“Difficult to get assistance from customer service and very unresponsive.
Was also charged a different amount to what was on my invoice and they could not give me a response as to why. Will not be purchasing from them again!”
“No issues with product but I paid for a subscription for two items yet only received one, my order now says ‘fulfilled’. I have sent two email inquiries regarding this and have yet to receive a response.”
“Took a full week from ordering until order was dispatched, thankfully once the goods were actually with the courier itself delivery was prompt, unlike getting the actual product dispatched.”
“I am still waiting for this replacement order. It meant to replace my longstanding subscription order from 8th March.
Questioning how secure our information is when my order was incorrectly posted to someone in Northland and I am in the Waikato. NZ.
Unhappy customer still waiting for what they paid for.”
“This was not what I was expecting. I use Silk Caramel Coffee Creamer in the USA and I was hoping this would be similar. It wasn't. I didn't care for the taste or texture. There was nothing "creamy" about this "creamer."”
“I made and order and received items that I did not order. I have been trying for a week now to have this resolved and have my correct order sent to me but my emails seem to go unanswered.
I love Dose & Co products but this experience has been very frustrating.”
“I love this product but I never got a response when I reached out to the customer service team with a delivery question. I have also found that the average delivery is pretty untimely (10+ days with little to no tracking updates).”
“My order did not arrive and and I had to chase it up 3 times and ask for my money back before you agreed to send out a replacement. In the end I had to wait a month. Not good.”
“Poor.
I was charged $34.39 on July 5, 2023 for dose that was not delivered. I have contacted Dose about it but so far no response.
My email: ssr_inz@yahoo.com
Name Sathurappan Sunder Rajan”
“Protein powder arrived with a large dent in the tin cracking the inner material. I won’t be using the product now incase of contamination. Not Dose & Cos fault, though packaging could have potentially been better to avoid this.”
“Have always ordered collagen powder from Dose and Co but haven’t had the best results lately. The powder is really hard to mix into my coffee and is quite lumpy no matter how much I mix it. The peach collagen is definitely not very nice. It’s really lacking in flavour.”
“I love my product so far however it was a bit gutting receiving the wrong order then having to wait a while for a response and actual product to show up.”
