Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, unable to repair so replaced very quickly. I have all appliances covered.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful feedback! We're delighted to hear that you received quick service and a replacement for your appliance. It's fantastic to know that you have all your appliances covered with us! Your satisfaction truly means everything to our team. Many thanks, The Domestic & General team

Posted 2 months ago

“Never had a massive issue! If any repair takes to long they have simply replaced! Very happy and feel protected having insurance on my appliances”

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Posted 2 months ago

Thank you for your amazing review! We're delighted to hear that you feel protected and satisfied with how we've handled repairs and replacements. Your peace of mind is our priority, and we’re here to support you whenever you need us. Many thanks, The Domestic & General team

Posted 2 months ago

“Domestic and general are very helpful and accurate always there to help and advise you I never had any problem with them my all appliances are covered with them I will definitely recommend my family and friends to insure there appliances with them.”

Helpful Report

Posted 2 months ago

Thank you for your glowing review! We're delighted to hear that you find our team helpful and accurate. It’s wonderful to know that your appliances are well protected with us. Your recommendation to family and friends means so much to us, and we're here to support you anytime you need assistance! Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent insurance policy cover my fridge freezer. Used the website to log the issue, engineer contacted me straight away and a replacement ordered as they couldn’t fix my appliance. Really easy and extremely happy.”

Helpful Report

Posted 2 months ago

Thank you for your excellent review, Laura! We’re delighted to hear that you found our website easy to use and that our engineer was able to assist you so promptly. It's fantastic to know that we could help you with your fridge freezer replacement! Your happiness is what drives us, and we truly appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“what a Fantastic customer service..lots os time for you......thank you all at Domestic and General..”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're delighted to hear that you received wonderful customer service and that our team took the time to assist you. Your kind words mean a lot to us, and we’re always here to help whenever you need us! Many thanks, The Domestic & General team

Posted 2 months ago

“Really quick easy replacement if item is not repairable.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Nicola! We’re delighted to hear that you found the replacement process quick and easy. Your satisfaction is important to us, and we’re always here to help if you need anything else in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“Great service”

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Posted 2 months ago

Thank you so much for your fantastic review! We're delighted to hear you experienced great service. Your feedback means a lot to us, and we’re here to help with anything you need in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“Lovely gentlemen very polite would recommend”

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Posted 2 months ago

Thank you so much for your lovely review! We’re delighted to hear that our team made a positive impression with their politeness and service. Your recommendation means a lot to us, and we’re always here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 2 months ago

“Nice quick service”

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Posted 2 months ago

Thank you for your feedback, Alison. We’re glad to hear you appreciated the quick service. Your satisfaction is important to us, and we always strive to provide an efficient experience for our customers. If there’s anything more we can do to assist you, please let us know. Many thanks, The Domestic & General team

Posted 2 months ago

“D&G were exceptionally efficient when advised our washing machine could not be repaired. There was no quibbling over the claim and we received full support and guidance from excellent members of staff who helped us through the process. Likewise the delivery of a replacement machine was timely and efficient.”

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Posted 2 months ago

Thank you for your wonderful review, Paul! We’re delighted to hear that our team was able to provide you with efficient support and guidance throughout the process of getting your new washing machine. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your feedback. If you need anything further, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Very happy with the service”

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Posted 2 months ago

Thank you for your positive review! We're delighted to hear that you are very happy with our service. Your satisfaction is incredibly important to us, and we appreciate you sharing your experience. If there's anything else we can assist you with, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“I had an integrated fridge on a maintenance contract with D&G. After many years it faltered. D&G sent a technician to repair it, but unfortunately the problem remained. Another technician visited and advised that it was unrepairable. Without haste, D&G made me an offer to replace it with a brand new fridge and presented me with a selection to choose from. I (my wife) made a good choice from that selection and, very soon after, that replacement arrived. We are very pleased with that replacement fridge. The only downside was having to get a contractor to install the new fridge, who charged £70. I am happy with the service we received from D&G.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, B. Kirby! We're delighted to hear that you had a positive experience with our service, especially in the replacement of your integrated fridge. We always strive to make the process as smooth as possible, and it's great to know you and your wife are pleased with your choice. If you need any further assistance in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Seems to be good quality product”

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Posted 2 months ago

Thank you for your positive feedback! We're delighted to hear that you find our product to be of good quality. Your satisfaction is important to us, and we're here to ensure you have the best experience possible. Many thanks, The Domestic & General team

Posted 2 months ago

“Very good service if it can't be repaired, like my fridge/freezer they will replace ASAP.Had my new one within the week”

Helpful Report

Posted 2 months ago

Thank you for your excellent review! We’re delighted to hear that you received prompt service with the replacement of your fridge/freezer. It's wonderful to know we could meet your needs so efficiently. Your satisfaction is what drives us, and we truly appreciate your feedback. Many thanks, The Domestic & General team

Posted 2 months ago

“Absolutely brilliant service, and great value for money. Insured my old washer which they replaced with a brand new one, it was all very simple and I got to pick my own which was nice. I was honestly shocked that they did this, even though it had said they would. Great service”

Helpful Report

Posted 2 months ago

Thank you so much for your glowing review, Sharon! We're delighted to hear that you found our service absolutely brilliant and that the process of replacing your washer was so easy and enjoyable for you. It’s wonderful that you had the opportunity to choose your new machine, and we're thrilled we could exceed your expectations! Your feedback truly means a lot to us, and we're always here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 2 months ago

“5 year old washer/dryer was going to be too expensive to fix on warranty so D&G replaced it. Overall it was 4 days from engineer visit to receiving new appliance. Tuesday visit Thursday notification that machine couldn't be repaired and told to pick new appliance Saturday morning, 8 am new machine arrives. Simply cannot complain at that, at all! Top service.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review, Trevor! We're delighted to hear that our team provided you with top-notch service and that your new washer/dryer arrived so quickly. Your satisfaction is our priority, and it's fantastic to know we met your expectations. If there's anything else we can help you with, please don't hesitate to let us know! Many thanks, The Domestic & General team

Posted 2 months ago

“Amazing service”

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Posted 2 months ago

Thank you so much for your amazing feedback, Sharon! We’re delighted to hear that you experienced great service with us. Your satisfaction is incredibly important, and we’re grateful for your support. If there's anything more we can do for you, just let us know! Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent service would always recommend D&G”

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Posted 2 months ago

Thank you so much for your glowing review, Carole! We're delighted to hear that you had an excellent experience with our service. Your recommendation means the world to us and is the highest compliment we could receive. If you ever need assistance in the future, we're always here to help! Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent service”

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Posted 2 months ago

Thank you so much for your excellent review, Alan! We’re delighted to hear that you received the service you were looking for. Your feedback motivates us to continue providing the best experience possible. If you need any assistance in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Always got a great engineer and fast service.”

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Posted 2 months ago

Thank you so much for your glowing review, Doddsy! We're thrilled to hear that you've consistently received great service from our engineers. Your feedback inspires us to maintain our high standards and keep delivering fast and efficient support. If you ever need anything in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

Domestic and General is rated 3.1 based on 1,637 reviews