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Dorothy Perkins Reviews

2.4 Rating 257 Reviews

34 %

of reviewers recommend Dorothy Perkins

Company Reviews

2.4

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Dorothy Perkins Reviews

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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Dorothy Perkins 1 star review on 11th May 2021

Dorothy Perkins 5 star review on 18th February 2021

Dorothy Perkins 1 star review on 15th February 2021

Dorothy Perkins 1 star review on 17th September 2020

Anonymous

Anonymous // 01/01/2019

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“very unprofessional and lack of focus. waits more than 20mins to be attended to.takes long time to solve issues”

Posted 6 years ago

“Simply loved the coats i ordered... best quality and style...thankyou...”

Posted 6 years ago

“Brilliant prices, true size clothing that feels brilliant”

Posted 6 years ago

“Lovely clothing and good price. Very quick delivery. Good selection of items too.”

Posted 6 years ago

“excellent delivery service online”

Posted 6 years ago

“Lovely clothes at great prices. Good range of delivery options also”

Posted 6 years ago

“Good products”

Posted 6 years ago

“Excellent sizing of all the clothes i have bought from there i have only returned 1, button shirt gaped a little, apart from that i have confidence that when i buy clothes from here i know they are going to fit and no worries about sending things back .....love, love, love this shop”

Posted 6 years ago

“Excellent service as usual. Good sale prices and easy checkout process with 10% student discount as a bonus.”

Posted 6 years ago

“Excellent service as usual. Good sale prices and easy checkout process with 10% student discount as a bonus.”

Posted 6 years ago

“Easy to navigate the website to find what I wanted and was delivered promptly. Will be ordering from here again.”

Posted 6 years ago

“Great service, found me clothes and shoes in my size”

Posted 6 years ago

“I always use Dorothy Perkins, their range of clothes covers every occasion and they always have my size. The delivery is always quick and my parcel always turns up before expected.”

Posted 6 years ago

“Very pleasant staff at the Yate branch. They seem to love what they do. Happy to see staff that love their jobs.”

Posted 6 years ago

“Great clothes of good quality, good price and fast delivery.”

Posted 6 years ago

“I had an issue with an item which was only worn once and came apart in the wash. I took it to the local store and without hesitation they went above and beyond to find me the same pair elsewhere as they did not have my size. Once found they arranged for me to collect it from that store which is more convenient for me in a couple of days”

Posted 6 years ago

“Ordering was easy and the shoes are great value for money”

Posted 6 years ago

“Abit hit and miss. Sometimes qualitys really good then other times its cheap and nasty. Abit slow on refunds to.”

Posted 6 years ago

“I purchased 3 items for nearly £50, I had emails to confirm, inform of items dispatched and one for thanking me for collecting my items even though I did not collect them! After I telephoned them 3 times and following an investigation they informed me that one of their staff had released my items to another customer and that I would be refunded the amount. Following 2 more telephone call to them I still have not received my refund. I am yet again on the phone when I decided to log this complaint now this is completed I am still waiting, They are pants!!!!!!!!!!!!!!! Ann from Grimsby 11/7/17”

Posted 6 years ago

“Quick and simple ordering service. Free collection from local store. Able to select next day delivery. In store customer service was quick, friendly and super efficient!!”

Posted 6 years ago

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Dorothy Perkins is rated 2.4 based on 257 reviews