DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,255 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,255 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“Next day service for a Guitar. 14 days later and it's still in the Birmingham depot it was on day one, with no movement. Keep getting the same "sorry for the delay" email day after day. There's really no excuse for no movement in 14 days. I don't hold out much hope for the guitar arriving in one piece now. DPD, this is criminal. You accept the business, you take the booking and pocket the money, but don't deliver. 14 days!. Is there even an excuse for a 14 day delay?. I'd love to hear it. Oh!, and I can't contact you, because you've a cleverly constructed website that keeps customers going round in circles!, and you don't answer the phone. Nice tricks!”

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Posted 2 years ago

“Before Christmas ordered High Valley product, like iPhone power tools I never received. My items drivers have delivered one of the hidden somewhere else, then once called stolen so I’m out of my pocket and I recommend never to use DPD anymore.”

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Posted 2 years ago

“What can I say about DPD Delivery service. Have been waiting 19 days for Middelton sorting depot to take golf club to Morrisons Bredbury 20 mins away. Final got a e mail saying club at Morrisons Bredbury. Went today to pick it up club snapped in half. Now to break a graphite shaft it needs to have been stamped on. Phoned Cash for clubs who I bought this from who are brilliant and said send it back and we will send you a refund. That will cost them price of club and postage. DPD Are a appalling company and I will be sending there MD a little e mail to tell them the service I have received from Middelton branch. Do not use this service look first at my reviews 3 including this one plus all other reviews.”

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Posted 2 years ago

“Never, ever use this company or you will only regret it. They want your money but dont care about delivering. I paid for a doorstep delivery to my sister who lives in Weymouth and is housebound. She left her gate open so the courier did not need to use the intercom. She lives in the first ground floor flat, but he just couldnt be bothered. A neighbour found his calling card on the floor outside stating she needed to travel 1.6 miles to a pick up point. She is housebound which is the whole point of this doorstep delivery. They dont care, dont have a customer service to phone, and I got a no-reply email stating delivered and closed. She had to pay a taxi driver both ways to collect the parcel for her. Absolutely disgusting, please dont use them you will only regret it.”

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Posted 2 years ago

“Shocking days out for delivery then it’s not then customer service said stay home it will be out in the next few days”

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Posted 2 years ago

“Appalling company, if i could leave zero stars I would. As others have said, parcel delayed for days and days and days. Every day I get an email and text to say there 'is an issue in the warehouse'. Online chat bot is useless, just tells you the same thing. If you manage to find the number to call, it just rings and rings. I've gone back to the big retailer now asking why they just such a dreadful company.. awaiting a response. I needed these items urgently for my children for this terrible weather. Totally terrible, how are they in business...”

Helpful Report

Posted 2 years ago

“I’ve often found DPD to be very good however what I have now realised is when there is a problem it is a catastrophic nightmare of a company to deal with. I bought a new phone and got into debt as mine is beyond repair and EE sent it to the Swansea depot. It was meant to be delivered the next day. Firstly after 3 days of a parcel not being delivered when every day the tracking told me it would be I got an odd message “delivered to depot pod”. This later turned out to be that it had been stolen /lost. EE investigated and then sent me another phone, but here we are again ‘an unexpected delay in your area is the message I get’. The chat function is an automated useless robot. If I ring them I get a customer services who will admit to me that that they are only employed from another country to be a contact for DPD but I can’t actually speak to DPD or any depots only the sender can do this. Even tho I’ve paid for it. So now I still don’t have a phone, can’t speak to anyone about it, am expected to wait in every day as I need to receive it. Useless. I offered to collect it from the depot but because of made up Covid restrictions I am not allowed. I will never use DPD again I’m disgusted”

Helpful Report

Posted 2 years ago

“DPD have now had my parcel at their depot for a week. Each day they say they are sending it out, but never do. I have contacted customer services, they say a manager will phone back but they don't. I am willing to come and pick it up myself, but they don't allow this anymore! I have contacted the sender, but they are having no joy over this. They are just holding my parcel and won't help me to get it. I will continue to write as many reviews as I can until they start paying attention.”

Helpful Report

Posted 2 years ago

“Cooker door broke so ordered a next day replacement from Xanussi who used DPD. On the Tuesday i was horrified to get home to find a picture of our fragile parcel outside an unidentified persons house! So despite an accurate address, my three words to pinpoint delivery to 3m location and a photo of my house the driver dumped it it turns out on the opposite side of the village. This was then. Retrieved back to the depot where days later and multiple calls later it still languishes. So I ordered a replacement from zanussi. This was due for delivery yesterday. We had a time slot and a delivery number. We were delivery 121 and when it got to job 84 we watched in horror on the app as the driver left the village and went back to base … app said “ our driver is running late but will be with you soon”….. when 2025!’n So all the family are arriving this morning to celebrate Xmas early as daughter has to be in Spain for real Xmas …. No working cooker thanks to DPD donuts cold chicken ……incompetent handling of not one but two urgent packages by DPD. Meanwhile Amazon continue to deliver next day on time to correct address . Shocking and I’ve told everyone I can !”

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Posted 2 years ago

“Congratulations DPD you have received my very first negative review, which I will most definitely be posting everywhere I can think of. I was tracking my parcel extremely dilligently.After 12 odd hours at work, I come home and track my order while I am number 35 and he is still at 25. I stop doing literally everything for half an hour and keep watch as I get closer to my number. Then as I reach number 34 I rush downstairs to receive my package ( which takes less than a minute), only to immediately receive a notification that my driver has missed me and left! Either there is a huge mismatch between tracking and where the driver is actually at. Or I can only assume the driver simply took a picture of the house and left. There is no way he could have come over and missed me in such a short duration. It is ridiculous to me that you would expect a customer to stand outside waiting for their delivery, in these subzero temperatures anymore than just before their order. What is even more ridiculous is that you cannot be bothered to call me when the delivery has arrived or just before the delivery, when you clearly have my number! And everything is automated, I cannot even call the driver to explain that I have been waiting for him. Absolutely horrible service. Cannot un-reccommend this service more.”

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Posted 2 years ago

“Absolute rubbish. Customer Service non existent and website rubbish. I booked a parcel to be delivered within the UK from a local pickup point. Details of the parcel - sizes and weight - were given and cost priced accordingly. Took the parcel to the pickup point who told me DPD driver wouldn’t accept it because it was too big! It wasn’t a large box at all 58x31x35 cms. That was just the beginning of the problem. It proved ABSOLUTELY IMPOSSIBLE TO SPEAK TO ANYBODY IN DPD ABOUT THE PROBLEM. (DON’T BOTHER RINGING THE NUMBER YOU CAN FIND ONLINE BECAUSE NOBODY SPEAKS TO YOU OTHER THAN A ROBOTIC RESPONSE TELLING ME THE STATUS OF YOUR PARCEL). I EVEN TRIED TO SEND A MESSAGE USING THEIR OWN ONLINE FORM BUT THAT WAS REJECTED AS WELL. So, in the end I decided to cancel the order - and more problems arose. I found that the only way to do that was to set up an account!! (I hadn’t set up an account when ordering). Having done so, it informed me that the refund would take up to a week if it passed all of their checks!! I am still waiting…. I subsequently booked with Evri who collect from my home and deliver to the required address and the cost is about the same. SO, IF YOU ARE THINKING OF USING DPD MY STRONG ADVICE IS DON’T DO IT UNLESS YOU WANT A LOT OF TIME WASTING (3 hours so far) AND AGGRAVATION.”

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Posted 2 years ago

“Since Monday my son waited his PlayStation 5 and after many delays unfortunately today DPD delivered possibly to wrong address and wrong person or on my opinion driver still the parcel because I went to the place showed on the app for the delivery but found nothing. The worst Christmas for my son because I haven’t money to buy anything else How dare DPD to ruining children dreams!!!”

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Posted 2 years ago

“My parcel should have been delivered on 2/12; it is now 16/12 and still hasn't been delivered! Every time it says it is being delayed because of "an unexpected issue in your area" even though I have seen many DPD vans in my area! I finally got an hour time slot on 7/12, however, the driver "couldn't find my address" even though he wasn't even in my area! Just being plain lazy! Every time I contact customer service they say the same excuse each time that they are backlogged from Black Friday. I have zero hope that it will come before Christmas!”

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Posted 2 years ago

“Truly terrible… I was expecting my parcel on Tuesday 13th Dec, the one hour time slot was the only time when there wasn’t anyone at the house I used their system to change address to my work address and was told it would be delivered the next day… On Wednesday 14th I had a text saying that my parcel would be delivered before 22:00. No hour time slot. At 14:00 the DPD driver arrived with other parcels but not mine. When I enquired he said that he didn’t have it and he was the only driver in the area that day. My place of work shut at 16:00 and I still didn’t have my parcel so called the call centre and got through to a lady who escalated the request to find my parcel. She told me that I would get a call back within an hour. I got a call from a man who said that he was the depot manager at Swansea. He told me that my parcel was out with a driver who was off tracker so he couldn’t tell me when my parcel would arrive. I asked if I was expected to wait in the dark and cold until the driver turned up and asked what would happen if the driver didn’t come at all. He told me that it was likely that the driver wouldn’t arrive because they could run out of driving hours… as a coach driver I know that you can’t be on tachograph and off tracker so this didn’t add up to me… the manager told me that if I delayed delivery until the next day he would make sure that my parcel would arrive “at a reasonable time during working hours” to which I agreed. Shortly after our conversation I had a text to say my delivery had changed to Thursday 15th. On Thursday 15th I waited and checked the tracker which was still saying it was out for delivery until 18:00 when my place of work closed and the tracker changed to say that my parcel was being returned to where I bought it! My item was worth about £550 and the money won’t be refunded for two weeks after returning to the company I brought it from, not to mention it was limited stock… this means that I can’t find a replacement item and even if I did I wouldn’t have the money for it until after Christmas anyway! This is truly unacceptable and has utterly destroyed Christmas for my family as that item was to be from Santa.”

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Posted 2 years ago

“Been 2 weeks no delivery just stuck at depot every day”

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Posted 2 years ago

“Honestly I'm not one for writing bad reviews but this company atm is a literal joke between not delivering parcels to dedicated location to just bad practices. I'd give zero stars if I could.”

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Posted 2 years ago

“Absolutely disgusted with dpd service..3 days running said out for delivery,not once did they try to....4th day an email saying they were sending it back to the retailer🤬”

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Posted 2 years ago

“Have not received parcel. Had a text everyday saying it will be delivered next day. I'm furious. If I had an option for zero stars it would have been that.”

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Posted 2 years ago

“Very, very bad !!! It’s the worst delivery company ever! It never happened to me before, for a parcel to be lost and nobody to give me an update or anything. I paid for my parcel to be delivered to a post office and is unacceptable they couldn’t even deliver it there, but just loose my parcel. They sent me a random pic with a few parcels and a guy ( John, apparently), but my parcel is nowhere to be found. I was supposed to be contacted to pick my parcel after I contacted them, but nobody ever got back to me. It’s just ridiculous! I completely dislike this company and their services. What evidence is that photo full with parcels?”

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Posted 2 years ago

“Absolutely disgusting company. Waited 13 days for an expensive parcel that is still at Hebburn Depot. Everyday the same message your parcel is out for delivery every night delayed. After numerous attempts to contact customer service finally got through to a rude an abrupt lady who finally said my parcel was on the van and would be delivered that day and still no show. I advise anyone who is wanting a parcel delivery to make sure DPD is not the courier and I hope businesses stop using them before they lose custom”

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Posted 2 years ago

DPD is rated 1.1 based on 5,255 reviews