative which is an upgrade but is the cheapest alternative because it’s on offer at present , I phoned LG who agree it’s been offered because of cost not performance absolutely disgusted with this company! Prior to being written off I took two days off work waiting for the engineer who never arrived , and when he finally did show said he was going to order parts, took another day off work only to be told they can’t guarantee they can get them! As a key worker not happy been with Domestic and General along time looking to cancel the plan in the near future, you will get a replacement but it will be the cheapest alternative!”

Helpful Report

Posted 4 years ago

“Liars , misleading sales people 10 days without a fridge freezer absolutely appalling customer service totally embarrassing”

Helpful Report

Posted 4 years ago

“Un timo absoluto. Aspiradora comprada en Mediamarket con extensión de garantia de 4 años con esta empresa. Se rompe el casquillo que conecta la aspiradora con el tubo y me pongo en contacto con ellos ya que Mediamarket se desentendió del tema. La conversación empieza muy bien, le doy todo tipo de detalles, acceden a la reparación y cuando me pregunta la avería me dicen que eso es debido a un maluso y que no me la cubre. Sin pedirme ni tan siquiera una mísera foto!!. Les digo que quiero poner una hoja de reclamaciones y me dicen que escriba un mail al departamento de reclamaciones. Dos semanas más tarde me responden que "habiendo evaluado la avería, consideramos que se debe a un mal uso" sin tan siquiera haberme pedido una sola foto de la aspiradora!!. Evidentemente esa reclamación nunca se trató como una hoja de reclamaciones, y acabó en el cubo de la basura. Unos sinvergüenzas.”

Helpful Report

Posted 4 years ago

“I have properties that I have been trying to arrange appliance repairs for, for weeks. D&G customer service is probably THE worst I have ever experienced in trying to do this. Landlords cannot make bookings on-line due to the covid-19 pandemic, and whenever I have called, I have had to hold on every occasion for no less than 45 minutes to an hour. 3 weeks ago I was told I would have to have the appliance model number in order to book. So I asked my tenant to send me the model number. This evening I had the "pleasure" of speaking to Susie who was about as interested in my appliance repairs as a dead dormouse. After calling and having to wait on hold yet again for about 45 minutes, I was told I would have to call some other numbers tomorrow, was given a job number and told in a roundabout way to toddle off. I asked Susie if she wanted the model number as that was why I was told to call back last time as a booking would not be possible without it. Susie said she already had it (she lied) and that you don't need the model number to make a booking as she already had it on the system. Susie asked me if I wanted help with anything else (I did - I wanted to make sure all of my records wee correct, as when I log-in my on-line account only shows 1 appliance, although I have 10 insured with you and I cannot book any repairs for them. Also, I wanted to double-check that the appliances were all registered at the correct addresses as the paperwork I had received in the post was wrong). But, unfortunately, Susie had other ideas. She didn't mean it when she asked me if I needed help with anything else as she promptly hung up while I was talking - probably so she could settle down in time for Corrie with her dinner, while my tenant struggles to turn her cooker on. I had to remind myself I am speaking to a private company and paying for this service!! Susie said she was "sorry about that" when I told her how long I had waited to get the repairs sorted, but really, she couldn't give 2 figs. Thanks, Susie, and thanks D&G for taking my money and showing everyone what good customer service means to you.”

Helpful Report

Posted 4 years ago

“Where do I start. I am currently on my 5th dryer from D&G in the space of 2 years. I raised a fault with my 5th dryer in June 2020. After 3 engineer visits and 5 parts being replaced, I thought it would be a good idea to ask D&G if they would just replace my dryer, so I actually had the benefit of having a working appliance, given I pay for it every month!!! So, after 4.5 months of not having a working machine, I eventually got through to D&G. I was advised the last engineer did add a comment to say the dryer should be changed. D&G just decided to ignore this. Eventually, after me doing all the chasing, I was sent a text message, asking me to visit online and choose a replacement. My current condenser dryer is silver and 9kg. Only 1 model was available, without an extra cost. This was a white Hotpoint 6kg dryer, and out of stock! So, I selected the ‘upgrade’ selection. 1 dryer available which was actually close to my current model, but I have to pay £45 more. At this stage, I’m desperate. I’m told delivery will be 3rd December. This was on 15th November. I called and asked if I could get something sooner. I was told: No – you’ll get it when you get it It might not be 3rd December, it could be after Christmas – that’s an estimated date??!! Even though the upgrade I paid for stated ‘In Stock’. I get another text, stating delivery is 3rd December. I wait on the line for D&G for about an hour. I gave up. I followed the complaints procedure and sent an email to CEO@domestic&general. 9 days later, I send a chaser email. I am then told my complaint has fallen of a cliff, but a complaint would now be raised. While I am waiting, there’s another text message telling me my machine will be delivered on 3rd. Okay, so maybe the complaint has now been acknowledged. Today, the 3rd of December, I call D&G to confirm delivery time. I am told delivery won’t be today, as the item was out of stock with the supplier?? It turns out the supplier is Argos. After a 1hr 20 min wait, I call the complaints team (can only be internally transferred). I am clearly advised at this point: • I can cancel the order, wait on a refund of my ‘upgrade’, once processed D&G will send me a new link, so I can see what machines are in stock, if I’m lucky – I then need to go through the full process again?? • Or, if I’m really ‘desperate’, D&G will go to all the hassle of contacting Argos to see what’s happening with my order, but they don’t know when, they’re really just doing me a favour? • If I do ‘put them to hassle’ of contacting Argos, they won’t get back to me for a few days • Any by the way, someone in the complaints team had a lovely conversation with me, and resolved the issue ‘last week’. They even offered me compensation. Funny that, I have had no call or letter from D&G, as usual. I was then informed that someone didn’t actually talk to me, they left a message on my answering machine? Even though I don’t have one??? So, I do D&G’s work by contacting Argos. Argos tell me D&G did not order the appliance on 15th, they waited until the 19th November. The same dryer I am ‘kindly being given by D&G’ is in stock, has been in stock for weeks, is available 7 days max after ordering. So, why don’t I have this dryer? Because D&G have used their own postcode to check for stock?? I can drive up to Curries and pick this up. I can arrange the same machine from AO and have it here by tomorrow. But no, I pay D&G £393 per year, to ensure I always have a working machine? So, I get back on the phone to D&G. Waited 48 minutes. Got through to someone who can’t talk to me because they don’t ‘deal with complaints’. She checks ‘queue volume’ and confirms that if she transfers me now, there’s only 4 people in the queue. An hour and 38minutes, I am still listening to hold music???!!!! I am absolutely livid with D&G. I spend £393 per year on no service. What else do I do????”

Helpful Report

Posted 4 years ago

“Where do I start. I am currently on my 5th dryer from D&G in the space of 2 years. I raised a fault with my 5th dryer in June 2020. After 3 engineer visits and 5 parts being replaced, I thought it would be a good idea to ask D&G if they would just replace my dryer, so I actually had the benefit of having a working appliance, given I pay for it every month!!! So, after 4.5 months of not having a working machine, I eventually got through to D&G. I was advised the last engineer did add a comment to say the dryer should be changed. D&G just decided to ignore this. Eventually, after me doing all the chasing, I was sent a text message, asking me to visit online and choose a replacement. My current condenser dryer is silver and 9kg. Only 1 model was available, without an extra cost. This was a white Hotpoint 6kg dryer, and out of stock! So, I selected the ‘upgrade’ selection. 1 dryer available which was actually close to my current model, but I have to pay £45 more. At this stage, I’m desperate. I’m told delivery will be 3rd December. This was on 15th November. I called and asked if I could get something sooner. I was told: No – you’ll get it when you get it It might not be 3rd December, it could be after Christmas – that’s an estimated date??!! Even though the upgrade I paid for stated ‘In Stock’. I get another text, stating delivery is 3rd December. I wait on the line for D&G for about an hour. I gave up. I followed the complaints procedure and sent an email to CEO@domestic&general. 9 days later, I send a chaser email. I am then told my complaint has fallen of a cliff, but a complaint would now be raised. While I am waiting, there’s another text message telling me my machine will be delivered on 3rd. Okay, so maybe the complaint has now been acknowledged. Today, the 3rd of December, I call D&G to confirm delivery time. I am told delivery won’t be today, as the item was out of stock with the supplier?? It turns out the supplier is Argos. After a 1hr 20 min wait, I call the complaints team (can only be internally transferred). I am clearly advised at this point: • I can cancel the order, wait on a refund of my ‘upgrade’, once processed D&G will send me a new link, so I can see what machines are in stock, if I’m lucky – I then need to go through the full process again?? • Or, if I’m really ‘desperate’, D&G will go to all the hassle of contacting Argos to see what’s happening with my order, but they don’t know when, they’re really just doing me a favour? • If I do ‘put them to hassle’ of contacting Argos, they won’t get back to me for a few days • Any by the way, someone in the complaints team had a lovely conversation with me, and resolved the issue ‘last week’. They even offered me compensation. Funny that, I have had no call or letter from D&G, as usual. I was then informed that someone didn’t actually talk to me, they left a message on my answering machine? Even though I don’t have one??? So, I do D&G’s work by contacting Argos. Argos tell me D&G did not order the appliance on 15th, they waited until the 19th November. The same dryer I am ‘kindly being given by D&G’ is in stock, has been in stock for weeks, is available 7 days max after ordering. So, why don’t I have this dryer? Because D&G have used their own postcode to check for stock?? I can drive up to Curries and pick this up. I can arrange the same machine from AO and have it here by tomorrow. But no, I pay D&G £393 per year, to ensure I always have a working machine? So, I get back on the phone to D&G. Waited 48 minutes. Got through to someone who can’t talk to me because they don’t ‘deal with complaints’. She checks ‘queue volume’ and confirms that if she transfers me now, there’s only 4 people in the queue. An hour and 38minutes, I am still listening to hold music???!!!! I am absolutely livid with D&G. I spend £393 per year on no service. What else do I do????”

Helpful Report

Posted 4 years ago

“Avoid this company, been left without a working washer, engineer first visit after waiting over a week for door repair brought the wrong part said he didn't have the model details, not sure why since all the details where logged. Now having to wait another 10 days before they can come back, over 2 weeks without a washer. I'm sure if i rang up as a new customer needing a washer repair and willing to take out appliance cover, they would have it fixed much quicker! Very frustrating, save your money and buy a new appliance.”

Helpful Report

Posted 4 years ago

“After replacing an oven light and switching back on, the bulb blew and the oven didn't work at all. Couldn't light the gas with a match - completely dead. Reported to D&G and cannot fault the girl who took my details, but the engineer's visit was for 13 working days later. They do not work weekends and so, in reality I will be without cooking facilities for 3 weeks. I have calculated that over the years I have paid in excess of £1,600 for this insurance plan and when I need them this the best they can do. Will not take out warranty on goods ever again. I could have bought several new ovens for what I have paid them. This warranty is abysmal you cannot take people's money and then offer this level of service.”

Helpful Report

Posted 4 years ago

“This continual harassment by Domestic and General to get me to take out extended warranties has been going on for months: phone calls, letters and they simply won't take no for an answer. Whether or not this is due to the fact I have bought Hotpoint I cannot say but I have now told Hotpoint I won't be buying anything more from them. A complaint direct to them didn't help. Yet another phone call today. This is a clear case of harassment. Alasdair”

Helpful Report

Posted 4 years ago

“Was a loyal customer for yrs and then had a issue with my boiler ,booked earliest appointment with a engineer on line which was two weeks ,contacted them by phone 50 mins to answer call ,arranged new appointment in a weeks time a Thursday ,took day off work and on the wed recieved a message on my phone that they where now coming Friday because i had 2 appointments in the system ?contacted them again another 60 mins on phone confirmed the engineer would come Thursday ,got up Thursday bzxi message said engineer would be voming Friday phoned baxi told me deffo not coming Thursday phoned D and G back said nothing yo do with them even though i paid them ? .i have asked for my payments back but have had no feedback yet a kknth after my issues and they have escalated my problems 3 times .No way would i recommend these to any one looking for cover”

Helpful Report

Posted 4 years ago

“Paid smartcard insurance for 2 years. Fridge started having problems so called out engineer. He was aggressive and insulting in front of my children and didn't even fix the problem. Children were terrified and I had tell him to get out. Complained same day and was told someone wòuld call within 2 days. Waited 3 weeks then called to find out no record of complaint. Eventually someone called to say yeah we won't send him again. I cancelled the policy, save up for a new applience instead of giving it to these thugs”

Helpful Report

Posted 4 years ago

“Boiler broke down , rang Scottish power was transferred to D&G . explained the problem &that I work in care & it was urgent for me to have hot water. I was told it could be next day & she would ring me back to confirm. Two hours later no return call so I rang back. Different person told me it should have been sent to logic & transfered my call . Went through the whole thing again explaining problems ,then was told it would be 4 day as they weren’t in my area before then. I said I wasn’t happy with that I was then transferred to the complainant department. I then spoke someone else who then booked me in for 4 days time as logic don’t work weekends!!!!!!!!! Why do these companies say 24/7 call out , & are happy to take money for a service they don’t support. Very disappointed”

Helpful Report

Posted 4 years ago

“Bad service engineer come out put a new heater in tumble dryer and it didn’t work ordered another one and another part had to wait another week engineer didn’t turn up 😡 now got to wait another week not bloody happy that’s 3 weeks without a tumble dryer and the lady wasn’t helpful at all on the phone baby crying in the background said we can’t help it when the engineers r unwell 😡”

Helpful Report

Posted 4 years ago

“Really bad customer service and they take too long by the time they fix my washing machine, if they do fix it I will have spent that much in lauderett fees I could of brought a second hand machine, or maybe a new one at this rate.”

Helpful Report

Posted 4 years ago

“Happy to take your premiums, failed to service my boiler for 2 consecutive years. I cancelled my direct debit and have been pestered by them to reinstate despite the fact they have failed to deal with my complaint. AVOID AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“We paid D & G a considerable amount of money up front to provide us with boiler care cover on behalf of Scottish Power. When the time came they failed to uphold the agreement. The engineer came and went without fixing the simplest of problems which was then confounded by D & G cancelling the agreement with immediate effect and informing us that they were condemning our boiler as being beyond economical repair. They still haven't explained to us why they did this! British Gas were called by us and they fixed it within two minutes of taking the boiler cover off. A fuse was re-seated. In correspondence with D & G they merely accept that they didn't provide the service we paid them for but haven't explained why they took the action they did. Nor do they offer any kind of refund for the money they took off us each month including the £19.50 they extracted from our bank account on the very day they let us down. The treatment and service we have received by D&G and indeed Scottish Power has been nothing short of disgraceful.”

Helpful Report

Posted 4 years ago

“Worse than Covid. I have been a reliable paying customer for more than 10 years now and have 3 different policies. When I need my washer dryer machine to be repaired, it seems an impossible task. I have already 6 booked appointments and my Hotpoint machine is still not working and it has been more than one month now. I called more than 20 times Domestic and General and Hotpoint to report and they only told me that I need to wait for another appointment - 7th time this coming Monday 26/10/20. I have already cancelled my NHS practice 6 times (taken annual leave) to wait for different incompetent engineers that cannot do the job! Domestic and General refuses to take responsibility and told me that I must keep calling and ask for more days off to wait for another engineer appointment. It is quite traumatic the whole experience and I also sent 4 letters of complain with no reply at all. Terrible and very unprofessional service.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General Reviews