DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,254 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery attempt, left parcel at a shop 30 minute drive away. I have 7 days to pick it up but I cant as I am not available and dpd wont redeliver. Joke.”

Helpful Report

Posted 2 years ago

“If by some miracle they do deliver anything it will arrive broken. Worse logistics company on earth.”

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Posted 2 years ago

“I have been trying to get a fridge delivered by dpd, I reviewed after last problems. I got yesterday off and tracked the delivery right to my road, i waited a while. I then got a message saying couldn’t deliver. I actually got through to a decent human who sympathised and arranged for delivery today. Another day off work. After all the hassle and days off to get my fridge delivered. It was delivered today, both the packaging and the fridge were badly damaged, looks like it has been dropped from a height and more than once. I have lots of photos. I have now had to cancel and start again. I am very stressed and angry with this service and would like to make a formal complaint, but no one will give me an address. This company should be shut down or totally restaffed”

Helpful Report

Posted 2 years ago

“Company has really gone downhill over the past few months (my experience). There was a time when I used to rate DPD the highest, they are now the lowest out of all courier services in my estimations. My poor experience was mainly down to the drivers. Disregard of safe place specified, little or no attempt to ring the doorbell or knock the door. To then be told my parcel will be left in a safe place? What is the point in making effort to specify a safe place, paying premium for delivery and express delivery. To then have to collect yourself... defeats the purpose of paying for express delivery right? This experience has happened to me once and also my wife once, over the course of this month and December last year. Customer service reps offer zero help and no resolution or assurances. More of a "can't do anything about it" attitude. No effort or assurance to escalate as an official complaint, even when prompted and asked to. Have no issue with any other courier. They always leave in the specified safe place or make a real effort to knock, ring and wait at door. The only time myself and my wife have ever had to collect, is with DPD.”

Helpful Report

Posted 2 years ago

“Didn't bother delivering my Amazon package today. They subsequently sent text saying 'Sorry we missed you, your driver ALFRED won't be back today. We'll be back on Mon 09 Jan'. I was in all day and received no call from them. Poor performance.”

Helpful Report

Posted 2 years ago

“I do not want to leave one star. I arranged yesterday for my fridge to be delivered today, I got the message today saying it was coming today as arranged. I waited in all day, I’ve Just been on the phone with them through the app as instructed. they’re delivering it Monday 😤 I’m working. I told him I’d waited in all day for this. He said he’d check, he came back and said I could pick it up from the depot. I said it’s a fridge I can’t pick it up, delivery was agreed for today, it says it’s in the depot, and I’ve waited all day, he said is there somewhere they can leave it? I said it’s a fridge. He said (not for the first time) there’s nothing I can do. I asked for another number for either dpd or head office he said no there’s nothing I can do it’ll be delivered Monday. Their help section on the app just tells you to phone this unhelpful number. Might claim for spoiled food. Angry is an understatement .If you want to receive your parcel Don’t ever choose dpd”

Helpful Report

Posted 2 years ago

“Stayed at home for the time slot. Nobody called, nobody rang. Got a message to go and pick it up from god knows where, as it seems I wasn't at home for them. Litteraly, my phone number is given for that reason. Ffs.”

Helpful Report

Posted 2 years ago

“I would leave zero stars if I could. Delivery driver "attempted" delivery 3 times, each time taking a photo of a nearby store. I advised DPD support that this was clearly a Co-Op, not my house, to which they said they would inform the driver and have the parcel delivered next day with the correct info. Day 4 came and I get an update that the parcel is being sent back to sender. I once again contact customer services who tell me that they can't do anything as it's a customs issue (despite already being in the country and out for delivery multiple times) and it's actually the government who decided to send it back. This is not the first time I have had to chase something up because someone hasn't done their job properly. It's either one of two things. One: drivers are too incompetent, or two: drivers are too lazy. Either one isn't good for DPD. DPD, do yourself a favour. Stop hiring useless drivers who don't care, or alternatively, stop demanding ridiculous delivery quotas to protect your profit margin, I'm sure half these drivers don't bother because they realise they can make a quicker delivery elsewhere. Absolutely useless.”

Helpful Report

Posted 2 years ago

“This company should not and will not survive. They set a new level for poor service.”

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Posted 2 years ago

“I needed some stuff the next day and paid 10 pounds extra for next day delivery and suddenly the next day I got a msg that they couldn't reach me and will leave the parcel to some shop the next day. I was at home all day long, now how is it my mistake if the driver can't even understand how to press the bell. I contacted customer service which was even worse. They told me the driver has attempted once and will leave the parcel at some random click and collect. Deliveries have become a joke”

Helpful Report

Posted 2 years ago

“Failed to deliver my parcel for nearly a month now. Can't speak to anyone to actually resolve the issue, parcel just sitting at Stoke Depot. Avoid like the plague.”

Helpful Report

Posted 2 years ago

“Told parcel had been delivered on 31.12.22, but nothing arrived, rang DPD, told error at their end with scanning would redeliver, next day. Waited in all day, nothing arrived. Rang DPD again, told another error at Depot and Parcel now being delivered, NOTHING ARRIVED Rang DPD again this time told parcel has been returned to my original purchasing company. Original purchasing company still have not received it back after a week, so I can not get a refund or the parcel re delivered to me. DPD are useless, why people use them is beyond me. All foreign people talking on their phones and you have to keep getting them to repeat everything because you can not understand what they are saying, I listed all their names after speaking to them and everyone had to spell it, as everyone is foreign. Like everyone else I would give a minus star rating if I could. Who pays for my time sitting waiting for a parcel and all the calls I have had to make to DPD and the original company I made the purchase from, NO ONE DPD management need a shake up to get this company back on track. Pointless building mega depots if they don't work as they should, it is a disgrace. This sums it all up, just got a text saying call DPD for an update on your delivery and hear about our great service !!!!! It is not even a service let alone great.. DO NOT USE THIS COMPANY IF YOU WANT A PARCEL DELIVERED, YOU MIGHT NEVER SEE YOUR PARCEL AGAIN It will cause you more time, energy, hassle and phone calls than it is worth”

Helpful Report

Posted 2 years ago

“paid for next day delivery 5 DAYS LATER NO SIGN will never use again”

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Posted 2 years ago

“Dreadful service. Sent me email which said parcel delivered & photo was black!! Rang (must be an oversees call centre hard to understand) and told them I was in and no delivery man came into street. After call email arrives to say parcel is at Stoke depot! Miraculous how parcel suddenly makes its way to depot! And there it still sits a week later. Would give no stars if could.”

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Posted 2 years ago

“I would like to know why by very bad report on your company is not on recent reviews. I wished I could have given 0 stars you are not worth any more.”

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Posted 2 years ago

“My rating is -5 not even good enough for zero. There’s LIES, loads of RUBBISH and lack of care. So no point complaining to DPD complain to companies sending with them and request other couriers ‘ better ones’”

Helpful Report

Posted 2 years ago

“Wish I could give zero stars. Once again I havd a parcel which should have been delivered yesterday. Tracking said it was on route to pick up point. Now says it is at Stoke. Happened several times before and I never ever received the items Absolutely rubbish company.”

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Posted 2 years ago

“Pointless writing down what they did wrong…but why do they still exist as a company god only knows”

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Posted 2 years ago

“Held a package hostage in its Stoke Depot since the 17th Dec 2022. They are not delivering now until 3rd Jan 2023 at the earliest. You get multiple messages stating an unexpected delay, this is a lie as it has been planned that way. This company has zero respect for its customer base.”

Helpful Report

Posted 2 years ago

“One star is the lowest I can give. Should be able to give a minus for service. Ordered an assortment of Yorkshire cheeses, cold meats etc for Christmas. . Despatched from Wensleydale in good time. Website said sent to Jarrow depot (near me) Next comment on website said sent to Birmingham (200 miles from me.) Next comment would be delivered to Hebburn depot and delivered to me on 24th. This stayed on website until 4.05pm when comment said not getting delivered. Next comment 28th December unable to deliver perishable goods. Apparently if not delivered within 60 hours they have to be destroyed. Raging mad. Wonder whose Christmas tree my food was sat under, thanks to DPD it wasn't mine”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,254 reviews