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Dorothy Perkins Reviews

2.4 Rating 257 Reviews

34 %

of reviewers recommend Dorothy Perkins

Company Reviews

2.4

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Dorothy Perkins Reviews

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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Dorothy Perkins 1 star review on 11th May 2021

Dorothy Perkins 5 star review on 18th February 2021

Dorothy Perkins 1 star review on 15th February 2021

Dorothy Perkins 1 star review on 17th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A variety of clothing, well set out in store, pleasant and happy to help staff”

Posted 6 years ago

“Dress for wedding”

Posted 6 years ago

“Large selection of clothes, regular money off discounts and free postage of you spend over a certain amount”

Posted 6 years ago

“Quick and timely order. Good communication”

Posted 6 years ago

“They have good quality clothes in a range of sizes. I like to shop there for office wear.”

Posted 6 years ago

“Helpful, friendly staff”

Posted 6 years ago

“Quick and easy delivery to store. Easy process to pick item up”

Posted 7 years ago

“Excellent delivery time, prompt refunds, products are accurate to how they appear online”

Posted 7 years ago

“Ordered was received promptly and easy enough to make a return”

Posted 7 years ago

“There website is always easy to use checkout and everything, quality good, also usually purchase stuff in the sales getting a good bargain. Easy to return if need be but usually very satisfied with my purchases.”

Posted 7 years ago

“I am really distressed that I spent a total of $44 in shipping charges: $10 to get a pair of $45 shoes and then spent an additional $34 in return shipping because they are too big and smaller size is not available. The customs form I had to fill out was onerous and time-consuming. What a terrible experience trying to do business with Dorothy Perkins!”

Posted 7 years ago

“DP used to be my fav store till I discovered their shocking lack. Of quality control of products. Two blouses bought had sleeves which were mismatch in cutting. Frustrating will notbe buying anymire items from them.”

Posted 7 years ago

“Bought a pair of trousers, wore once and washed once - fabric belt began to fray and come unstitched. Quality absolutely lousy - would take back but lost receipt. Considering their clothes are not cheap, not worth the investment of buying anything.”

Posted 8 years ago

“Absolutely horrendous shopping experience. Collected parcel from Derby Intu store. No invoice in parcel, store refused to accept items back and produce refund with the confirmation email print-out. Given a 'customer services' number, on hold for 25 mins of the 30 min phone call, charged £6.20 on my phone bill. Was told after being on hold that they should have accepted it back in store (wasted trip to town). Sent a returns label via email. Received my refund over a week later after emailing again. Yesterday received an email saying chat I would receive a CHEQUE?! for my £6.20, and on that email they couldn't even get my name right....”

Posted 9 years ago

“can't deliver my parcel on time so have refunded my postage cost and emailed me to let know. Great customer service”

Posted 10 years ago

“Great customer service”

Posted 10 years ago

“Even though my order got lost on transit, the customer service from Dorothy Perkins was great to me and I'll definitely repurchase. Thanks!”

Posted 10 years ago

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Dorothy Perkins is rated 2.4 based on 257 reviews