DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,254 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give zero stars if this option was available. Modern day Dick Turpins paid for express delivery (1-2days) still waiting on day 5 with no confirmed delivery date”

Helpful Report

Posted 2 years ago

“This is the second parcel that DPD have not bothered to deliver. One from the 5th December and another from the 20th December. What a shambles of a Company. A total disgrace and should not be in business. This was meat for Christmas dinner and nothing. No contact whatsoever. They take on Parcelforce work due industrial action and let their regular customers suffer. My sympathy is with the shipping outlets that have to issue refunds due to DPD incompetence, and these are small businesses. Hang your heads in shame DPD, You are shocking and I truly hope that you go bust. Have emailed the CEO Elaine Kerr and she has not bothered to reply so shows how much she cares. Received an email from their complaints department promising contact within 5 days to discuss a resolution. Absolutely nothing. Am I surprised? Not at all. The Stoke depot are horrific and the staff do not deserve to be dealing with the public as their attitude is dire. I now check which courier a store/outlet uses before I buy and if it's DPD I say Thanks but NO THANKS.”

Helpful Report

Posted 2 years ago

“Bought a phone from Apple, due to arrive 6 days ago. I get a daily message saying it will be out tomorrow, still not here. Customer service unable to help, can't give any further information. This is for my business, but it doesn't matter to them. Under resourced at all levels, the CEO is responsible and should take personal accountability for getting it so wrong, ruining business, health and Christmas for many.”

Helpful Report

Posted 2 years ago

“Avoid this company. Been waiting for a parcel for 8 days, that was sent next day. Every day we get an e mail with a delivery slot, only to receive another later saying it was not possible to deliver your parcel. No explanation. Customer service was useless. Apologetic but unable to do anything regarding service recovery. They were unable to speak to local depot, and not possible to go to depot to collect in person. Avoid if possible.”

Helpful Report

Posted 2 years ago

“Very slow delivery service.”

Helpful Report

Posted 2 years ago

“I can't understand why the companies still using dpd”

Helpful Report

Posted 2 years ago

“DPD, Your company has the worst delivery services I've encountered both personally and official level. The most recent on being, first attempt your driver lying with an apparent attempt to deliver a parcel yesterday whereas he/she never turned up. And after being to your teams on the phone for over 30 mins yesterday I manage to re-direct the parcel today and a driver named Raivis who delivered the parcel to the wrong address and I am yet to find out which house the parcel was delivered to. Rubbish service and I will never recommend DPD to both of official and personal level to anyone.”

Helpful Report

Posted 2 years ago

“DPD used to be good, awful service perishable parcel not delivered, no feedback. Supposed to be damaged yet out today, still not here within their time slot. Feel sorry for the firms using them.”

Helpful Report

Posted 2 years ago

“Their trite excuses speak for themselves. This is a pestilential company causing anger, worry and stress to thousands of people at the worst time of the year. They should lose their licence to trade.”

Helpful Report

Posted 2 years ago

“Awful service worst delivery company ever. Will not buy anything from a company that uses dpd in future”

Helpful Report

Posted 2 years ago

“My dad relies on his Omnipods to control his diabetes. You sent an email saying you were delivering his Pods today. They waited in all day for me to receive an email saying sorry we missed you! Seriously, they have been in all day! You have some lazy drivers that can’t be bothered to deliver! Well done, when my dad relies on his Pods for his diabetes. You should be ashamed!!!!!!”

Helpful Report

Posted 2 years ago

“I have been waiting for my parcel since 01 Dec 2022. I receive an almost daily message around 4.30pm advising 'We're sorry, your parcel has been delayed due to an unexpected issue' we'll deliver tomorrow time slots provided before 11am. I have been in regular contact with the company I ordered from, who say the parcel does not seem to have left the Nottingham depot yet. I feel sorry for the companies using DPD as they are making them look bad and their customers are having to contact them for as you get nothing from DPD. I did laugh when I saw the number of 5 star reviews and can only assume that 80% of them are not genuine reviews. I have now had to change the delivery address as it was originally going to a work address (so someone is always there to take it in). I have been told DPD are working 7 days a week, which means I have currently been waiting 3 weeks for my parcel. I would not have allocated them one star, but to enable to post my review it's the lowest I can give. Avoid if you can.”

Helpful Report

Posted 2 years ago

“Bought a Lego set from Lego's official site. It was handed to DPD's data center on the 15th and from that date the tracking only states the parcel is in transit. DPD's contact informations were difficult to find and after contacting they just gave a vague answer and told me to wait. This was meant to be a Christmas gift and now it probably won't arrive in time since the tracking service states it currently is in transit in the Czech Republic (I'm very far from CZ). Poor customer service and delivery time.”

Helpful Report

Posted 2 years ago

“Deceptive, unrealistic and uncontactable. DPD were meant to be the better of the couriers. Alas with Royal Mail making everyone’s lives a misery DPD over extended themselves taking on more than they could manage. My kids ps5 has been at the depot for 5 days. I can’t collect it because the option isn’t there. I’ve no idea what state it’s in or if it’s been earmarked to go missing or chucked in a damp corner. I’ve lost my Dad and my wife this year and this was meant to be something to cheer my kid up but I doubt it will be here for Christmas. I bought it on a payment plan that I’ve already made the first instalment for. I don’t blame the drivers they are under massive stress but I do blame the complete lack of planning and consistency in not promising something you can’t deliver. I will actively avoid retailers using DPD off the back of this as I don’t trust the delivery. For anyone at DPD reading this… don’t lie to your customers and send false hope, be honest, be accountable and make good on your promises. Your drivers are innocent but you may well have wrecked many Christmas gifts due to poor planning and a lack of integrity.”

Helpful Report

Posted 2 years ago

“Parcels promised every day from last wed. Parcels in a loop. Liverpool depot in meltdown and no customer service. We wont forget this DPD in the new year. We and our supplier will not use u again”

Helpful Report

Posted 2 years ago

“Horrendous service, no customer service whatsoever, emailed the CEO - Elaine Kerr (email address on CEO email address website) & no reply. The package is for a time sensitive food package that was meant to arrive at 10am Friday 16th, it is now 19.00 Monday 19th. Even if it arrives the question now is will it give whoever eats it, food poisoning... It's was supposedly a gift to a friend who works for a well known consumer affairs business!!!! They will not respond on live chat, phone, email, instead practicing that well known process called "Head in Sand".”

Helpful Report

Posted 2 years ago

“Absolutely brilliant service, I dropped a parcel off late on Sunday afternoon in Cornwall it arrived the next morning in Birmingham. I don't know how they managed it with 5 days to Christmas. Perfect!”

Helpful Report

Posted 2 years ago

“What the heck has happened to DPD? Two weeks ago you were riding the wave of reliability, but the decline is so dramatic and rapid, I wonder whether Truss or Kwarteng is interning with you? I have been waiting six days for a package, received at the local depot, and 'Your parcel has been delayed due to an unexpected issue ... your new estimate is [insert next day]'. After two days I think you should have got to the bottom of 'unexpected'. Reading some of the other woeful stories of DPD's recent performance I am, thus far, having an easy time. I have asked the vendor to query this with their DPD account manager: they consider this unacceptable to be fobbed-off daily, and to have their business damaged by DPD's poor fulfilment. There is, as other reporters have found, no easy means to speak to a human at DPD who could offer clarity and reassurance, which adds to the frustration. I have previously used DPD to deliver items, but have no choice, on the back of this poor performance, to look into alternatives who have taken on a manageable workload and not imploded. Two stars: why not one? - I still have a recollection of how good DPD was from just a few weeks ago.”

Helpful Report

Posted 2 years ago

“I own a small business in the West Midlands. Like many companies, we buy parts and equipment from China from time to time. Usually this is large capital equipment and we use specialised couriers, however we ordered some small parts from a supplier which were dispatched on 23.11.2022 via DPD express and the expected delivery date was before 05.12.2022. There were three small boxes, all exactly the same sent as part of the same consignment, all labelled correctly and clearly. We received one box only on 14.12.2022, 9 days late. Up until this point the tracking number didn't work at all and just returned a 'We have received your order but not yet your parcel' message or words to that effect. After the delivery of the first box, the number started working and displayed a 'Return to consignor has been requested' status, along with a long history of various movements including two 'We missed you' events. Two of the boxes they were now attempting to send back to our supplier in China. They obviously didn't miss us, it is extremely clear where we are located and both reception and good inwards areas are clearly marked. I believe the driver didn't realise that there were two additional boxes in his van when he delivered the one box and then just didn't want to deal with it afterwards. After our supplier had been chasing them and attempting to get this issue fixed, we received another of the boxes on 19.12.2022. The third box is still somewhere in their system being returned to sender, so hopefully this turns up at some point. We also had another delivery sent from a local supplier on 15.12.2022 for some small parts in two boxes. Both boxes were broken open by DPD and parts spilled on the floor. They bagged them up and delivered them to us, however a quantity were missing. Customer service is useless. I was lied to on the online chat after I questioned what was happening by them acting as if they could not see any of my messages (as others on here have indicated). I do not see how a company can possibly be this bad and get away with treating customers as they do. Just for comparison, we had another consignment of exactly the same parts from our Chinese supplier shipped via UPS on 09.12.2022, which arrived on 19.12.2022 within the 3 hour timeslot which was given to us. The only difference that instead of 3 boxes there were 10 boxes. All arrived on time and without damage and the driver was polite and obviously professional, so you can't even blame the current climate when DPDs competitors are performing fine. Stay away.”

Helpful Report

Posted 2 years ago

“Next day service for a Guitar. 14 days later and it's still in the Birmingham depot it was on day one, with no movement. Keep getting the same "sorry for the delay" email day after day. There's really no excuse for no movement in 14 days. I don't hold out much hope for the guitar arriving in one piece now. DPD, this is criminal. You accept the business, you take the booking and pocket the money, but don't deliver. 14 days!. Is there even an excuse for a 14 day delay?. I'd love to hear it. Oh!, and I can't contact you, because you've a cleverly constructed website that keeps customers going round in circles!, and you don't answer the phone. Nice tricks!”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,254 reviews