Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.74

2.7 Rating 1,121 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a repair 6pm until 8pm only to receive a text saying 12.15pm until 2.15pm ( after waiting a week )”

Helpful Report

Posted 4 years ago

“Absolutely disgusting been with no washing machine for 2weeks they sent direct supplies to fix it came back in a worse condition than before they took it both companies are a rip off still waiting for my voucher as they have written my machine off everytime you phone there is a load of rubbish comes out if their mouths they just sit at home through this covid and get paid for nothing over 1 and a half hour at a time trying to get them to answer the phone while other genuine people have worked all through the covid actually doing some work not sitting comfortable in their homes would never recommend the both companies to anyone absolutely disgusting .”

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Posted 4 years ago

“Not worth it at all. Totally unprofessiona, terrible communication. Better off saving your money and buying a new machine. Took 5 weeks to repair my washing machine! Awful, awful awful. Feel totally ripped off as I've been paying for 6 years. Don't do it, do not do it!!!”

Helpful Report

Posted 4 years ago

“Absolutely terrible service. I've had a broken oven for over 3 weeks now, can't cook, door fallen off. Someone came around and ordered some hinges but the door had smashed so was no use. Since then im still waiting over a week for someone to come and repair my oven with glass constantly falling out, dangerous for my family with 4 kids including a toddler. Extremely hard to get past automated services and when you eventually do, nobody tries to help, they just keep transferring you to someone else when you finally get through. Im extremely dissatifies with this service, or LACK THEREOF and would NOT RECOMMEND using domestic and general. et a proper insurance company that cares. These lot will call you every day asking you to take out extra cover but then when you need something fixed WHERE ARE THEY???”

Helpful Report

Posted 4 years ago

“I was mis sold an aftercare agreement on an oven. I later found out because I have a new house, the oven didn't need any extra warranty as it was covered by KeepMoat. Domestic and General refuse to give me my payments back and to add insult to injury have also charged me £66.43 for canceling the policy!!!!!! Absolutely disgusting especially as I'm not at work because of covid!”

Helpful Report

Posted 4 years ago

“Absolutely shocking service!! I’ve been with this company for 15 years have had multiple appliances insured with them which I have now cancelled. Quick to take your money but when your appliance breaks down, they aren’t interested, always pass the blame and never listen to concerns raised. I’m escalating my complaint to trading standards and the ombudsman”

Helpful Report

Posted 4 years ago

“WHERE IS MY £400 PANASONIC STEAM CONVECTION OVEN AND MICROWAVE?????? WHY HAVE YOU KEPT IT? 3 FORMAL COMPLAINTS NOW TOLD YOU'VE LOST IT BUT WON'T CALL ME BACK. IT WAS COLLECTED 4 WEEKS AGO. I WAS THEN TOLD RUST ISN'T COVERED, RUST IS INSIDE THE SEALED UNIT DUE TO A FAULT WITH STEAM FUNCTION, NOT VISIBLE TO CONSUMER AS WE CANNOT BE EXPECTED TO TAKE A DANGEROUS WHEN OPENED APPLIANCE (SUCH AS A MICROWAVE WHICH CONTAINS RADIATION FOR GOODNESS SAKE!) APART TO SEE IF THE SEALED INTERNAL UNITS ARE RUSTY! I'VE NOT SEEN IT SINCE IT LEFT. 11 HOURS OF CALLS, 3 COMPLAINTS RAISED. NO ANSWER. COMPLAINTS CLOSED WITHOUT CONTACT. NO EMAILS. OMBUDSMAN NOW INVOLVED! AND I HAVE ASKED JOE LYCETT AND RIP OFF BRITAIN TO COMMENT. I'VE TRIED MY BEST! I HAVE HAD ENOUGH. UP TO AN HOUR ON HOLD THEN CUT OFF 11 TIMES. HAVING CHECKED REVIEWS YOU CAN'T CHANGE ON PROPER SITES I'VE FOUND THIS IS NORMAL FOR YOU! DISGUSTED. HORRIFIC COMPANY. SMALL CLAIMS COURT ACTION PENDING ALSO!! IN CAPITALS SO YOU'LL ACTUALLY LISTEN AND POSTING THIS TO EVERY REVIEW SITE I CAN FIND! WORST OF ALL, YOU KNEW THIS WAS A FAMILY WHERE TG3 ADULT HAS SERIOUS HEART AND LUNG ISSUES AND IS SHIELDING, OFTEN TOO UNWELL TO COOK HENCE BUYING AN ITEM SUCH AS THIS TO WARM ITEMS SAFELY! SHAME ON YOU DOMESTIC AND GENERAL!!!!!!!!!”

Helpful Report

Posted 4 years ago

“terrible service after paying them for years. Said they could not replace ballcock in header tank as it was corroded. I had a private plumber come out job done in under an hour cost was £95 for everything so what have I been paying for all these years. Have now cancelled plan. I am 76 and was without heating for over 2 weeks whilst they dillied and dallied.”

Helpful Report

Posted 4 years ago

“Can’t get an engineer. Policy cancelled and DD cancelled. Receded a call asking why. Told them they are rubbish. Offered me an engineer and I told them I had my washer fixed elsewhere. Since then three letters confirming I’m covered. Emails telling them NO I cancelled. Continues. Stupid”

Helpful Report

Posted 4 years ago

“Need to be able to put a Zero star rating. Have been a customer for over 10 years so have been happy. D&G have recently changed their payment system and will Not now accept full payment Only Direct Debit. How many companies can turn away money at the moment. Will Not be bothering with any appliance insurance from D&G in future and will be looking for a new provider.”

Helpful Report

Posted 4 years ago

“This company, is the worst ever, take money out ur account, and 6 weeks later, excuses excusesvstill no money, I Would Never use them again”

Helpful Report

Posted 4 years ago

“Have had a D & G policy for 4 1/2 years. Candy Washing machine has broken down error code pointing to needing a new motor. D & G advised me because of covid and due to social distancing they are doing reduced calls and the earliest engineer appontment is the 11th March which is in twelve days. Not quite sure what social distancing has to do with fixing a washing machine, needing to wash work clothes etc every day at the moment a possible two week wait doesn't work for me. They also advised I can source my own repairs up to £200 and they will reimburse me on receipt of the invoice. Spent 4 hrs being passed between D & G and Candy because D & G sell the policy but they don't have their own engineers and use the manufactures. So I am stuck with a useless D & G policy and a useless Candy 10 year parts warranty as the earliest engineer call is the 11th March. Sourced my own repairer who could call out tomorrow (Sunday) at 12 o clock phoned D & G to update them then they decide to tell me that the company I use has to be VAT reg. Sadly the repair I sourced is not and being extremely helpful gave me another two numbers to try which is more than D & G have done and I'm paying them. I explained to D & G that I understand what they told be ragarding their reduced calls due to covid but feel they have not made any allowance's for their reduced service with regards to their customer who is paying them having to find their own repairer because what I have found is that our local repairers tend to earn under the VAT threshold. Don't think I'll be bothering with any appliance insurance in future. Will probably have to order a new machine as AO can deliver on Monday 1st March.”

Helpful Report

Posted 4 years ago

“Intergrated fridge repair”

Helpful Report

Posted 4 years ago

“We have had a gas oven problem since July 2020, and are currently waiting for our call-out engineer number 6 to attend. Engineer number 5 said he would order some parts more than 2 weeks ago, we didn't hear anything in 2 weeks and so, I call D&G again, wait 50mins for the phone to be answered- go to the house to meet the engineer, then the circle starts again...waiting for this fix, then will stop my cover and direct debit and pay a man to come and fix. D&G used to be good, what has happened? - it takes forever at every turn, i have spent about a week just on the phone to them,,, don't go near them Regards Tracey James- if anyone from D&G is looking”

Helpful Report

Posted 4 years ago

“I have been calling D&G for a week now regarding my hob that no longer functions . My first 2 calls the guys were quite helpful , however I couldn't get any of their engineers out for over 2weeks wait , I was advised to find one from checkertrades which I did . Paid him myself and he wrote a report saying that my hob is unrepairable. I have sent all the paperwork to an address by email 2 days ago , no response from them so I have called again Only to be told could take 5 to 10 days to for them to get back to me after being told previously that should be contacted within 24 hours . When I called today I couldn't be put through to the department that makes any decisions. Meantime I have no way of making normal meals for my family and feel that having an insurance policy which I've had 18years and paid . Very disappointed the whole point of having insurance is for a quick and speedy resolution on important items in your home . They need to up their game . Blaming Covid for the lack of them making a decision quickly I'm sure if your at home or at an office working you can make a decision straight away .”

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Posted 4 years ago

“JUST DON'T DO IT, THE CUSTOMER SERVICE IS AT BEST APPALLING, NO ONE GIVES A DAMN AND THE CALL CENTRE WAIT TIMES ARE UNBELIEVABLE, YOU THEN, WHEN YOU EVENTUALLY GET THROUGH TO SOMEONE ARE TREATED IN SUCH CONDECENDING MANNER IT'S UNREAL. THE CALL CENTRE STAFF TREAT YOU LIKE YOU ARE WORTHLESS AND JUST DON'T GIVE A MONKEY'S. SIMPLE SOLUTION TO THE TONS OF ADVERTISING MATTER YOU GET THROUGH YOUR DOOR IS BIN IT, YOU HAVE BEEN WARNED. THEY ARE APPALLING !!!!!”

Helpful Report

Posted 4 years ago

“Please do not take any policies of any kind out with this company. I am in my late 40s and in those years I have never had any cause to complain about any company. I am an NHS worker, work long hours and expected that when I took cover out with this company in order to fix and look after my boiler - it was not the case. Domestic & General cancelled my policy due to my first repair being just £5 over their “first repair limit” which I was unaware existed and was not informed of when I took their policy out. Do not trust this so called service. If I could rate them as ‘0’ I would do. Go somewhere else.”

Helpful Report

Posted 4 years ago

“I would put a O rather than a star if i could. Dosmetic and General USED to be a reputable company but sadly not anymore. They may as well employ robots to do a better job than the empty headed staff that they use at the moment. Took all afternoon spoke to several staff apparently management don't want to speak to customers. Finally got in touch with the complaints department but the girl was too opinionated didn't listen just read from a script Despite having had policies for many years they lost it then found it then lost it again.. Don't waste your money signing up to this company. There are a lot of better ones out there.”

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Posted 4 years ago

“Awful company to deal with. Can't get through on the phones tried, waiting in hold for 2 hours and still they didn't answer. Paying for a monthly maintenance plan and cant even get a repair sorted. 5 days now without heat or hot water. STAY WELL AWAY FROM THIS COMPANY!!!!”

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Posted 4 years ago

“Don't bother, rubbish, waste of money”

Helpful Report

Posted 4 years ago

Domestic and General is rated 2.7 based on 1,121 reviews