Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thorough friendly engineer followed up when they said they would.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review! We're so happy to hear that our engineer provided you with thorough and friendly service, and that they followed up as promised. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you need any further assistance, we’re just a message away! Many thanks, The Domestic & General team

Posted 2 months ago

“When you book an appointment with domestic and general, the process is so easy. Pick a date and time slot, which isn’t too far in the future! Follow up calls and text messages are really handy. If they come and need a spare part, it’s ordered and sorted within a week or less. I think having a D&G Policy in place is great! I’ve been really happy on both occasions. My freezer needed fixing and so did my oven. Very happy with the service.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review, T! We're so pleased to hear that you found the appointment process easy and appreciated the follow-up communications. It’s great to know that you've had positive experiences with both your freezer and oven repairs. Your satisfaction is our top priority, and we’re glad to be of service! If you ever need assistance again, don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“Very quick response and respected my property and sorted my problem!!”

Helpful Report

Posted 2 months ago

Thank you so much for your lovely review, Julie! We're thrilled to hear that you experienced a quick response and that our team respected your property while resolving your issue. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you ever need assistance again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“They understood me and help me out no messing around thank u”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback, Very! We’re glad to hear that our team was able to understand your needs and assist you without any hassle. Your appreciation motivates us to keep providing great service. If you ever need support again, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“the engineer was respectful and fixed my washer without any problem ,i have use them all the time and have all my appliance's covered by them”

Helpful Report

Posted 2 months ago

Thank you for your amazing review! We’re so pleased to hear that our engineer was respectful and efficiently fixed your washer. It’s wonderful to know you trust us with all your appliances. Your continued support truly means a lot to us. If you ever need assistance again, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“The engineer was brilliant very impressed cleaned up afterwards”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that our engineer impressed you with his work and left the area clean afterwards. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you ever need assistance in the future, we're just a call away! Many thanks, The Domestic & General team

Posted 2 months ago

“Good customer service and the website is easy to use.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Jason! We're thrilled to hear that you found our customer service to your liking and that our website was easy to navigate. Your feedback truly means a lot to us, and we’re here to help whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“I was given a quick appointment The engineer informed me of the time she would arrive and did so. Friendly and totally professional.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re so pleased to hear that you had a quick appointment and that our engineer provided friendly and professional service. Your kind words mean a lot to us, and we’re here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 2 months ago

“I have degreased behind the cooker and both sides of the oven that's being recycled I hope this is to your delivery guys liking there is no grease where they will grab the sides of the oven to take it out of my home”

Helpful Report

Posted 2 months ago

Thank you for your attention to detail and for taking the time to degrease the oven! We're grateful for your efforts to make things easier for our delivery team. Your thoughtfulness is truly appreciated, and it makes a difference in ensuring a smooth experience. If you need any further assistance, please don't hesitate to reach out! Warm regards, Team Domestic and General

Posted 2 months ago

“Good service, easy to book an appointment, get things fixed very quickly. Happy with everything”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, O! We're so pleased to hear that you found our service easy to navigate and efficient. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent service , efficient and courteous engineer …no complaints”

Helpful Report

Posted 2 months ago

Thank you for your excellent review! We're thrilled to hear that you received efficient service from our courteous engineer. Your satisfaction is our priority, and your feedback is truly appreciated. If you ever need assistance again, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“Engineer explained everything he checked in my boiler service”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're so glad to hear that our engineer took the time to explain everything during your boiler service. Clear communication is important to us, and it's great to know you appreciated it. If you have any questions or need further assistance in the future, just let us know! Many thanks, The Domestic & General team

Posted 2 months ago

“Very amicable engineer did the work perfectly / cannot fault the wirk”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're so pleased to hear that our engineer provided amicable service and completed the work to your satisfaction. Your kind words motivate us to maintain our high standards and deliver great experiences. If you ever need assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Great service, easy to book, engineer arrived during the allotted time and was very friendly and knowledgeable.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear that you received great service and that our engineer was both friendly and knowledgeable. Your feedback truly motivates us to continue providing top-notch service. If you ever need assistance again, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“Anything that need repairs it's quick and easy to get it picked up from the house , then back again . TV screen broke and could not be repaired, I was given a refund on The TV .”

Helpful Report

Posted 2 months ago

“Anything that need repairs it's quick and easy to get it picked up from the house , then back again . TV screen broke and could not be repaired, I was given a refund on The TV .”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, James! We’re pleased to hear that our pickup process was quick and easy for you. We understand how frustrating it is when a device can't be repaired, but we’re glad to know that you received a refund for your TV. Your satisfaction is our priority, and we appreciate you taking the time to share your experience with us. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Mechanic arrived at scheduled time giving me updates. Machine fixed first time. However, mechanic discovered I needed a part for my washing machine which had to be ordered. This was done, a few days later it arrived and I was able to fit immediately.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, SJ! We’re thrilled to hear that our mechanic was punctual and kept you updated throughout the process. It’s great to know that your machine was fixed on the first visit, and we appreciate your understanding regarding the part order. Should you need any further assistance, we’re always here to help! Many thanks, The Domestic & General team

Posted 2 months ago

“Friendly and efficient.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review! We're so pleased to hear that you found our service friendly and efficient. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you need anything else in the future, just let us know! Many thanks, The Domestic & General team

Posted 2 months ago

“I have been with D&G for years I feel so safe when the insurance for my items my repair was all covered and done with in a week I just don't have the worry of items when things go wrong they are just a call away also their prices are good and that's why I have been a customer for so long.”

Helpful Report

Posted 2 months ago

Thank you for your amazing feedback, P! We’re thrilled to hear that you’ve felt safe and supported with our service over the years. It’s wonderful to know that your repair was handled quickly and that our team is just a call away when you need us. Your loyalty and kind words mean everything to us! If there's ever anything more we can do for you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Issue was fixed quickly & very professional.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review, Barry! We’re thrilled to hear that your issue was resolved quickly and that you experienced professional service. We truly appreciate your feedback, and it encourages us to maintain our high standards. If you ever need our assistance again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

Domestic and General is rated 3.1 based on 1,637 reviews